The Little Botanical Reviews 

400
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the overall service and beautiful purchases. Customers frequently mention that the plants are healthy, gorgeous, and match the online photos perfectly, making them wonderful gifts for friends and family. People also highlight the incredibly fast delivery service and secure packaging that guarantees items reach their destination in top condition without any damage. Some reviewers were not happy with missing items from their packages or experienced occasional delivery problems with couriers handling boxes poorly. A few consumers noted that specific parts of their orders took longer to arrive or required extra follow-up communication to resolve completely.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often expressing great satisfaction with the healthy... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders arrive promptly and well... See more

Quality

Consumers find quality to be positive, frequently highlighting that plants arrive in excellent and healthy... See more

Order

Clients share positive opinions on order, highlighting prompt deliveries and excellent packaging. Consumers... See more

Service

Reviewers mention positive feedback about service, expressing complete satisfaction with the fantastic plants... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered some beautiful chrysanthemum and I am over the moons with them. They are in super good shape something that can be worrying when ordering plants online. They were really well wrapped and t... See more

Rated 5 out of 5 stars

First time ordering from this company. Quick delivery, very well packaged no loose soil everywhere like another company i ordered from and to see the plant on opening it was a real pleasure. It is big... See more

Rated 5 out of 5 stars

Another beautiful delivery! Had to order again after the first order (for an office space) had to stay home for a few weeks and my partner felt sad by the thought of them leaving...we need more gree... See more

Rated 5 out of 5 stars

The plants are great. My order arrived immaculately packaged delivered by DPD who must have obeyed the labels as everything was in top condition. Will definitely be returning to your company in the fu... See more


Company details

  1. Decoration and Interior Design Store
  2. Home Goods Store
  3. Plant Display Store
  4. Pottery Store
  5. Wholesale Florist

Information provided by various external sources

A modern approach to house plants.


Contact info

4.8

Excellent

TrustScore 5 out of 5

400 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(400)

89 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

I had broken my glass dome on my Terrarium. I was thrilled to learn I could order a new one. Great customer service and super quick postage thank you

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Exceeded expectation on product and delivery

I had a delivery issue that The Little Botanical resolved quickly, and admirably, ahead of them solving the problem with the courier company. The plant was perfectly packed and very healthy - exceeded expectation.

21 July 2026
Unprompted review
Rated 4 out of 5 stars

First time user of the Little…

First time user of the Little Botanical. Indoor Terrarium with plants insitu. Very well packaged. Ordered on a Friday, received the following Thursday with Standard delivery.
A gift for my daughter who I'm sure will love it as I do !

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Gorgeous plants and pots!

Gorgeous plants and pots!! Excellent company and managed to meet my needs - plants arrived swiftly and so carefully packed. I just wish I had a bigger flat as I would definitely purchase so much from here to fill it!!! Superb customer service too!

16 July 2026
Unprompted review
Rated 5 out of 5 stars

White Hydrangea

The white hydrangea I ordered for a 'new home' gift was beautiful and my friends love it. Everything was perfect, timely delivery and straightforward order process! Many thanks, I will definitely use your company again 😊

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful

Not usually one to leave a review but wow. Managed to get a beautiful Wisteria in the sale. Delivery was very quick, the wisteria came beautifully packaged, healthy and well looked after beforehand.
Overall I’m extremely happy and I would absolutely order from you again.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding plants

Outstanding plants , exactly like the picture on the web site. Exceptional service, I made an error on my order and Vanessa sorted it out for me very promptly. I’m so pleased with my experience I’m looking forward to using little botanical again for the perfect gift .

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful quality flowers!!!

It was the first time I'd ordered from this shop. I must say how impressed I am. I had made a mistake on the order so phoned up to change the error and a lovely lady was very helpful and amended my mistake immediately. I was then at my son and daughter in law's house when the flowers arrived and they were beautiful and fresh. They absolutely loved them. The quality is exceptional and the presentation wonderful. I am very grateful for the service you gave and feel lucky to have found you. I highly recommend and will definitely use again. Thank you so much ❤️🙏❤️

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Boston Fern

I was looking for a Boston Fern to help my 3 free flying Canaries enrichment and to help purify the air. As the plant is non-toxic to them the item I purchased was specifically chosen from The Little Botanical.
My order arrived the next day as promised and was excellently packaged and protected. Will certainly be buying some more plants for my birds from The Little Botanical.

19 June 2026
Unprompted review
Rated 1 out of 5 stars

First only 4 out of 5 plants delivered

First only 4 out of 5 plants delivered, but viewing the plant maturity against the photographs on John Lewis website, the plants were sorely lacking in height and presence, rejected order as misleading and incomplete, messed about by John Lewis for 5 days, finally told they would not refund after 5 days being told they would and having refused delivery today of missing plant. Was told that John Lewis wanted photographs despite all plants being carefully repackaged but hey ho, took photographs then spotted that the leaves on one had been torn and sellotaped together to hide damage from view, big no no, John Lewis agreed to refund, they don’t want the plants back, but it’s poor customer service from both John Lewis and the supplier, the little botanical as clearly not fit for sale, very very poor 1/10

30 May 2026
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Thank you for taking the time to share your feedback. We're very sorry to hear that your experience did not meet expectations.

We understand how disappointing it must have been to receive an incomplete delivery and to then experience delays and confusion while seeking a resolution. We appreciate that this was frustrating and not the level of service you expected.

We take the quality of our plants very seriously, and we are concerned by your comments regarding the condition of the plants received. This is certainly not representative of the standards we aim to maintain. All of our plants are quality-checked before dispatch, and we would never knowingly send out products that are not fit for sale and we are looking into this further as a result.

As your order was placed through John Lewis, the refund process was managed through their customer service team, but we are pleased to hear that a full refund was ultimately agreed.

We value all customer feedback and will be reviewing the issues raised with our team to help prevent similar situations in the future.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look