LightStrips Reviews 

NEVER BUY from this website!!! The worst service ever. They rarely respond to emails. And when they do each person gives a different answer on to when your “parcel” will come. Absolute disgrace!!

Update: I bought my order on the 26th of July It has been 5 weeks but please remember, Since this company is a small business I do recommend having patience and not expect your order with the expected delivery date as they do say there is minor delays with the amount of orders there getting since they really are a small business. I finally got the service I needed and my order is coming tomorrow as I have gotten text messages from delivery companies. The customer service is great they do reply to you in no time. I probably will be buying off of this website again as they do really good deals. :)

Order number # 9984...I honestly do not know where to start. I placed an order including payment for DHL delivery within 48 hours on 31st July. Initail contact after several days was by chat on their website where I was told of a processing error and order was prioritised for despatch. Iwas then told that the order was shipped 'express' and should be with me within the week. A DHL tracking number was supplied that related to a shipment to Saudi Arabie that had already been delivered.... Next contact resulted in Brexit being used as an excuse, next contact resulted in an excuse that customs was a problem to Cyprus (no other company has these issues), next contact promised another tracking number, never came. Next contact provided a new tracking number- this one from Bahrain.... next contact promised me that I would be getting a call from the Manager 'ASAP', no call has come..... Now I am almost three weeks from ordering, they still have my money and I have no product. I strongly urge you to consider other options before using this company. They have failed at every step and I am left with the only option being a legal one to try and get my money back. I have asked for a refund, but they are now ignoring my emails completely.
Update: I finally received a call from the company last night. I was told at length the challenges of shipping the items etc.etc. (which went on for about 5 minutes). I was queried why I didnt accept a refund in week 1 (to which I repliied I actually wanted the product and they had guaranteed delivery within the week). I was the told delivery was promised to be within 7 working days, which is not what was written previously and is passed anyway. I confirmed I wanted a full refund... was told I couldn't have one as the goods were on their way from the Far East, having told them clearly that DHL had not despatched the goods to me (as tracking shows only an address lable created in Bahrain), that they should stop DHL despatching the goods and provide a full refund, they then said to refer to the Consumer act, which allowed for compalints after 30 days!!! As it happens I am involved in the shipping industry, so I do know a little bit about the processes required and in place. I was firm and told them that I wanted everything in writing and expected a refund with no further discussion, otherwise I will have no resort but to refer to my Uk Solicitor to chase for me. It is clear that the website is making statements with regards to shipping that are complete mis-representation and untrue. After waiting for almost three weeks and still be no closer to the end of this diabolical service, I do not hold any hope for fast resolution. I will however, contain to post updates, until I finally recieve a refund and can close out this chapter. Please be warned of the diabolical service that can be expected from this company.

Update: so finally I offered the company a way out. They give me a full refund and IF the lights ever turn up, I will either have them pay for the lights to be returned or I keep them at further discount. They asked me to confirm in writing that I agree to this, which I have done and sure enough they have finally refunded me. BUT, they had the gall to ask me to change this review in the light of the refund. This I will not do, as everything above is factual and correct and I will not change the truth... it is up to future customers to decide....

DEAR LIGHTSTRIPS, THANK YOU FOR YOUR RESPONSE. YES, THE LIGHTS HAVE NOW ARRIVED, YES, I HAVE RECEIVED YOUR EMAIL AND YES, I HAVE RESPONDED. JUST FOR ALL THE FOLKS OUT THERE TO HEAR ALL THE FACTS. I HAD TO PAY A CUSTOMS CHARGE TO THE COURIER FOR THE DELIVERY OF THE LIGHTS, DESPITE THE GUARANTEES ON THE LIGHTSTRIPS WEBSITE, SECONDLY THE LIGHTS ARRIVED WITH THE WRONG COUNTRY ADAPTERS (NOT UK). AS FOR THE COMMENT IN YOUR RESPONSE SAYING YOU HOPE TO SEE ME AGAIN SOON…… REALLY????

Didn’t respond to my emails until I put a review on trustpilot.
klarna taken my first payment for items I’ve not received!!!#9985 order number.
Adam did ring to apologise from the company.

I got my lights within two weeks into Italy , which isn’t that bad considering them based in UK,I had a minor issue with the lights but it was sorted out the next day through technical emailing. Good service and satisfied by the product , will buy again.

