Don't Buy! Bra fit was too small although followed their sizing guide. Returned item following their convoluted process - followed tracking all the way to the return centre in Slovakia where it was... See more
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See what reviewers are saying
I'm still waiting for the bra I ordered in January, which was received by Hermes in the UK on 3rd February. Therefore, I cannot comment on the product, but would like to say that customer services is... See more
Company replied
Rubbish. Do not buy this product. Mine was never delivered. Had problems getting a response from customer service who did not reply to emails except by useless and unhelpful automated responses. Helpl... See more
Company replied
I never have felt so comfortable wearing a Bra, fitting is excellent and it looks awesome on my body. I feel like a woman again. Just wandering if overtime when your wear it daily, it doesn’t get fluf... See more
Company details
Written by the company
The Only No-Wire, Front-Opening Bra That Hides Side & Back Fat While Lifting, Supporting & Comforting Breasts Of All Sizes
Contact info
United States
- thelacybra.com
2.8
Average
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
These cups are almost flat
These cups are almost flat! I should have known better than to trust an online ad!
16 April 2026
Unprompted review
This is a SCAM
This is a SCAM, entering thelacybra.com now goes to a new scamming website. They had zero customer service, an old phone number doesn't even list the bra product, there was no response to customer support emails, they even sent bras on a cancelled order and charged me.
26 June 2024
Unprompted review
THIS IS A FRAUDULENT COMPANY!
THIS IS A FRAUDULENT COMPANY THAT OFFERS FREE RETURN AND GUARANTEED SATISFACTION; NO RETURN ADDRESS OR DIRECTIONS FOR RETURNING THE AWFUL FITTING BRA'S PER MY WIFE
18 April 2024
Unprompted review
Reply from The Lacy Bra
Hi Jack,
Thank you for your feedback!
We are sorry that we were not able to answer you earlier. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us.
When it comes to returns of our products, we always invite our customers first to contact us so we can provide them with the necessary information.
We hope that you have contacted our customer service in the meantime and that everything regarding your return was quickly resolved in your favor.
If you have any additional questions or need help, please contact me at paula@thelacybra.com and I will be happy to help.
All the best,
Paula
No delivery, lack of communication.
Currently not impressed with the service. I placed the order online, paid and, the money has been taken from my account. I have chased delivery of the order a couple of time just to receive 1email to say there is a delay. Quick enough to take payment but delivery a different thing. For a company that advertises next day delivery and still waiting some two weeks later !!
28 March 2024
Unprompted review
Reply from The Lacy Bra
Hi Gwen,
Thank you for sharing your experience with us!
We are very sorry that you had a less-than-ideal experience with us. We try to respond to our customers as soon as possible because their satisfaction is our priority.
I just need to kindly confirm that we have asked for the necessary details regarding your order through the Trustpilot request form so that we can resolve your case as soon as possible, but unfortunately, you have not responded.
Unfortunately, until we have your information such as the full name of the person who placed an order, order ID, or email address from which the order was made, we are unable to locate your order and provide you with the necessary assistance.
Please contact me with these required details at paula@thelacybra.com and I will be happy to help.
All the best,
Paula
I did not buy - Wrong size - Just a Rip off
Don't buy or even click on their site! I was considering buying... gave my size & CC# but did not BUY. The program took me to a end that i could not get out of. The next day I went to my bank & reported this, no transaction had happened... Yet. They had no functioning email, no contact Co info A month later they billed my CC & later sent me a Way too small bra.... sent a B cup, I ordered a D. I could not resolve the problem because they are a foreign company.
10 November 2023
Unprompted review
Reply from The Lacy Bra
Hi Cindy,
Thank you for your feedback!
We are sorry that we were not able to answer you earlier. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us.
We hope that you have contacted our customer service in the meantime and that everything regarding the exchange was quickly resolved in your favor.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If there is anything else we can do for you, please write me at paula@thelacybra.com, and I will be happy to help.
Thank you for your understanding!
All the best,
Paula
Gives my breast an unnatural appearance
I received my bra today It looks pretty.
Fit is a joke The cups are pointed towards the outer side of my body and looks unnatural. The closure hooks are weak and straighten with slight pressure. Use care.
4 October 2023
Unprompted review
Reply from The Lacy Bra
Hi Cathe,
Thank you for taking the time to share your impressions with us
I'm sorry to hear that the Lacy Bra you received did not meet your expectations in terms of support and closure hooks. However, we understand that people have different needs and that our products are not always the best choice for every customer.
Rest assured that I will forward your feedback to our design team so they can consider these features in the future. We believe that the product can always be improved and that is why we are always open to hearing the opinions of our customers.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If there is anything else we can do for you, please write me at paula@thelacybra.com, and I will be happy to help.
Thank you for your understanding!
All the best,
Paula
DON'T BUY FROM THIS COMPANY
DON'T BUY FROM THIS COMPANY. THEY ARE RIP OFFS. My husband bought me a bra in Sept 2020. It did not fit and I returned it per their instructions. After verifying it was received and waiting 30 days for a refund with no response. I contacted my bank and was given a return charge on my card. Now almost THREE years later, I am being sent to collections if I don't pay for this product. Well of course I no longer have the return tracking number or any other documentation. And now my bank says they have no record of a refund.
