The Little Botanical Reviews 

400
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the overall service and beautiful purchases. Customers frequently mention that the plants are healthy, gorgeous, and match the online photos perfectly, making them wonderful gifts for friends and family. People also highlight the incredibly fast delivery service and secure packaging that guarantees items reach their destination in top condition without any damage. Some reviewers were not happy with missing items from their packages or experienced occasional delivery problems with couriers handling boxes poorly. A few consumers noted that specific parts of their orders took longer to arrive or required extra follow-up communication to resolve completely.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often expressing great satisfaction with the healthy... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders arrive promptly and well... See more

Quality

Consumers find quality to be positive, frequently highlighting that plants arrive in excellent and healthy... See more

Order

Clients share positive opinions on order, highlighting prompt deliveries and excellent packaging. Consumers... See more

Service

Reviewers mention positive feedback about service, expressing complete satisfaction with the fantastic plants... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered some beautiful chrysanthemum and I am over the moons with them. They are in super good shape something that can be worrying when ordering plants online. They were really well wrapped and t... See more

Rated 5 out of 5 stars

First time ordering from this company. Quick delivery, very well packaged no loose soil everywhere like another company i ordered from and to see the plant on opening it was a real pleasure. It is big... See more

Rated 5 out of 5 stars

Another beautiful delivery! Had to order again after the first order (for an office space) had to stay home for a few weeks and my partner felt sad by the thought of them leaving...we need more gree... See more

Rated 5 out of 5 stars

The plants are great. My order arrived immaculately packaged delivered by DPD who must have obeyed the labels as everything was in top condition. Will definitely be returning to your company in the fu... See more


Company details

  1. Decoration and Interior Design Store
  2. Home Goods Store
  3. Plant Display Store
  4. Pottery Store
  5. Wholesale Florist

Information provided by various external sources

A modern approach to house plants.


Contact info

4.8

Excellent

TrustScore 5 out of 5

400 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(400)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful and functional

I ordered two watering cans and they are frankly gorgeous. If I lived closer, would have loved to visit the shop, but grateful for the quick delivery instead.

11 April 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful Plants

Had a voucher for my birthday. Ordered 4 plants and a beautiful Terrarium, super good quality… let’s try and keep them alive :)

9 April 2025
Unprompted review
Rated 2 out of 5 stars

I was going to buy a plant pot.

I was going to buy a plant pot.
Technical features are the most important info, but missing. Lots of blah blah blah totally useless when you have to buy a plant pot.
Dimensions, weight, ... nowhere to be found, shame !
Not buy anything

7 April 2025
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi Rob,

We're sorry you were unable to find the information you were looking for, however all of our pot product pages have information about which size plastic growers pots they can accommodate. Failing that we are always happy to take a call or respond to an email with further information.

Many thanks,

Team TLB

Rated 5 out of 5 stars

Absolutely gorgeous Jungle Orchid

Absolutely gorgeous Jungle Orchid, my mother-in-law was overwhelmed on Mother's day.
Despite ordering a day before, it arrived on time within the time widow stated.
Absolutely no problem from going on their site, to end result ( the lovely phonecall thanking us for a beautiful flower)
I have no hesitation in recommending this company to anyone.
I pass on the thank to you for the beautiful Jungle Orchid you sent her xx

30 March 2025
Unprompted review
Rated 5 out of 5 stars

Great looking plant at a fantastic…

Great looking plant at a fantastic price, I ordered this for my Mum for Mother's Day and she was delighted with the plant. It arrived very well packaged and in excellent condition, a quality product that will last for a long time to come. Thank you The Little Botanical, after a number of years of poor quality flowers from online postal florists, you are head and shoulders above the rest and have truly set the bar high. Cannot recommend you highly enough!

28 March 2025
Unprompted review
Rated 4 out of 5 stars

I had a great experience with The…

I had a great experience with The Little Botanical. Their website is simple to navigate, the delivery was timely, and the plants were healthy and well-packaged. Despite a minor issue that was resolved quickly by their customer service team, I’m happy with the quality and will be purchasing again. Thank you!

23 March 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant - Everything was 100% perfect !

Ordered at the weekend and standard delivery arrived by Wednesday (as promised). The plant is beautiful and very healthy, and was exactly as ordered. It could not have been wrapped any better nor more securely, and was delivered with care by DPD. I will definitely use TLB again, thank you all.

26 March 2025
Unprompted review
Rated 5 out of 5 stars

Great process, Great Company and Great Plant!

What a great company! I ordered a potted plant for my mum and it came within a few days. Packaging was perfect and the plant is super healthy. I will defenetly be using The little Botanical for my next order! I was kept up to date on all activity via email through the entire progress which make the wait exciting also. Thank you so much!!

25 March 2025
Unprompted review
Rated 4 out of 5 stars

Communication could be better.

Plants arrived next day as promised but missing the ceramic pot. Emailed customer service but no reply a week later. - Eventually contacted to say pot is OOS and will be sent out when back in stock.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

A lovely gift

The crassula and little heart arrived as a gift for my mother today, she loves them. We are South African and the Jade plant is very special to us. Lovely customer service and beautiful items nicely priced.

20 March 2025
Unprompted review
Rated 5 out of 5 stars

First Purchase! Mini Air Purifying Desk Gang

I recently purchased the "Mini Air Purifying Desk Gang" - absolutely fantastic product! The website and ordering experience was great, I was kept up to date with my order, and it was beautifully and thoughtfully packaged. First class company, first class service!

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Great Company, great quality and exceptional customer service

I ordered the "Plant Lovers Ultimate Gift" from the company. Unfortunately the courier managed to lose part of the delivery (the table). I phoned the company and spoke to Louisa and then Julie, who were both extremely friendly, helpful and quickly resolved the issue.
I received the replacement the next day and it looks stunning, plus the quality is really good.
Also I have to say the packaging of the plants is exceptional with no damage in transit.
This has been one of the best customer service experiences I've had, and so refreshing to be able to speak to someone when there's a problem. What a great company, I would highly recommend them.

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Replacement plant

Beautiful plants, well packaged.
Exemplary customer service.
Easy to contact by phone and very pleasant conversation. Had already received and read an email.
Sent a replacement plant when the first one showed signs of damaged leaves a few days after delivery.
Can certainly recommend buying from this company

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic!

Easy-to-use website, giving concise information to help select the best plants for my space.
Great communication, prompt delivery.
High quality plants, well packed to protect them during transit.
Fantastic shopping experience!

13 February 2025
Unprompted review
Rated 4 out of 5 stars

Orchids delivered lovely

Orchids delivered lovely. Have experienced poor orchids with no flowers to bloom from other companies and usually very disappointed. The orchids received today lovely and plenty of new blooms. Impressed.

12 February 2025
Unprompted review

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