The Lott Reviews 

534
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

There is something very 'sus' about the constant price rises for entry into draws. Is it possible that all the warm and fuzzy chit-chat about how tightly regulated The Lott is, could be just a thin ve... See more

Company replied

Rated 1 out of 5 stars

So here we are on August 18th My accidental exclusion is still not resolved I am unable to log in at The Lott They won't call me as it's to hard to dial my number Short fingers I guess I wond... See more

Company replied

Rated 1 out of 5 stars

What a truly disgusting web site. It’s totally illogical and more frustration in life. Just simply wanted refresh my login details but they make it unbearable. Just going around in loops making me ang... See more

Company replied

Rated 1 out of 5 stars

The website used to be good, especially for checking lottery tickets but for some reason, whenever i try checking my ticket, it says "Pending, please wait while we calculate". When i go to my local ne... See more

Company replied

Company details

  1. Events & Entertainment

Written by the company

The Lott is the mark of trust that unites Australia's Official Lotteries by Tatts (Tattersall's Sweeps Pty Ltd), Tatts NT (Tatts NT Lotteries Pty Ltd), NSW Lotteries (NSW Lotteries Corporation Pty Ltd), Golden Casket (Golden Casket Lottery Corporation Limited) and SA Lotteries (Tatts Lotteries SA Pty Ltd) under one banner. Every time you play your favorite games through Australia's Official Lotteries, you are helping to play an important role in supporting and inspiring our Australian communities.


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1.5

Bad

TrustScore 1.5 out of 5

534 reviews

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Replied to 80% of negative reviews

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1.5

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(534)

36 reviews in the last 12 months

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Rated 1 out of 5 stars

The use of a green screen to wallpaper…

The use of a green screen to wallpaper the draw is distracting an has brought forward the observation that the commentator anchor is actually in a different filmed frame to the filmed frame of the number drawing. So you have two filmed frames cut into the one clip. An if you include the green screen wall paper you could say three filmed frames put into the one clip. It's a massive distraction. Very clever multimedia.

12 July 2022
Unprompted review
The Lott logo

Reply from The Lott

Hi Amit, Thanks for taking the time to leave feedback. Love your interest in our videos, we do film videos at Channel 7 of some behind the scenes content before the live draw occurs. Unfortunately, as this is filmed just before the draw we don't have time to add in the affects required for the Channel 7 official draw background.
I hope that helps clear up any confusion!
Speak to you soon.
The Lott

Rated 1 out of 5 stars

A really bad ongoing issue

I had a really bad ongoing customer service experience with the Lott regarding my account and updating my details. I found them extremely unhelpful and dismissive after calling so after weeks of back and forth emails and phone calls, to verify my name and make a simple change and sending a ridiculous amount of all of my personal ID’s I finally just demanded to speak to a manager who eventually said he’d clear up the issue. Unfortunately he still has not even after providing more proof of name and everything asked of me. I am unable to withdraw any winnings I have with the Lott until I’m verified. This terrible experience made me question the integrity of the company and now I see 100’s of bad reviews on here. I think I’ll reconsider using the Lott. Really disappointing. It’s also interesting that they say they have government officials present although you never see them, and the video always cuts before the first ball pops up! Super suss if you ask me. As you need all the amount of balls to be accurate to win so them even rigging that 1st one is enough to void anyone winning. Not feeling this is a trustworthy or above board company after all. Very Disappointed in the Lott.

15 November 2022
Unprompted review
The Lott logo

Reply from The Lott

Hi Beth, Thanks for taking the time to leave feedback. I'm really interested to learn more about this issue, and I've requested some more information from you to investigate this issue.
Speak to you soon.
The Lott

Rated 1 out of 5 stars

I am from Papua New Guinea and am…

I am from Papua New Guinea and am interested to play lotto with The Lott. I want to open an online account but was denied access to The Lott website.

Please clarify this.

Thank you.