Had an issue with my order. Adam resolved it straight away.

I made an order on 12th July, after waiting two weeks there was no sign of the item so I emailed their customer service. They told me there had been a ‘processing error’ causing it not to be shipped and that it would be with me within 4 days. That was now a week ago and still no sign.

Update - Adam rang to resolve the situation and offered me my item and a 15% refund or full refund. I took the refund and it was processed instantly. I appreciate they are a small company and they are aware of their failings, but you shouldn’t pass that failing on to the customers.

We had some issues with the lights but Adam has sorted it out for us.

I ordered from this company on 2nd June and having had some issues with the order and waiting considerable time, along with a few messages chasing my order I was contacted by a gentleman who was very friendly and apologised for the processing error. I received a shipment notification today. I was pleased to get the issue resolved and Adam was very helpful and made sure my order was dispatched immediately.I never expected to wait this long for my order but due to the processing error and some miscommunication within the team which was resolved I am now a happy customer and looking forward to receiving the light strips this week.

#9429 Ordered 3 x 5m led wifi strips express delivery £14.99 2-4 day's. Never arrived as sat with Hermes expecting for 2 weeks. Kept sending messages and emails to customer services who constantly are nice but hide behind manager all the time. Every answer was I will contact the manager and get back to you. Never did get back to me. Spoke with manager once to resolve shipping after asking cust services for his number and my lights were sat in warehouse which was then resolved and received 5 days after speaking to them so 19 days delivery. Manager promised me a delivery refund which he has not yet for filled as promised and sick of texting and trying to call him. Had one reply asking for my order number again but still nothing no refund. The lights to be honest are good but only problem with most LEDs strips are voltage drop after first strip of 5 metres. It's noticeable but I will just have to get used to them. Very disappointed overall experience.

Updated my review as no contact to me but delivery refunded today. Thank you. I purchased a power splitter for £3 and a connector £1.60 this sorted the voltage drop out a treat. ☺

Ordered a month ago delivery time stated 7-10 days. Messaged them after a couple of weeks to see what the hold up was although they did reply each time it’s not with an actual answer they just fob you off with I’ll pass the message on to the fulfilment team. Got tired of waiting so just asked for a refund. Guess what I’ll pass that on to a manger couldn’t make it up like. Wish I’d read the reviews on here first. It also appears they send they items out with European plugs on which they should know is illegal in the uk. Seriously considering reporting to trading standards. Save yourself the time and hassle and just buy them elsewhere.

Customer service is non existent. Email after email, 3week + later nothing. Now looking at reporting them to PayPal. I have no confidence anything will arrive. My daughter is gutted.
Do not use!!!

I ordered some lights on 1st May still not arrived after loads of emails, contacting through social media I keep getting fobbed off saying they are now meant to be arriving this week still not received them , I get the same response every single time I email keep away from this company first time and last time I will be ordering and I am taking this further if I dont get any joy terrible service. And to top it off their live chat is not on there anymore how convenient. UPDATE received the lights great quality and received a call from Adam who was lovely changing to 4 stars now only the delivery time was a bit of a let down

FINAL UPDATE

I have since received the product and my daughter is happy with it.
I will not change my review as my experience still stands.
But I am pleased with the overall outcome and the help from Adam, who called me to resolve the issue.

*** Further Update***

Order number #9109
I have contacted you on Facebook messenger to return the cosmic light- not 2m strip lights that you previously stated I’d ordered.
I have also sent trustpilot a copy of my dealings with you to confirm the integrity of my review. As you are now trying to say I am not a customer. What a joke of a company you are! You have my number and email address from my order so someone could have contacted me directly to have had this dealt with but you haven’t. I am a paying customer with faulty goods. So I expect a refund in full!

Update 2**
I didn’t confirm anything by telephone as I’ve never spoken to anybody on a call- so you’re lying!! And also I never order 2m light strips. I ordered a galaxy light.

I can confirm I have received my order but it’s broken!! You couldn’t make it up!!! Shocking company and even worse customer service.

