Waited a long time for delivery, had to contact customer service to find out where my order was, was then told my items were on back order. Communication needs improvement! Someone should’ve updated m... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Founded by award-winning London salon group Live True London, the LTL Shop was created to bring our clients professional hair care at an unbeatable price. With product knowledge gained through ten years of salon experience, we want to offer you the best hair care for salon quality hair at home.
Contact info
18 Soho Square, W1D 3QL, London, United Kingdom
- contact@theltlshop.com
- theltlshop.com
Replied to 1% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I never received my product this is a…
I never received my product this is a scammer don’t buy absolutely
Fantastic products, competitive prices
Discovered the LTL shop online a few years ago after a negative experience with buying Moroccan oil on a very high profile retailer site. I was nervous as I did not often buy online at that time. I received my order promptly. It was well packaged. I signed up to the offers by email. The prices were very competitive and there were some great deals sent by email. It showcases really great hair brands and the deals allowed me to try the products without breaking the bank. It’s my one stop shop for hair products now. Always had a positive experience and customer care has been efficient and friendly.
Great delivery product absolutely…
Great delivery product absolutely fabulous
I've use LTL several times now and Ive…
I've use LTL several times now and Ive never had an issue with any order I've made. All orders have been received in good time & perfect 👌. Ive actually just placed another order.
I love what i bought from your shop
Great online store
Very pleasant online store. Good selection of hair products . Good pricing. Fast delivery.
Fantastic
Ordered from the LTL shop, great branded products at a fantastic price. The prices are really good and from ordering to delivery the service has been fantastic.
I Will definitely without any hesitation be ordering again in the future.
Happy from start to finish
I’ve ordered from the LTL shop various times,with no issues on any of my orders.
I was looking for shampoo and conditioner to help with my hair problems. The products were many. Accompanied with product reviews. I settle on Redken Extreme shampoo & conditioner. I really liked the products until I was given Olaplex no4 & no5. These are amazing and helped rectify my issues. I’ve since order these from the LTL shop as their discounts make the cost more digestible!
I’m not the greatest with websites,but found theirs easy to manoeuvre.
Would highly recommend,and have to my friends. Happy from start to finish.
Well trusted site, with decent prices.
I have bought a few items from this site, especially when they have great savings on my favourite color wow products. The choices are quite vast on this site and it gives you a better understanding on various products e.g what it does, how to use, and how big a product size...
Great place to order from the LTL shop
Great quality products and good value.
I always buy from the LTL shop, I have always found them to be delivered quite quickly.
I have brought from them about 5 times now and always get discounts or 10% off the prices.
I have brought their All rounder shampoo and conditioner and charcoal hair mask and scalp treatment and a scalp massager.
All brilliant products.
Their salon Live True in Soho is great and I have been there about 5 times now.
Victoria is a great stylist, she always cuts my hair very professionally and blow drys it expertly, she is very experienced hairdresser.
I always get the Black Friday deals as you can get a cut and blow dry and a treatment for about £62, which is really good value for money, for a top salon in London, they are valid for 6 months so you can take your time using them.
I would recommend buying from LTL shop to anyone and I would always buy from them. As their products are amazing.
Fab products and selection at brilliant…
Fab products and selection at brilliant prices
Great Value for Money
I’ve ordered from LTL Shop twice. My first order took a while to arrive which worried me, I sent a message enquiring about the delay and was told extra checks are being done. My order was shortly dispatched after that and received my order without any issues. My second order arrived really quickly without no issues what so ever. So it may just take time for first orders only. Products were all genuine, new and unopened.
I’ve been ordering from the ltl shop…
I’ve been ordering from the ltl shop for a while now and I’ve never had a problem. Always good deals on and good range of products
Great products
I love my shampoo and conditioner duo for my thin hair and it’s always reduced to a good price. The only negative I have is how long it takes to be dispatched, it’s 2-3 weeks after ordering that it gets dispatched.
Great ordering experience
Great ordering experience, high quality brands and good selection of products with fast shipping and good communication throughout!
I bought REDKEN ACIDIC BONDING shampoo…
I bought REDKEN ACIDIC BONDING shampoo and Kerastase Curl Manifesto is perfect honestly for my hair and very good price on time delivery,
I have ordered twice from LTL Shop
I have ordered twice from LTL Shop. Great prices, ordered Redken Shampoo and conditioners. I had no issues or concerns. Site is easy to navigate
Brilliant customer service
Every order I get from the LTL shop has been brilliant! Amazing prices and fast delivery. Also really good customer service
Ordered several items at a very good…
Ordered several items at a very good price, also used a voucher which made my order a lot cheaper than other places. Very pleased turned up few days later. Had great communication with them about ordered. Overall very pleased and would order again.
Good products, good delivery
Have ordered Redken All Soft products multiple times and they've always been delivered promptly. Never had any doubts about the quality of the products supplied.
Wish LTL stocked a wider range than they do so could buy more from them.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