Ismael K
PNG

11 November 2022
Unprompted review
The Lott logo

Reply from The Lott

Hi Ismael, Thanks for reaching out! Unfortunately we are unable to offer our lottery games outside of Australia. It is against International and Australian Laws. All the best.
Kind Regards,
The Lott

Rated 1 out of 5 stars

Favourite numbers not shown after purchase

When I go to the Favourites sections of the website that contains my pre chosen numbers and buy a ticket after I purchase it will give me computer generated numbers. I have tried contacting them about it but no response.

27 October 2022
Unprompted review
The Lott logo

Reply from The Lott

Hi El, I've sent you a request for your contact details so I can get more information from you to assist you with this as this should not be the case.

Kind Regards,
The Lott

Rated 1 out of 5 stars

I have been using the Lott app for a…

I have been using the Lott app for a year or so and have very few minor wins. I am curious does anyone win ? Or is it best to go to newsagents once again.

1 October 2022
Unprompted review
The Lott logo

Reply from The Lott

Hi Jennifer, Sorry you're unhappy with your playing experience. We'll take this feedback onboard and wish you all the best in the future.
The odds of winning in-store and online have the same chances, you might be interested that we share where the winning tickets were purchased on our winners stories on our website. You can read them here: https://www.thelott.com/real-winners/lucky-lotteries-super/man-experiencing-deja-vu-after-bagging-second-major-lottery-win
Kindest,
The Lott

Rated 1 out of 5 stars

The Lott

The Lott.
I have been purchasing tickets. To no avail the wins are atrocious. If you had gold fingers you still would not win
The jackpot.
Do not like 👎🤔🤣
Are you for real 👎

21 August 2022
Unprompted review
The Lott logo

Reply from The Lott

Hi Sharon, Sorry you're unhappy with your playing experience. We'll take this feedback onboard and wish you all the best in the future.
Kindest,
The Lott

Rated 1 out of 5 stars

Subscription

I have been trying to cancel my subscription, but the app wont work outside of Australia (I have emigrated). I have explained to them that I can't call the numbers provided but I think there is a bot responding because I get no alternative response to "phone these numbers". Terrible service and a complete rip off. Disgusting!

12 August 2022
Unprompted review
The Lott logo

Reply from The Lott

Hi Charl, We have requested your personal details so we can look into this matter for you.

Alternatively you can email customersupport@thelott.com with your name, address, email address, date of birth and they can cancel your subscription.
Kindest,
The Lott

Rated 3 out of 5 stars

Lotto app

For the most part, this is a good ap. It's convenient, simple to use and does what you'd expect it to do.

I've taken a star off because it has recently stopped working through my home wifi. It continues to work fine over 4G. I can't for the life of me work out why this should suddenly be the case, but it is. I haven't changed anything, and everything else I have works fine over wifi as it has always done.

Otherwise, this is great option that saves having to go to a newsagent or log on to my home computer.

14 July 2022
Unprompted review
The Lott logo

Reply from The Lott

Hi Jacky, Thanks for taking the time to provide your feedback, we take it very seriously and are continuously looking to improve our services. Providing our customers a positive and seamless experience is important to us.

Can I get some more information to diagnose this problem? Are you using a VPN? This may be contributing to the problem, as our website is only available in Australia. If you try turning it off it should work again for you.

Kindest,
The Lott

Rated 1 out of 5 stars

Legal theft?

Placed a couple of wagers on Powerball last week for the first time. Won $40.00 and was informed by e-mail. Was then told I needed to verify my ID. Fair enough. As a Permanent Resident, sent them my Visa & passport details, as requested. Was then informed I had to send additional verification and sent my ATO Tax assessment Notice. Was informed then that I needed to send further proof. Could not comply as I am self-employed, renting, do not drive, pay no utilities bills, my rent agreement was signed almost 8 years ago and am not receiving benefits from Centrelink. Rang the customer Service line and was politely told that they couldn't help as they were just following their legal Ts&Cs. Have given up gracefully and am resigned to losing my wagers and the win. Disgracefully unfair process where you are encouraged to place a wager and provide ID proof thereafter, which proved impossibly difficult in my case. Shame on you!

