Timely delivery, flagged up by polite, helpful driver, half an hour before he arrived - which was what I'd asked for upon ordering. Then, with a cup of tea polished off he expedited the shifting of la... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Always friendly, polite and accommodating to your preferred delivery day. The logs are great and plentiful, burn beautifully and are also very clean so you don't feel like you are bringing any insect... See more
Company replied
The website is very easy to use, you normally get a email saying when the delivery is due, with options for changing the date or time, or both. Delivery is all ways at the time given. The quality of... See more
I always have positive experiences over the years with The Log Shed Ordering is straightforward and I do it over the phone mainly as I can sort delivery date easily . Never had any issues . Logs... See more
Company replied
Company details
Written by the company
At The Log Shed, we pride ourselves on our excellent products and are huge believers in ‘good old fashioned’ customer service. We deliver nationwide throughout the UK and offer the finest quality kiln-dried logs, a range of beautiful log stores and fireside accessories. All our wood comes from sustainable sources with quality second to none. We offer kiln dried firewood which is dried in our own wood fired kilns. All our wood is Woodsure “Ready to Burn” certified and passed through strict quality controls making it ready to burn immediately. Our friendly, knowledgeable team are at your service!
Contact info
United Kingdom
- thelogshed.com
4.9
Excellent
985 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Log Shed
We always try our very best Alex! Thank you so much for your review.
Reply from The Log Shed
That's such a kind review Mark. Thank you for taking the time to post this.
Efficient, skillful staff and a wonderful service. Fantastic company
The Log Shed have just built us a fabulous garden shed, I hesitate to say "shed" as it's a work of art, I've not seen such a good looking garden structure ever.
They designed it as a "she shed" for my painting and sewing hobbies. It is glass on 3 sides, so, very light and airy. It has substantial hinges and locks and is constructed beautifully. The wood is great quality and the build is meticulously crafted with an eye for detail. We couldn't be more pleased with the result. Many thanks to the guys at the Log Shed, you worked very hard and achieved a great result.
11 June 2025
Unprompted review
A great overall experience
Friendly staff who are easy to talk to, timely delivery and a good product
24 May 2025
Reply from The Log Shed
Thank you so much for your kind review Steve!
Great service
Great service, arrived when scheduled and place in the exact spot we wanted, even though it was difficult to get to. Very impressed. Will order wood chip and logs from The Log Shed again!
23 May 2025
Reply from The Log Shed
Thank you so much for your very kind review Catherine. We really do try our very best and our delivery team are the best!
Reply from The Log Shed
We are so pleased you loved our manure Julie!
Excellent product
Unlike some other suppliers, the logs are perfect size for my wood burner. Very good quality
8 May 2025
Great service
Friendly service
Delivery was quick
Delivery driver was able to place the bag exactly where I wanted it.
The product is exactly what I wanted.
15 May 2025
Reply from The Log Shed
It's always a pleasure Christine.
A friendly efficient company.
A friendly welcome and very helpful response to my query. Efficient if early delivery. Excellent
9 May 2025
Reply from The Log Shed
Always happy to help Vic!
Great delivery service with updates
Great delivery service with updates. All the logs are great
9 May 2025
Fantastic quality logs
Fantastic quality logs. Always delivered promptly. I wouldn’t use anyone else, they are the best!
26 April 2025
Reply from The Log Shed
That is so kind of you Catherine :)
This is our 2nd year we have purchased…
This is our 2nd year we have purchased logs from them.
Very Friendly staff
Delivered when the said they would.
Covered sacks so you could stack the logs in your own time.
The logs were perfect and little waste.
Thank you, we will be back.
2 May 2025
Reply from The Log Shed
Thank you so much Lesley. We really do try to deliver warmth in everything we do!
A very reliable and friendly service
23 April 2025
Reply from The Log Shed
Thank you Helen, we always try our very best!
Reply from The Log Shed
Thank you for your kind review Allison.
Reply from The Log Shed
Thank you for your kind review :)
Reply from The Log Shed
Thank you so much for your kind review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.