Thelivary Reviews 

Ordered the highland cow head on the site. An extremely cheap version of what they offered arrived and looked nothing like it.
They have refused to cooperate and admit its a terrible product and scammed me .
So please avoid this this company, dont waste your money. Its clearly based in Asia to sell junk in the UK.

This company is the worst do not shop on here what they advertise and what you get are 2 different things they advertise quality items but what you actually get is cheap rubbish from overseas they don’t get back in touch with you until the bank steps in to get you your money back they then say that they’re is nothing wrong with said item which is laughable I ordered a highland cow wall sculpture measuring 63 x 53 and what I got was a moose with corn on the cob for ears measuring 20 cm x 18 this is the worst company stay away you have been warned

Wall lights arrived after several weeks. Came from China. Really poor quality. Arrived in a dented box. Everything is scratched. I have tried several times to contact them but no reply!

I will not use this company ever again. I wouldn't recommend anything about it either..
My order is not here, 6 weeks later!
I have now received a refund from MY BANK, with them disputing it....
They only replied to my emails when they had obviously been contacted by my bank. They had requested my address again as apparantly it wasn't correct, funnily enough it was correct when they sent the security box (whatever that was as it wasnt received and i didnt ask for but charged for, and it showed that it was delivered to my address which was 100% right. I will probably get an email from them as they 100% reply to feedback as it does say that on trustpilot but it is a generated email and means nothing to them or me,
I WILL NOT EVER USE AND HAVE TOLD FAMILY AND FRIENDS LIKEWISE.

AVOID! The worst customer service, no idea about where your order is. Won't even refund us. Then the item comes so many weeks later and the poorest quality for such a high price!!!!!

I'd give zero stars if that were an option.
1st off this company is based in and sends goods out from China. This is not clear from their website but is important as you will see....
Ordered an item that eventually arrived only for it to be less than half the size that their website states in the product description.
I requested a refund and pre paid returns label.
After several emails offering me steadily increasing discounts / vouchers I finally managed to convince them that I really do want to return the item.
However they are now stating that the return shipping cost needs to be covered by me. For an item that is less than half the size I ordered? That's not right.
And as they are based in China (I did say that but was going to be relevant) then the shipping costs will be substantial.

Avoid ordering anything that you want to be as described unless you can afford to just write off the money you paid.

* UPDATE* Your offer of 'an alternative ' has already been rejected. I don't want a discount, vouchers etc. You have supplied something less than half the size ordered. I want a full refund and I shouldn't have to pay postage to send back the item that was not as described

Scam. Ordered 17/07/2025 still havent received order nor update.

Giving 1 star because I have to!! This company is awful ordered more than 4 weeks ago still no item. I have contacted the company by e mail numerous times not one has been answered!! Customer service is apparently not even on their radar, do not order anything from their website

After over 2 months of e mailing I received the necklace I had ordered, which i can only describe as a piece of junk!! I paid £25 and it went straight in the bin!! I didn't have the time or the energy to deal with this company please do not buy anything from them

Wouldn’t even give 1 star. This website is a scam. 6 weeks after ordering my order has not arrived and the customer service team are refusing to issue a refund. Poor customer service and hugely disappointed. After raising the issue with the customer service team, I have not received anything after 2 weeks. Do not order from here unless you want to wait 2 months to not receive anything.

As a follow up to my previous negative review, I have still yet to receive any correspondence or update on my order placed over three and a half weeks ago. Completing the form on their website does not achieve anything (I've completed it four times now), plus I have emailed them six times. I did get briefly excited when they questioned my address (which was 100% correct), however that was 10 days ago and nothing since, not even a response to my reply. Also, don't be fooled by whoever replies to comments on here as this leads to nothing despite them requesting you to contact them on their website.

I ordered a teak chopping board for my son for his birthday. It took a long time to arrive (clearly from outside the UK) and when it finally came, the packaging was a bit beaten up but it was a gift so I didn't want to rip open internal wrapping. Unfortunately when my son first went to use it, he noticed a crack in the board.
We took photos and sent these to customer support at The Livary, along with the photos of the item on arrival showing the damaged packaging.
I am still yet to receive a response from the company to my emails. When spending more than £60 on what should be a high-quality item, this is very unacceptable and no way I would order from them again.