8 July 2022
Unprompted review
The Lott logo

Reply from The Lott

Hi Chris, I'm sorry to hear you had troubles verifying your account. We try to make the process as seamless as possible but understand that it can be difficult when you don't have documentation in your name. I'm not sure if this is helpful, but we also allow manual verification which you may have the documentation to complete the process, here are the instructions: https://help.thelott.com/hc/en-us/articles/115002563534-How-do-I-complete-manual-identity-verification-

Verifying your account is a legal requirement and is outlined by the governments in the Australian states and territories which have granted us the official licences to operate lotteries.
Kindest,
The Lott

Rated 1 out of 5 stars

This new oz lotto wins for lotto, but players loose.

This new oz lotto is terrible been playing lotto since my teens , your making it harder to win even a tiny prize,you have added extra numbers on the other games and to be honest your making me think it’s not worth it any more, to hard, there was a time we could win a little and would help pay for extra games following week now lotto has become greedy bring back the original games stop changing what we played for years , I bet the people who make the changes are not players just lotto working out the odds of players actually winning ,lotto wins every week, players just dream and loose all the time.

21 June 2022
Unprompted review
The Lott logo

Reply from The Lott

Hi Steve, Sorry to hear you're unhappy with the latest Oz Lotto changes. We appreciate your feedback and will pass it onto the team for their consideration.
Kindest,
The Lott

Rated 1 out of 5 stars

My husband gambling 30 years play…

My husband gambling 30 years play everyday but never win he works very hard at work he never paid the bill & rent because of this I want to divorce my husband but he don’t want to he lose so much money and he don’t care this make me want to die soon. My son don’t want me to die because I take care of him.

13 June 2022
Unprompted review
Rated 1 out of 5 stars

the new update is completely hopeless i…

the new update is completely hopeless i wish you would stop doing updates ,or at least get someone who knows some person to update who knows what they are doing .this one you scan your ticket and there is no result previous was good ,this one is crapp

11 May 2022
Unprompted review
The Lott logo

Reply from The Lott

Hi Heather, Sorry to hear you've had a negative experience with our App. We appreciate your feedback and I have passed it onto our development team for their consideration.
Kindest,
The Lott

Rated 1 out of 5 stars

Never get it win a division 1 prize…

Never get it win a division 1 prize scam business impossible to win

17 April 2022
Unprompted review
The Lott logo

Reply from The Lott

Hi Hassan, I'm sorry you are unhappy with your experience. All of our draw are conducted with the utmost integrity and regulation. For all of the behind the scenes information on how our draws are run, you can watch our Youtube series: On The Ball. https://www.youtube.com/watch?v=bw4u0F_FCXU

Kindest,
The Lott

Rated 5 out of 5 stars

I love the Lott app

I love the Lott app. I've never had any trouble accessing winnings(other than they're a bit small lol). I've been using it for years with no problems. With millions of people playing each week it's funny that people get miffed about not winning (read this in the reviews). The odds of winning a big one are so slim (do some research)I'm aware of that every time I buy but if I'm not in it I can't win it! Also who would rigging it benefit🤔 We're already so lucky in Australia for so many reasons. Get the app. It's great. Good luck!

8 April 2022
Unprompted review
The Lott logo

Reply from The Lott

Hi Eve, Thanks for your review - It's wonderful to hear that you've had a great experience using The Lott App. Thanks for supporting us with a 5-star review.

Rated 1 out of 5 stars

I agree I think tatts is a scam,ive…

I agree I think tatts is a scam,ive played for at least 5 years and never won anything worth mentioning. How is it that you are always one number off the numbers that drop. Never have I've known anybody to win anything of significances.'l have played many syndicate games but won absolutely zero, l am not wasting my money.

