The Luxury Closet Reviews 

2,183
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 247 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of luxury items and the accurate product descriptions, often finding items exactly as depicted or even better upon arrival. Many consumers also highlight the fast and efficient delivery service, with products arriving quickly and on time, sometimes even earlier than expected. People appreciate the competitive prices for genuine luxury goods and the helpful, responsive customer service that guides them through their purchases. However, some people mentioned unexpected import duties and additional fees, which increased the final cost of their purchases beyond initial expectations. A few other people also felt that customer service was poor, experiencing slow responses, issues with selling items, and concerns about authenticity or items not matching descriptions.

What people talk about most

Product

Customers had positive experiences with product, often praising the authenticity and condition of items, with... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the excellent condition of... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the super fast... See more

Price

Reviewers highlight ambiguous aspects of price, with many praising great prices, deals, and the ability to... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a quality luxury goods provider. I was really impressed with the breadth of choice, as well as the accurate descriptions of products on offer. The delivery to the UK was very fast and response... See more

Company replied

Rated 5 out of 5 stars

The platform made the whole process easy and reassuring. The listing was detailed, with clear photos and an honest description of the item’s condition. The payment and delivery process were seamless... See more

Company replied

Rated 5 out of 5 stars

Highly Recommended!! I'm extremely happy with my purchase of the Rolex Watch, my First It was shipped fast and reached me in time despite the additional checks and documentation required by customs... See more

Company replied

Rated 5 out of 5 stars

Luxury Closet is the best online store to get quality luxury items. Everything ive purchased hasarrived exactly as described. I live stateside so the duty fees are a little of a hassle, but I guess th... See more

Company replied


Company details

  1. Shopping & Fashion

Written by the company

TheLuxuryCloset.com is a fast growing online market platform that buys, sells, and consigns personal luxury goods, at a discounted price. The Luxury team maintains brand and item integrity with the assurance of authenticity. TheLuxuryCloset.com is the first of its kind in the GCC region in terms of size, market reach and scalability. All items can be shipped worldwide, with cash on delivery available in the UAE. For more information please visit www.theluxurycloset.com.

Free returns within the GCC-region

The Luxury Closet offers you 100% satisfaction on purchasing from our site

The Luxury Closet offers you 100% satisfaction on purchasing from our site
This is why we offer a generous 3 day return policy. If you are not satisfied with the item when you receive it, we will offer you your money back. Please see below for returns process and terms and conditions. Please find more information here: http://theluxurycloset.com/site/returns

Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(2,183)

256 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly Recommended !

Highly Recommended !
100% Authentic products

12 May 2026
Unprompted review
The Luxury Closet logo

Reply from The Luxury Closet

Dear Customer,

Thank you for your lovely feedback!

We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.

Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.

Best Wishes,
TLC

Rated 5 out of 5 stars

Very good service

The honesty very relatable and very good service

12 May 2026
The Luxury Closet logo

Reply from The Luxury Closet

Dear Customer,

Thank you for your lovely feedback!

We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.

Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.

Best Wishes,
TLC

Rated 5 out of 5 stars

Amazing products at best price must try

11 May 2026
Unprompted review
The Luxury Closet logo

Reply from The Luxury Closet

Dear Customer,

Thank you for your lovely feedback!

We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.

Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.

Best Wishes,
TLC

Rated 5 out of 5 stars

Super fast shipping by DHL

Super fast shipping by DHL 6 to 7 days from the time I purchase the order

4 May 2026
The Luxury Closet logo

Reply from The Luxury Closet

Dear Michael,

Thank you for your lovely feedback!

We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.

Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.

Best Wishes,
TLC

Rated 5 out of 5 stars

Excellent experience

I am impressed with the services that this company offers. The shoes were in very good condition and they arrived on time. I will definitely buy again from The Luxury Closet.
Michaela

3 May 2026
The Luxury Closet logo

Reply from The Luxury Closet

Dear Michaela,

Thank you for your lovely feedback!

We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.

Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.

Best Wishes,
TLC

Rated 5 out of 5 stars

Adore all the impeccable pieces TLC has…

Adore all the impeccable pieces TLC has sourced. My go to when I’m lusting after something new or a little vintage. 5 stars

7 May 2026
The Luxury Closet logo

Reply from The Luxury Closet

Dear Reagen,

Thank you for your lovely feedback!

We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.

Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.

