Theluxurygowncompany Reviews 

AVOID THIS COMPANY AT ALL COSTS!! As per the other reviews, the luxury gown company is anything but luxury - ignorant, incoherent staff who sent my daughter numerous discriminatory messages and refused to send our order or cancel and refund us. We, along with many other victims of this scam company, are raising an a report to trading standards to finally get these scammers closed for good. Have also heard the quality of their gowns are awful and that the reviews they post on their website are fake or paid for - unsurprising. We are now having to raise a chargeback through our bank to get our money back, so save yourself the hassle and buy elsewhere from a more reputable company.

SCAMMERS , NEVER BY ANYTHING FROM THEM !!!

Looks like just like the other reviews that won’t ever receive the silk gown I ordered. Will just dispute this with PayPal. The website should be taken down!

I've had the same experience as all the bad reviews I've read on the luxury gown co the dressing gown I ordered was placed in Nov 22 for my husbands Xmas present email after email no response so I've lost almost £55 what a joke

M Riccio
London

Absolutely appalling. Placed my order in December, still haven't received it in February. Have had no response to repeated emails sent. AVOID THIS COMPANY.

Ordered 3 personalised dressing gowns. Kept emailing for updates as nothing received unable to locate. After 6 weeks it was advised it has been already delivered the person dealing with this has now left. Bare in mind I was emailing every other day when it was in a total other location. GPS was no where near my location or delivery address the company confirms it was not delivered to my address but no refund or replacement? Had to try recall the money via the bank with all proof of emails

Please don’t make the same mistake I’ve made and avoid using this company! I have been waiting for my order for almost 2 months (ordered on the 02/07), have sent them countless emails which they have only responded to me 3 times (2 times it was the same automated response), last email I received from them on the 30/07 saying my item would be shipped within the next week, it is now the 25/08 and I haven’t even received a tracking number! I’ll be taking further actions but please avoid the headache this company has given me over one robe!

Horrendous customer service. I paid for embroidery on the front and back of the dressing gown to receive my order for it not to be fulfilled. I have been trying to contact them since mid November as I just want my order to be as I wanted and still not had my order fulfilled. AVOID THIS WEBSITE AT ALL COSTS. There are competitors with much better care for their customers, will not be recommending or using again.

Ordered a dressing gown for a present, was very fast to take payment and then emailed 2 weeks later saying it was out of stock. I chose a different dressing gown and thought everything was still being processed but 6 weeks later it still hadn’t arrived. I emailed multiple times asking for an update and never received a response.
Was silly enough to order another or for Christmas and still waiting (31st Dec) even though it was ordered in mid November.
A truly terribly company.

Really poor customer service. Ordered on 20th November for a Christmas present and it still hasn’t arrived on the 1st January!!
Started with an email 2 weeks after order saying it was now out of stock so could I choose another colour, I did and was assured it would still be here by Christmas.
That is the last contact I have had with a human at the company, now I just get automated replies!
There is nowhere to leave a review on their website, the comments are turned off on Instagram and they only publish the positive reviews. A very bad company that should not be trusted.