The LGV Training Company Reviews 

867
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, reviewers overwhelmingly had a great experience with this company. People frequently share that the instructors and support staff are exceptionally friendly, patient, and thorough, ensuring everyone understands every detail of their professional training. Reviewers consistently praise the highly efficient process and quick response times, making it very easy to schedule tests and complete qualifications without unnecessary stress. However, some customers also noted that communication deteriorated significantly after the initial sign-up phase, leaving them feeling unsupported, frustrated, and abandoned during their journey. A few people additionally described feeling misled by the intermediary company structure and experiencing unhelpful phone interactions with staff members.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting the supportive, professional, and... See more

Service

Consumers find service to be positive, highlighting dedicated support, helpful guidance for theory tests, and... See more

Customer service

Clients share positive opinions on customer service, highlighting helpful and friendly support teams who... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a smooth, well-organised, and... See more

Response time

Users describe positive interactions with response time, highlighting that support agents are quick to answer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

"I recently completed my C+E training, and I cannot recommend Stefan enough! From day one, he was incredibly thorough, patient, and dedicated to making sure I understood every detail. Not only did he... See more

Company replied

Rated 5 out of 5 stars

The LGV training company has helped me every step of the way. Explaining everything in detail and what the process entailed. Managed to pass my theory test (multiple choice, hazard perc... See more

Company replied

Rated 5 out of 5 stars

Just passed my driving test today! Big thank you to Antonio and his team for massive support and help with all the process and paperwork. Also Andy, my driving instructor was the best instructor i eve... See more

Company replied

Rated 5 out of 5 stars

From start to finish the LGV training company were A1 supporting me through the process and always there if I needed help , advice or support . Big shout out to ralf who was my point of contact for... See more

Company replied


Company details

  1. Drivers License Training School

Written by the company

The LGV Training Company are the UK's leading LGV training & HGV training specialists offering start to finish process, helping you at each step. We've organised, monitored and managed HGV driver training with over 40 brands. With over 50 locations UK ...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

867 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(867)

120 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you so much for all the help in…

Thank you so much for all the help in getting my licence. Good communication throughout, and responded very quickly. Worked around my availability and schedule. I would highly recommend The LGV Training Company to anyone looking to get their HGV Licence.

21 October 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for taking the time to leave us a review. Congratulations on passing! We're glad the team have provided good communication throughout & thank you for the recommendation!

All the best!

Rated 5 out of 5 stars

Booked with lgv training company great…

Booked with lgv training company great service from day one. Very helpful and would definitely recommend 👌

17 October 2025
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for the 5* review. We're glad the team have provided great service throughout the process, congratulations on passing and thank you for the recommendation.

All the best!

Rated 5 out of 5 stars

Honest review

The LGV training company has helped me every step of the way.

Explaining everything in detail and what the process entailed.

Managed to pass my theory test (multiple choice, hazard perception)
CPC mod 2
CPC mod 4
Off road manoeuvres
On road test

They done all the hard work booking the tests and ensuring everything went smoothly.

I would recommend LGV training company to anyone looking to get started

2 June 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for the review! We’re delighted to hear that you felt supported throughout every step of your training journey. Congratulations on passing all your tests. We really appreciate your recommendation and wish you all the best!

Rated 1 out of 5 stars

Pathetic Company, Pathetic Services: The Absolute Worst

A Soul-Crushing Scam - Left Me Depressed and Jobless
I am writing this from a place of deep regret to warn others. My experience with LGV Training Company has left me financially strained, unemployed, and deeply depressed. They are a pathetic company that preys on your dreams.

They charged me the full course fee, which included a theory test that I had already booked and paid for myself. They never offered a refund or adjustment for this, which felt like a blatant scam from the very start.

Their service was a masterclass in failure. They cancelled my test twice at the last minute with feeble excuses. The final straw was their heartless pettiness over training hours. After a cancellation, they promised two hours of training. When they rebooked, they only offered one. I had to fight them on multiple phone calls just to get what was promised. Arguing over a single hour after taking thousands of pounds shows their true, cold nature.

After I passed, instead of job help, they harassed me to buy another course. Their "employment support" was a sham—just a generic CV and links to public job sites like Indeed.

I am now two months post-pass, still unemployed, and sunk into depression because of this company. Do not make my mistake. Avoid these scammers at all costs. Go to a local, training-only school instead. Save your money and your mental health.

19 August 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Good morning,

We’re sorry to hear you're unhappy with your experience. Just to clarify, you were not charged for any theory tests, so no refund would be due there.

The test cancellations were caused by issues which were beyond our control. Our recruitment team has been in touch, but while we offer support, we cannot guarantee job placement.

If you would like to discuss anything further please contact our customer service team on customer.services@thelgvtrainingcompany.co.uk

Kind regards
The LGV Training Company

Rated 5 out of 5 stars

Great service

Great service, always on hand when needed. Would recommend to anyone in the market for training.

30 September 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you Andrew for your kind words.

All the best in the future!

Rated 5 out of 5 stars

excellent

excellent, passed my test with the help of the team and especially Nick Lake who coached me through each step and followed up my progress, cant fault them

27 September 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for taking the time to leave us a review & congratulations on passing! We're glad the team, especially Nick have been there to support you throughout the process, we will be sure to pass this feedback on.

Wishing you all the best!

Rated 5 out of 5 stars

Great help & service !

