I thought the initial building process was easy but felt like all the add ons were more push selling and way too much. It would have felt better if it gave one list of optional add ons that I could se... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This review is about the ordering process. It was not a difficult process, but it did try to sell me several additional items. This was not a huge problem, but it did require awareness of whether or n... See more
Company replied
I love the book. Based on what I had seen on Instagram, I expected a hardcover because I like it more and for me it’s easier to use. The book shows some slight waviness when I got it, likely due to... See more
Company replied
Too many offers in the beginning. Just want to try the book first. Almost turned away because it took too long to get to personal details
Company replied
Company details
About The Lasting Change
Written by the company
Transform your life with the first personalized self-growth book built by behavior change experts.
⭐️⭐️⭐️⭐️⭐️ "A transformative experience! This book felt like a trusted friend guiding me through my challenges."
⭐️⭐️⭐️⭐️⭐️ "A game changer! I've seen noticeable improvements in my confidence and overall well-being."
⭐️⭐️⭐️⭐️⭐️ "Truly unique and effective. The personalized touch made all the difference"
Contact info
San Diego, United States
- hello@thelastingchange.com
- thelastingchange.com
3.6
Average
764 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Lasting Change
Dear Me,
It's wonderful to see you've started your journey with your personalized book! We always appreciate hearing about our customers' experiences, so thank you for sharing yours. Keep up the great work on your progress, and know we're here at help@thelastingchange.com if you ever need anything.
Sincerely,
Lasting Change Team
Reply from The Lasting Change
Dear Lynn G,
It means so much to see you using the personalized book to build your habit system. We noted your thoughts on the matter you mentioned. Keep up the fantastic progress, and remember we're always at help@thelastingchange.com if you ever need anything.
Sincerely,
Lasting Change Team
Reply from The Lasting Change
Dear Marion,
It's wonderful to hear our team provided such prompt and welcoming support! Building a personalized habit system is an exciting journey, and we're cheering on your continued progress. Remember, we're always at help@thelastingchange.com if you ever need anything.
Sincerely,
Lasting Change Team
I can’t wait to start
18 May 2026
Reply from The Lasting Change
Dear Paula Gabauer,
We love seeing your excitement to dive into your personalized self-growth journey. Taking that first step is the perfect way to start building your new habit system. We're always right here at help@thelastingchange.com if you ever need anything along the way.
Sincerely,
Lasting Change Team
Reply from The Lasting Change
Dear Laura Szakos,
We love hearing that Nora was able to assist you so swiftly and effectively! Smooth support makes building your new habit system that much easier. Keep up the great progress, and remember we're always at help@thelastingchange.com if you ever need a hand.
Sincerely,
Lasting Change Team
Reply from The Lasting Change
Dear Jeannine,
We're thrilled that starting your personalized wellness journey was such a smooth and speedy experience! We hope your custom book helps you build incredible new habits. We're always at help@thelastingchange.com if you ever need anything along the way.
Sincerely,
Lasting Change Team
User friendly information given.
16 May 2026
Reply from The Lasting Change
Dear Cari M. Andrews,
We're so glad you found the insights in your personalized wellness book easy to digest and apply. We are cheering you on as you use these small changes to reach your big goals. Remember, we're always at help@thelastingchange.com if you ever need anything.
Sincerely,
Lasting Change Team
Interesting
15 May 2026
Reply from The Lasting Change
Dear Eli,
It's wonderful to know our unique approach to building better habits has captured your attention. We hope the actionable insights from your personalized book continue to inspire your wellness journey. We're always at help@thelastingchange.com if you ever need anything.
Sincerely,
Lasting Change Team
Too many follow-up pages on special…
Too many follow-up pages on special offers, could have simply place them on a single page for customers to select among them altogether.
11 May 2026
Reply from The Lasting Change
Dear Cindy,
We're thrilled you chose our wellness book to build your habit system! Hearing your perspective on how our promotional pages are arranged helps us refine the experience. Wishing you huge success, and we're always at help@thelastingchange.com if you ever need anything.
Sincerely,
Lasting Change Team
It was all easy to answer
8 May 2026
Reply from The Lasting Change
Dear Jade Michaela,
It's wonderful to hear the initial assessment felt so straightforward. A seamless start to your wellness journey is exactly what we aim for, and we're excited for you to begin building your new habits. We're always at help@thelastingchange.com if you ever need anything.
