The London Sock Exchange Reviews 

812
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 534 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing extremely positive feedback about their recent purchases. Customers frequently praise the exceptional overall quality, comfortable fit, and wonderful variety of fun, quirky designs that make amazing presents. Many buyers also love the swift delivery service and beautiful packaging, noting how nicely everything is prepared for special occasions. Though some reviewers were not happy with international shipping options, they experienced significant delivery delays around the busy holiday season. A few other people also felt that international packages took far too long to arrive overseas, leaving them disappointed with transit times.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the comfortable fit, vibrant colors,... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the comfort, vibrant... See more

Delivery service

Consumers find delivery service to be generally satisfying, with many customers reporting super quick... See more

Order

Reviewers share mixed feedback about order experiences, highlighting both smooth transactions and significant... See more

Service

Customers had positive experiences with service, often highlighting quick delivery and exceptional quality.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had a recurring quarterly subscription for a while now. Good comms when the payment is due and order can be tracked by various apps. Always a lovely surprise to get three random pairs of socks. T... See more

Rated 5 out of 5 stars

My grandson was thrilled to get these rowing socks! He is a graduating high-school senior and a National Champion rower, too! He is going to college and will continue rowing for his university. He sa... See more

Rated 5 out of 5 stars

Very quick delivery despite being sent from overseas. Bought 6 pair and they are all outstanding in every way; colors are bright yet not overwhelming, material is soft, themes are fun and prompt peopl... See more

Rated 5 out of 5 stars

Purchased socks as Christmas gifts for rowing coaches & my sons who row. Felt as though they were pricey but when they arrived I realised why - they are excellent quality with a very luxurious feel to... See more



Company details

  1. Clothing Store
  2. Gift Shop

About The London Sock Exchange

Written by the company

We're an independent British design studio dedicated to making amazing socks, for a reasonable price, and upholding the highest standards in sustainability.

From our studio we conceive exclusive, in-house designs which feel playful, contemporary and full of charm.

We then work with carefully-selected partners and manufacturers to ensure the highest, most ethical standards in crafting our socks. That means every single pair is knitted with 200 needles using triple-certified, sustainably-sourced organic cotton for a finer, stronger finish, and is finished by hand for a seamless fit.

And finally, we work tirelessly to sock it to our customers around the world. Whether it’s through our famous sock subscription, our exclusive giftboxes, or through a simple pair of socks: we promise never to cut corners, and always to make the best possible sock we can for the best possible price. If you'd like to learn more about us, or just want to say hi, then we'd love to hear from you.

Brilliant socks, sustainably made.

Written by the company

We don't have a standalone "sustainability programme". That's because for us, environmental and societal impact is not an afterthought to doing business. Rather, we factor in environmental and societal criteria into every single decision we make as a business. From our long-running sock recycling programme to plastic-free packaging to yarn selection, you can find out more about how we're working as sustainably as possible on our website.

Contact info

Promotion box for The London Sock Exchange

Our bestselling socks

You'll find a selection of our all-time favourites just here.

4.6

Excellent

TrustScore 4.5 out of 5

812 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(812)

535 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Didn’t like them at all.

Didn’t like the materials used colours and designs were unimpressive. Couldn’t be compared with Thomas Pink which were great.

20 March 2026
The London Sock Exchange logo

Reply from The London Sock Exchange

Hi there,

We’re sorry to hear the socks weren’t to your taste. We understand that preferences around materials, colours, and designs are very personal, and it’s disappointing when something doesn’t meet expectations.

Our socks are designed with a focus on detailed patterns and premium organic cotton blends, which can differ in style and feel from other brands. That said, we appreciate you taking the time to share your feedback.

If you’d like to discuss this further or explore alternatives, please feel free to contact us at hello@thelondonsockexchange.net – we’re always happy to help!

Rated 5 out of 5 stars

Dad's Christmas sorted

I buy my dad a pair of socks every Christmas from here (some how he is the destroyer of socks). They're fab quality and my dad loves the novelty of the designs. Website is super easy to navigate and so is the checkout. They're a touch expensive but honestly worth the price.

3 years in and still no holes in any of the socks, so 5 stars from me.

25 August 2025
Rated 5 out of 5 stars

Great range

Great range!
Excellent value and eye catching attention to detail. Superb, rich colours which enables pleasing daily coordination incorporating the fantastic themes! Nice packaging and great box sets. I have nearly all the James Bond collection.

16 March 2026
Rated 5 out of 5 stars

High quality products

High quality products. Cute designs. I've bought so many pairs as gifts for my husband last Christmas and he requested more for his birthday!

3 March 2026
Rated 3 out of 5 stars

Great socks, no customer support

The socks are, as always, fantastic; great quality, great fun.
However, customer is non-existent; with my last order I suddenly needed to pay import fees (substantial sum on already expensive socks), although the website clearly states that "We ship orders to customers based in the EU with customs fees paid for and included, so long as the order value is under €150". Clearly something had gone wrong, but no matter how many (kind, mind you) emails I send, I never get a response. Looking at other reviews I'm not the only one. Such a shame.

9 February 2026
The London Sock Exchange logo

Reply from The London Sock Exchange

Hi there,

Thanks for your review – and for the kind words about the socks, we’re really glad you’re enjoying them.

We’re very sorry about the customs issue and the difficulty reaching us. A very unusual issue on our side – we're usually only too happy to help customers when they email us! We’ve now picked this up and have contacted you directly via email to help get everything resolved.

Thanks again for flagging this, and our apologies for the frustration here.

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