The Lawn Pack Reviews 

371
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the products, noting that their previously patchy outdoor areas quickly became lush, healthy, and completely transformed into green carpets. People also frequently mention that the friendly support team provides incredibly helpful guidance and very quick responses whenever they need gardening assistance. However, some reviewers were not happy with the overall results, mentioning that the grass seeds simply did not germinate and left them with stubborn bare patches. A few consumers also felt that the items were rather expensive and failed to provide any noticeable improvement to their lawns.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that it is easy to use and delivers fast,... See more

Customer service

Users describe positive interactions with customer service, noting that support agents provide fast,... See more

Service

Consumers find service to be exceptionally positive, consistently highlighting the quick and helpful... See more

Quality

Clients share positive opinions on quality, consistently highlighting top quality products and impressive... See more

Staff

People report positive experiences with staff, highlighting their helpful and responsive approach. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love it,that’s all I need to say. LawnPack was recommended by a friend who has the most beautiful lawn,whereas mine was awful. Really simple easy to follow instructions,great customer service suppor... See more

Rated 5 out of 5 stars

I’ve been using The Lawn Pack for eighteen months now, and have subscribed to their annual plan. My lawn has transformed from a brown, patchy mess, to a lush, all-year green delight by following their... See more

Rated 5 out of 5 stars

I had been using a well-known national lawn company for years but was perpetually disappointed with the results. Since buying a small aerator/scarifier and starting with The Lawn Pack my lawn has tra... See more

Rated 5 out of 5 stars

Applied the Stronger Roots Grass seed and the Autumn Pack to a lawn which was in a bad state having suffered through the long hot summer. In large patches the grass had just died leaving bare earth. A... See more


Company details

  1. Seed Supplier
  2. Fertilizer Supplier

Written by the company

The easiest way to get a lawn you love - fast. The Lawn Pack & The Lawn Pack Plus have transformed over 50,000 lawns. Each kit includes step-by-step guides for guaranteed professional quality results in just 4 weeks. We also offer seasonal treatments and fertilisers to keep your lawn green, healthy, and thriving all year round - no lawn care service needed. Get 15% off when you use to our Seasonal Pack Subscription!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

371 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(371)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I thought I knew best……I was wrong

I thought I knew a thing or two about grass, my Dad was a cricket groundsman for years and I helped him during holidays. I’ve always had a decent lawn but never amazing and it annoyed me as I put a lot of work into it! I’d seen the lawn pack on my Facebook feed and ignored it thinking I’m not going to waste money as I knew best. My lawn wasn’t great this year so I decided in early September to give it a go and wow, what a transformation, this stuff is amazing and totally worth it. Got a great looking lawn after 4 weeks. These will be the only products I will use on my lawn from now on…..sorry I doubted you!

6 October 2024
Unprompted review
Rated 5 out of 5 stars

It actually works

Having wasted a lot of money and time on “feed and weed”, “mosskill” and various other lawn products, I was a bit sceptical of purchasing this product. I bought an initial treatment pack, followed the detailed instructions and it did actually make a noticeable difference in a few weeks. I took out a subscription for a year’s treatment. Over the year I have received a pack of treatment for each season. My lawn is now the best it has ever been and I am optimistic that it will start next year in a stronger condition than before.

6 October 2024
Unprompted review
Rated 5 out of 5 stars

Really good product

Really good product - I used the Summer and pack and topped up with extra summer fertiliser. Had results within 4 weeks and won't use anything else. There may be cheaper out there, not sure if it's better though. We shall see... highly recommended!👍👍

5 October 2024
Unprompted review
Rated 5 out of 5 stars

New build lawn transformed!

After living in my new build house for a few years the lawn started to deteriorate. I ordered the lawn pack after seeing so many good results and I wasn’t disappointed. The instructions were easy to follow and now I have a lush green lawn! I’ve just started the seasonal subscription too!

1 October 2024
Unprompted review
Rated 5 out of 5 stars

So far so good!

1 week in and looking good so far! All seeds seem to have germinated already, with some as quick as 24 hours!! Looking forward to seeing the results. All instructions are easy to follow, even for a complete beginner, and I like that they include the booklets on lawn care and maintenance etc. really pleased so far

23 September 2024
Unprompted review
Rated 1 out of 5 stars

Poor Delivery

Still waiting for my package which should have arrived over a week ago. They use parcel force for delivery who don’t allow you to add any delivery notes or properly track the parcel. I have contacted the company for help and initially received a response but haven’t had anything since.
Really disappointed to be honest as the window for getting this down before winter is closing. Delivery service has put me off ordering again

Update - customer service were unable to add a delivery note or leave outside my house so it’s failed for a third time.
No calling card left. Still awaiting a response from customer service. And to add insult to injury they’re now offering 20% off what I’ve ordered!! Very poor service. Save your money and don’t brother

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent customer service, frequent emails with suggestions and ideas of how to maintain your lawn. Definitely works.

29 September 2024
Unprompted review

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