Item is nothing like photos on website. Not handcrafted and half the size of what was advertised. I emailed the company 8 times and have not received a response to my requests to return for a refund.
Had to instigate a claim back

UPDATE: got money back with a claim back on my Visa card. Suggest other dissatisfied customers do the same

DO NOT BUY FROM COMPANY!!!!
I bought 2 lots of string light and requested them with a USB fixing. One set had been slightly damaged in transit and but both came incorrectly with battery fixing, could not get hold of anyone on the mobile (not working) or email addresses given online, I finally got a response when I pretended I was struggling to purchase something online!! (Convenient) they emailed me for ages trying to get me to accept the wrong product with 30% off, what a joke. After emailing them many time they eventually said I could return the wrong product, they wanted me to return the goods at my cost!! And would not confirm if they would refund me, I said I was happy to return to the address on their website in Manchester, but they never make a comment back about it, they still want me to post offshore to get a refund of the goods. STAY AWAY FROM THIS COMPANY
Oh and your reply of get in touch to discuss, I already am in discussions by email because you won’t speak to anyone on the phone, you also won’t give me your complaints procedure or confirm the address on your website in Manchester 🤔 again, Do NOT buy from these people, you will not get hold of anyone if you have an issue!!! Never had such bad customer service and still trying to say they have sent me the correct goods 🤣🙈

I placed an order for a beautiful cuddle doll for my great niece’s christening. Nothing has arrived and after reading the reviews it is clear that I have been subject to the same AI generated emails (from Sara). I wish people would get themselves a proper job instead of extracting hard earned money from unsuspecting victims like myself. Definitely a scam website. DO NOT USE.

I placed an order LIV1691 for a cow wall sculpture on July 18th. I have still not received my order despite the website stating 4-7days delivery. I have attempted to contact their customer service through email & phone but have not received any response or update regarding the status of my order.
I do not advise ordering from this company and I will now be persuing a refund. Not a happy customer.

I placed my order Liv1451 for 3x highland cow heads on 10th July £160 plus and I have still not received my order or any response to my emails to date requesting an update on the order. I have stated I will request a refund if I don’t hear from them. The experience so far is very poor and concerning.

This is my third time requesting a refund for my order #LIV1402 from The Livary, and I have received no response. I’ve contacted them multiple times, and yet no resolution.

I’m not asking for any cooperation or negotiation anymore – I simply want my money back. This company is completely unprofessional and unreliable.

⚠️ Be warned – avoid buying from The Livary.

Hi,
I placed an order on the 16th of July, order number #1594, Please can you tell me when to expect delivery. I have emailed you many many times with no response. Your phone number does not exist.
Kind regards
Sharon Bateman

TheLivary
You have replied and said you are looking into my purchase, but again I have heard nothing from you.
Can you either send my purchase or give me a refund.
As you do not reply to any of my many many emails and your phone number does not exist this is the only place I can contact you.

I ordered a coat rack from them as it was advertised as being handmade and high quality. The product was then shipped from China and was significantly different to the product advertised. The product was supposedly made from walnut wood but the product was much paler and faded. There was a crack running along the wood that held it against the wall which wasn’t the same walnut colour. The product also needs a lot of sanding and a stain to come close to what was advertised.

The customer service has been awful, they tried to guilt me into taking the product by offering a measly 15% discount and saying they’d like to avoid the environmental impact of returning the product. They also said that I am responsible for the return costs of the faulty product which is incorrect and goes against the Consumer Rights Act.

To anyone who deals with them please know your rights and if the product is faulty and not to the advertised standard, you do not have to pay returns for shipping costs under the Consumer Rights Act

As others have said I think this is a scam site.
(The reviews were OK when I placed the order.)
No communication from them.
No goods.
I will contact my bank tomorrow and see if I can get my money back.