Sincerely,
Lasting Change Team
Easy to follow web site
8 May 2026
Reply from The Lasting Change
Dear Jeanette Mitchell,
It's fantastic to hear that navigating our platform was a breeze! We're excited for you to dive into your personalized book and start building those new habits. Remember, we're always at help@thelastingchange.com if you ever need anything along your journey.
Sincerely,
Lasting Change Team
NEFARIOUS
I bought this book with an employer provided wellness account, seemed appropriate. I do not check that account often so I was not aware that I was being charged monthly FOR MONTHS! I received no emails other than the ones I got regarding the ordering process. I NEVER even downloaded the app! Customer service basically said all we can do is cancel your account without refund. When I tried to reply, I was unable to because my account was cancelled. NEFARIOUS and UNETHICAL. I worked hard for the funds for 'wellness' and was taken advantage of instead. THIS IS NOT OK AND NOT A WAY TO ENCOURAGE CHANGE OR RUN A BUSINESS. I will report this company. ADDITIONALLY, they don't even charge your card under the company name, so it took me some time to even figure out who was repeatedly charging me.
5 May 2026
Unprompted review
Reply from The Lasting Change
Dear Jess,
Thank you, we understand your concern. We'd like to kindly remind that subscription terms are clearly stated and agreed to before purchase. Please send your account email and order number to help@thelastingchange.com so we can look into your specific case.
Sincerely,
Lasting Change Team
Quick contact
Quick contact, kind and respectful conversation with understanding my position and solutions
4 May 2026
Reply from The Lasting Change
Dear Ann Perera,
We're so glad our team could provide fast and empathetic assistance. It's wonderful to know you felt heard as you work on building your new habit system. We're always at help@thelastingchange.com if you ever need anything on your wellness journey.
Sincerely,
Lasting Change Team
Easy to process
4 May 2026
Reply from The Lasting Change
Dear Laura Reichelt,
We are glad Lasting Change made your legal or chargeback case easy to process. We are actively working on improvements to enhance our services daily. Please email help@thelastingchange.com and include your account email and, if possible, the order number for any further support.
Sincerely,
Lasting Change Team
I was very excited to buy this book
I was very excited to buy this book, I thought with the 79.99 I was getting a great deal. Turns out they trick you into a subscription you were never aware and have charged me $39.99 for three months until my bank cancelled my card for a suspicious transaction. As per your reply @Lastingchange, if it was 'clearly stated' you wouldn't have 100s of women with the same problem. You tricked us into a membership WE DID NOT WANT.
3 May 2026
Unprompted review
Reply from The Lasting Change
Dear Lina Treece,
We understand your concern regarding the unexpected renewals. We'd like to kindly remind that subscription terms are clearly stated and agreed to before purchase. Please send your account email and order number to help@thelastingchange.com so we can review your case in private.
Sincerely,
Lasting Change Team
Easy to sign up.
1 May 2026
Reply from The Lasting Change
Dear Bobbie Martin,
We're delighted that getting started with your wellness journey was so smooth! We hope building your new habit system feels just as seamless. We're always at help@thelastingchange.com if you ever need anything along the way.
Sincerely,
Lasting Change Team
Great Quiz
Taking the quiz to really stream down to what areas I need to focus on is quite important for me.
1 May 2026
Reply from The Lasting Change
Dear Chi Haru,
It's wonderful to know the initial assessment was useful for identifying your specific focus areas. Knowing exactly where to start makes building a personalized habit system much easier. We're cheering you on, and we're always at help@thelastingchange.com if you ever need anything.
Sincerely,
Lasting Change Team
Easy to read prompts
Easy to read prompts. Type your “no thanks” choices in larger font for those of us with aging eyes!
1 May 2026
Reply from The Lasting Change
Dear customer,
We're so glad the guided exercises are clear and accessible for you! We've also noted your suggestion about increasing the text size for our selection options. Keep up the great momentum with your goals, and we're always at help@thelastingchange.com if you ever need us.
Sincerely,
Lasting Change Team
Reply from The Lasting Change
Dear Cheryl,
We're excited for you to start your personalized wellness journey! It's completely natural to be curious before seeing the big results of your new daily habits. Enjoy the book and app, and know we're always at help@thelastingchange.com if you ever need anything.
Sincerely,
Lasting Change Team
Reply from The Lasting Change
Dear Viviane,
We're delighted the material is so approachable while you wait for your physical copies! Building a new habit system is an exciting journey, and we can't wait for you to dive in. We're always at help@thelastingchange.com if you ever need anything.
Sincerely,
Lasting Change Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.