**** UPDATE**** So the company have now sent my item after I posted this review (surprise surprise!) apparently on a two day delivery. I’m yet to receive the item, we will see if I get what I ordered and if it’s worth the £40 price tag! I definitely didn’t receive it by Thursday and I still haven’t received it today (Friday) this was a gift for my daughter who’s birthday is tomorrow! Avoid this company!!
I ordered from this company on the 2nd of May, well within their estimates of 7-10 working days for delivery.
I ordered for my daughters birthday which is this weekend. Highly unlikely that it will now arrive on time.
I’ve emailed and contacted them through Facebook and still no further forward. I’ve also used their online chat that said it was a 20 minute wait to speak to someone and when I replied it came up with our chat is no closed.
Abysmal service and I wish I had seen these reviews before placing my order of £40+
If I don’t receive my order I will be taking this matter further as it’s shocking that there is so many people in the exact same position as I am.
Very disappointed.

lovely bright leds but i am changing my reveiw as the app doesn't work it doesnt change light functions to all the different patterns as showed on tik tok and its not the same app, all i get when i talk to chat is them asking me to send a video????

Had a few issues to start but had a call from the supervisor adam I believe sorted my issues out and leds work superb now beat on the market

Really poor customer service I have placed 2 orders this year with them the first I paid for 2 day delivery£10 and took over a week so my second order I placed I thought no point paying£10 delivery I was wrong over 3 weeks later and still only received half my order and that's after sending countless emails chancing my

order up with them.
I have now asked for a refund for the mystery box I paid 7.99 for and haven't received unless that's 5he mystery you get nothing.
UPDATE 15/05/2021

I Had a phone call from the customer service manager after my last review who said he was going to make everything right asked me if I wanted a refund on my mystery box or if I wanted him to send it out first class so I thought well I have already paid for the item send it out as he said it would be 1 to 2 days.
Shock horror nothing at all through the post I have waiting till the end of the week before updating this review.
I wouldn't mind after he said he would send it out straight away he said would I consider updating my review so yes here is my update down to 1 star

Update 19/05/2021

You blame royal mail but I have had no problems with any other parcels even ones from China get here in under 2 weeks my order was placed on the 17/04/2021 I ordered 2 items and have received 1 item so how can you say most of my order has been delivered.
When I spoke to you on the phone over a week ago you said you was sending it royal mail sign for but nothing.
I have had enough of companies promising things then letting customers down and making it sound trivial.
I was in the middle of doing a job when I first placed my order.
I am here to let people know they would be better buying there lights from AliExpress.
You would get them quicker and have much more choice.
You also lie on your website on the 17/04/2021 your site was saying 50% sale ends today a month on it's still says the same it's never changed this is against trading standards policies.
As you can tell I am very unhappy with this company and I am going to ensure I make sure people know the truth before placing an order.

Update 22/05/2021

It's now been well over a month and I have just received the second and final part to my order, I am happy with the mystery box contents I have moved the the rating to 3 star as we got there in the end but 5he company really needs to go back to the drawing board for service as the products they sell are good.
Real shame I couldn't leave a 5 star review

Really pleased with my order thanks so much took a little over 2 weeks to arrive but I wasn’t in a rush they look fantastic in my sons rooms and really finish off the room!! Would definitely order again.....Thankyou

Updated 1/6/21 still not got the rest of my refund despite me sending in the evidence

The response from light-strips (below) stating they would refund upon proof of receipt, so I emailed it. Still NO refund for the rest of items I sent back a month ago with tracking!
The partial refund was for goods I did not receive and compensation for a lengthy wait for the order that was offered

So far experience is shocking! Having to constantly try contacting the company to see where my order is. Ordered 26th March and 3 weeks on nothing. Been told numerous things then emails ignored. But had a reply today (14.4.21) that my order should be arriving Saturday (17th) still have no order update or tracking though. So will actually see if it arrives or the fact I’ve sent emails getting rather annoyed.

Ordered plenty of time as I needed it for my daughters 18th which is next week.

I’m really disappointed. But will update if I actually receive my package Saturday.

Edit..
Finally received my package as promised. Haven’t tried yet as it’s got a present, but I’m very impressed what you get for the money. Doesn’t put me off ordering again, just will make sure I order when not in a rush for items. So I’m changing my review to a 4 because the ring light looks amazing. Thanks

The lights took 16 days to arrive the company offered me a 10% discount refund because their 10% discount did not work and still charged me .. I have now spoken to
Them and they have issued the refund .. I spoke to someone who was very helpful who sorted the problem out.. Also the lights are very nice and good value they are easy to assemble.. the only thing I would say is make sure you order them in good time if they are for an even give them time to come . You get what you pay for .