20 March 2022
Unprompted review
The Lott logo

Reply from The Lott

Hi Arash, I'm sorry you are unhappy with your experience playing TattsLotto. We share all of our winners stories on our website, you can read them here: https://www.thelott.com/real-winners

All of our draw are conducted with the utmost integrity and regulation. For all of the behind the scenes information on how our draws are run, you can watch our Youtube series: On The Ball. https://www.youtube.com/watch?v=bw4u0F_FCXU

Kindest,
The Lott

Rated 1 out of 5 stars

I agree I think tatts is a scam,ive…

I agree I think tatts is a scam,ive played for at least 25 years and never won anything worth mentioning. How is it that you are always one number off the numbers that drop. Never have I've known anybody to win anything of significances.'l have played many syndicate games but won absolutely zero.l am not wasting my money anymore, so tatts can go to hell

26 February 2022
Unprompted review
The Lott logo

Reply from The Lott

Hi Robert, I'm sorry you are unhappy with your experience playing TattsLotto. I've requested your contact details so we can get in touch with you to discuss this feedback with you.

All of our draw are conducted with the utmost integrity and regulation. For all of the behind the scenes information on how our draws are run, you can watch our Youtube series: On The Ball. https://www.youtube.com/watch?v=bw4u0F_FCXU

Kindest,
The Lott

Rated 1 out of 5 stars

Awful verification process for overseas…

Awful verification process for overseas players. I think they probably aren't that interested in international players. I hope getting paid out a major prize isn't as complicated for winners. Oz Lotteries make verification so much easier. Terms and Conditions to play through this service look scary - they just go on and on and on. I wonder if anybody reads them.

In reply to the reply: I'm in NZ and your website makes it appear as if I should be able to play. At least one of us is confused - I am for sure and I think you may be as well. lol

Update: There is no update. Still unverified. Oh well.

23 February 2022
Unprompted review
The Lott logo

Reply from The Lott

Hi Paora, thanks for taking the time to get in contact. Unfortunately, in compliance with Australian and International laws we cannot offer our Lotteries online directly to countries outside of Australia.

You can however, play lotteries with some of our authorised sellers such as Oz Lotteries, which allow you to play in certain countries outside of Australia for a full list visit their website. I hope that helps, have a great day!

Update: I'm so sorry from my misunderstanding, yes you can play in New Zealand. I've requested more details to assist with your verification, as it shouldn't be a difficult process for you.

Rated 1 out of 5 stars

I cannot get my small winnings out of…

I cannot get my small winnings out of these people.
Nobody has returned my email to ask them why it is virtually impossible to so called "verify" my identity.
Nobody answers the phone if you try to call them,
Is this how Tattslotto is run?
You cannot possibly have an orginisation so big as the Lotteries that nobody answers the phone or emails.
I have long thought that Lotto is a scam as when the first prize jackpots, always one unknown winner living somewhere non specific and who you never find out who they are, very convenient.
I only have a small win of 90 dollars which I cannot withdraw, what if it was a large prize?
Never, ever again will I buy online again. I do intend to take this further,

17 February 2022
Unprompted review
The Lott logo

Reply from The Lott

Hi Fijian, I'm sorry to hear about your experience not being able to withdraw your funds. I can assure you this is an issue that we can resolve for you. I would like to contact you to find out more so that we can rectify this issue for you.

Kindest,
The Lott

Rated 1 out of 5 stars

Interesting how quick The Lott is to…

Interesting how quick The Lott is to accept your money and how difficult it is to withdraw winnings. An excellent incentive to leave the money with them and gamble it all away again. Am surprised it’s legal. Is it??

Much simpler and more transparent to buy in person. You’re given cash when u win

1 February 2022
Unprompted review
The Lott logo

Reply from The Lott

Hi Jim, I'm sorry to hear you're having troubles withdrawing your win. I've requested your contact details so we can get in touch with you in regards to this issue, as it should not be the case.

All of our draw are conducted with the utmost integrity and regulation. For all of the behind the scenes information on how our draws are run, you can watch our Youtube series: On The Ball. https://www.youtube.com/watch?v=bw4u0F_FCXU

Kindest,
The Lott

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