Best Wishes,
TLC

Rated 5 out of 5 stars

Fast response.

1 May 2026
The Luxury Closet logo

Reply from The Luxury Closet

Dear Mauricio,

Thank you for your lovely feedback!

We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.

Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.

Best Wishes,
TLC

Rated 5 out of 5 stars

Excellent Communication and support

Excellent Communication and support

8 May 2026
Unprompted review
The Luxury Closet logo

Reply from The Luxury Closet

Dear Customer,

Thank you for your lovely feedback!

We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.

Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.

Best Wishes,
TLC

Rated 4 out of 5 stars

Delivery was on time but i had to pay…

Delivery was on time but i had to pay taxes.

8 May 2026
The Luxury Closet logo

Reply from The Luxury Closet

Dear Jessica,

Thank you for your lovely feedback!

We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.

Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.

Best Wishes,
TLC

Rated 5 out of 5 stars

Great experience but harsh custom taxes

The support is nice, fast responses. They were in touch with me thru whatsapp during the whole time. All the products looked exactly like the pictures - 10/10 satisfaction with the product. Everything that was listed as included, came. The packaging was good, the product came safely. No issues with the delivery - fast shipping, came exactly at the promised delivery date. The customs duties are a bit high tho - for 92€ shoes I paid 40€ duties which is a bit crazy. And for the next pair on 200€ shoes i was charged 67€ customs taxes. Would be nice if they do something about that in the future.

6 May 2026
The Luxury Closet logo

Reply from The Luxury Closet

Dear Gergana,

Thank you for your lovely feedback!

We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.

Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.

Best Wishes,
TLC

Rated 5 out of 5 stars

Purchase sent quickly and item just as…

Purchase sent quickly and item just as described

7 May 2026
The Luxury Closet logo

Reply from The Luxury Closet

Dear Jennifer,

Thank you for your lovely feedback!

We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.

Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.

Best Wishes,
TLC

Rated 5 out of 5 stars

Beautiful second hand designer bags

Beautiful bags. Real pictures. Prompt delivery of beautifully presented parcels. Very happy with TLC.

6 May 2026
The Luxury Closet logo

Reply from The Luxury Closet

Dear Nishaan,

Thank you for your lovely feedback!

We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.

Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.

Best Wishes,
TLC

Rated 5 out of 5 stars

The product was perfect and delivered…

The product was perfect and delivered quickly. However I was disappointed that I had to pay $80 for import fees to DHL

5 May 2026
The Luxury Closet logo

Reply from The Luxury Closet

Dear Customer,

Thank you for your lovely feedback!

We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.

Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.

Best Wishes,
TLC

Rated 5 out of 5 stars

The item was like new as per…

The item was like new as per description. Record time on delivery.

1 May 2026
The Luxury Closet logo

Reply from The Luxury Closet

Dear Raquel,

Thank you for your lovely feedback!

We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.

Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.

Best Wishes,
TLC

Rated 4 out of 5 stars

Lux closet is good and excellent service

Lux closet is good and excellent service

4 May 2026
The Luxury Closet logo

Reply from The Luxury Closet

Dear Paulina,

Thank you for your lovely feedback!

We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.

Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.

Best Wishes,
TLC

Rated 4 out of 5 stars
The Luxury Closet logo

Reply from The Luxury Closet

Dear Kattia,

Thank you for your lovely feedback!

We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.

Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.

Best Wishes,
TLC

Rated 5 out of 5 stars

It’s a reliable online retailer of pre…

It’s a reliable online retailer of pre loved luxury items and I had a very smooth experience with purchasing and returning pieces that didn’t fit. If you are into vintage or pre loved fashion, this is good place to shop.

3 May 2026
The Luxury Closet logo

Reply from The Luxury Closet

Dear Marina,

Thank you for your lovely feedback!

We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.

Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.

Best Wishes,
TLC

Rated 5 out of 5 stars

Extremely satisfied with the product…

Extremely satisfied with the product and services

4 May 2026
Unprompted review
The Luxury Closet logo

Reply from The Luxury Closet

Dear Bhaskar,

Thank you for your lovely feedback!

We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.

Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.

Best Wishes,
TLC

Rated 5 out of 5 stars

It was Amazing ..

It was Amazing ..

2 May 2026
The Luxury Closet logo

Reply from The Luxury Closet

Dear Denia,

Thank you for your lovely feedback!

We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.

Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.

Best Wishes,
TLC

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