26 September 2025
Unprompted review
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Reply from The LGV Training Company

Thank you for the review. We're glad the team were a great help throughout the process.

All the best!

Rated 5 out of 5 stars

Excellent support and contact.

Excellent support and contact.
Ralph was especially helpful

24 September 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for the review, we're glad the team especially Ralfs were excellent support throughout, we will be sure to pass this feedback on.

All the best!

Rated 5 out of 5 stars

Great courses

Hello, I had the great courses C+E, It was very good service and also my instructor Mr. Rob Clifford was very professional. He did amazing job (10 stars). Thank you.

18 September 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for the review. Congratulations on passing! We're glad the team provided a good service throughout and your instructor was amazing!

All the best!

Rated 1 out of 5 stars

Review Title: A Company That Takes Your Money and Takes No Responsibility


I am writing this follow-up review after receiving a direct response from The LGV Training Company on this platform. Their reply only confirmed my worst fears: they take zero responsibility for the actions of their instructors.
My initial complaint about the instructor's behavior was ignored. When my training was terminated by the instructor—an action that they now claim was justified—the company simply backed the instructor's word without any investigation.
The company's business model is now clear to me: you pay for a course, but once you do, the instructor has complete control. If they decide they don't want to continue, they can simply terminate your training, and you lose all your money.
Their message to me was simple: "We've been paid, and we've paid the school. You have no right to a refund. Your only option is to take legal action against us." This is not a professional service; it's a gamble where the customer always loses.
Please be warned. This company is unwilling to take accountability for its instructors or protect its paying customers. Don't let yourself be the next victim of their "no responsibility" policy.

13 September 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for sharing your thoughts. While we won’t go into individual circumstances on a public platform, we do feel that this account doesn’t reflect the case.

Our aim is always to provide professional, supportive training and to treat all learners fairly. We’re proud that many of our customers share very positive experiences with us and we remain committed to delivering that same standard of service to everyone who trains with us.

We’re sorry to hear you feel disappointed, and we wish you the best moving forward.

Rated 5 out of 5 stars

Very organised company

Very organised, they take care of their drivers, helping them with courses and jobs

9 September 2025
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for your kind words! We're glad to hear that the team has taken care of you throughout your course.

All the best!

Rated 5 out of 5 stars

Great Experience

Professional knowledgeable instructors and great admin support helped me feel on track through the entire course.

4 September 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for the review. We're glad you've had a great experience throughout the process & that the instructors were professional & knowledgeable.

Wishing you all the best!

Rated 1 out of 5 stars

Misleading Information and Unnecessary Fees: Avoid LGV Training Company

I had a disappointing experience with LGV Training Company. They misled me about the number of free attempts I could have for my theory test, claiming I had more than one when, in reality, it was just a single attempt. This kind of misinformation is frustrating and unprofessional.

Additionally, it's worth noting that they operate as an agency on behalf of the DVLA. This means they charge extra fees for services that we could easily handle ourselves, often at a lower cost. Overall, I would not recommend this company based on my experience. Save your time and money and look for more transparent options.

8 September 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Hello,

We’re sorry if there was any confusion regarding the number of theory test attempts included. To clarify, all of our courses include one attempt per test as standard.

We have checked our records and could not locate any customer under your name, so we are unable to verify the details of your booking or the information you may have received.

If you believe there has been a misunderstanding or you wish to discuss this matter further, please contact us directly with your booking details so we can review this for you.

Kind regards
The LGV Training Company

Rated 5 out of 5 stars

Brilliant Service

Alfie has been so supportive throughout my journey, he gave me so much reassurance and still kept believing in me even though it took me 18 months to complete my theory and test. Would recommend LGV if your training to be a parademic!

3 September 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Hi Lucy,

Thank you for the 5* review. We're glad Alfie has been supportive throughout and provided a brilliant service, we will be sure to pass this on. Congratulations on passing & good luck in your career!

All the best!

Rated 5 out of 5 stars

THE LGV TRAINING COMPANY

Amber is fanatic in everything she does, always get things organized, taking the pressure off myself, gets all my driver training booked, and tests on a date that works for me.

2 September 2025
The LGV Training Company logo

Reply from The LGV Training Company

Hi Chris,

Thank you for the great review. We're glad Amber has been providing a great service for your drivers - we will be sure to pass this onto her.

All the best!

Rated 5 out of 5 stars

Team was great everything went smoothly…

Team was great everything went smoothly and great results

29 August 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for the 5* review. Congratulations on passing! We're glad everything went smoothly and you had great results.

All the best!

Rated 5 out of 5 stars

Good communication

28 August 2025
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for the review, we're glad the team provided good communication throughout.

All the best!

Rated 5 out of 5 stars

AMAZING

I had so much support which really helped me pass my test. Guys you are amazing in every sense of the word. Thank you!

18 August 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for the review. Congratulations on passing! We're glad the team supported you throughout.

Wishing you all the best!

Rated 5 out of 5 stars

Richies Great experience

Great experience. Nike lake and the team were very helpful and supportive throughout the entire training process.

22 August 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for the review, we're glad you had a great experience & Nick and the team were supportive throughout.

All the best!

Rated 5 out of 5 stars

The communication was great checking…

The communication was great checking how I was getting on and I would definitely recommend.

15 August 2025
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for your kind words! We’re really pleased to hear you felt supported throughout your training, and we truly appreciate your recommendation.

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