After talking to the people who sent me the notice, they immediately started collection proceedings. As I responded and they still want their money. Even tho I returned it.
I sent the requested info to Paula and it came back not deliverable. Looks to me like she gave a fake email address to reply to in order to make it sound like she was helpful. Sounds pretty fishy to me.
23 August 2023
Unprompted review
Reply from The Lacy Bra
Hi Brenda,
Thank you for getting in touch with us!
As it happened, the company has started working with a third party, and they have their own practices, which are now being investigated. Thank you for your feedback in this matter! We apologise for the inconvenience, it was never our attention to create any problems for you.
The company has been advised to close the case immediately. In order to do that, could you please send us your email address and full name, so we can forward to them? Please feel free to contact me directly at paula@thelacybra.com.
We appreciate your patience and understanding!
Best,
Paula
Excellent Customer Service
Excellent communication from order entry to delivery
18 August 2023
Unprompted review
Reply from The Lacy Bra
Hi Julia,
Thank you for sharing your feedback with us!
We're delighted to hear that you had a positive experience with our communication throughout the entire process, from placing your order to receiving your delivery.
Clear and effective communication is one of our top priorities, and we're thrilled that it made a positive impact on your overall experience. If you ever have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to ensure your experience remains top-notch.
Thank you for choosing us for your needs, and we look forward to serving you again in the future!
Best,
Paula
They run a bit small but when it didn’t…
They run a bit small but when it didn’t fit, it was promptly resolved. They are very pretty.
12 August 2023
Unprompted review
Reply from The Lacy Bra
Hi Mary,
Thank you for taking the time to post your feedback here!
We understand that the initial Lacy Bra you received seemed to be too small for you, and we are glad to know that you immediately received assistance with exchanging it for a better-fitting size.
We are happy to have a dedicated group of agents in our team who are always enthusiastic about addressing our customers' concerns in a timely and satisfactory manner.
Your appreciation lets us know that we are doing the right thing.
Thank you for choosing to shop with us! We hope to see you back at our store soon.
Best,
Paula
I ordered my size by your suggestion…
I ordered my size by your suggestion and it is too loose around. Now I have a expensive bra that I can not wear.
15 June 2023
Unprompted review
Reply from The Lacy Bra
Hi Suzie,
Thank you for contacting us about this!
I am very sorry to hear that your new Lacy Bra is not the right size.
I checked your case in the system and found no previous communication with our agents regarding this. We always advise our customers that if they cannot estimate the right size by themselves based on our size chart, to contact our customer service to provide the necessary assistance.
Our goal is for our customers to easily choose the right size and model for themselves because your satisfaction is very important to us.
If you need additional information or assistance, please contact me at paula@thelacybra.com and I will get back to you as soon as possible.
Thank you for your understanding,
Paula
I order my size but it was too small
I order my size but it was too small , so I ordered the next size in cup and chest . It took a long time to receive and when it went missing , I contacted the company and it was resent without any additional charge .
The larger size was comfortable fit although the fabric was scatchy, I have to wash it 2/3 times to get it softer. By boobs in this size feels separated but perhaps that is why it was more comfortable , it didn’t squeeze me . It certainly has enough coverage in the back to control back fat rolls, but it also has the arm lace cutting into my armhole . I wished there wasn’t any lace at the shoulders cause they don’t line up and I have to fuss to keep it lined up . Still , I think it’s appropriate for a full bodied woman . Not sure I would buy again , it’s just my body type . Thank you for sending again free of charge .
21 July 2023
Unprompted review
Reply from The Lacy Bra
Hi Annanee,
Thank you very much for this feedback!
It is very important to us that you had good communication with our customer support team and that everything related to the exchange was quickly resolved in your favor.
Our goal is to respond to customers as soon as possible so they are aware of the status of their orders at all times. We want you to feel sure about your order details from the very beginning until it is delivered to your home address.
Our designers have worked hard to create the perfect fit for Lacy Bra that will provide support and comfort at the same time. Your suggestions regarding laces are valuable to us and be sure that I will pass them on to the responsible team to further improve this product in the future.
We always take the opinion of our customers into consideration because we believe that you who use our product can give us a good insight into its daily functioning and how it can be improved.
Thank you for choosing our brand! We hope to see you soon in our online store again.
All the best,
Paula
Sooo comfortable
No back fat bulges like I’ve had to deal with in the past. The fit just might be worth the wait time it took to get to my door (14 days felt like forever).
11 July 2023
Unprompted review
Reply from The Lacy Bra
Hi Mary,
Thank you for sharing your feedback on our bra!
At our company, we understand the importance of creating products that provide both comfort and a flattering fit. We're pleased that our bra has met your expectations in terms of addressing back fat bulges, providing you with a more confident and comfortable experience.
We apologize for any inconvenience caused by the longer-than-expected delivery time. While we strive to deliver our products in a timely manner, external factors such as shipping delays can occasionally impact the delivery process. We appreciate your understanding and patience throughout this time.
Your feedback regarding the fit of the bra being worth the wait is valuable to us. We take pride in crafting bras that provide the desired fit and comfort, and we're glad to hear that our product has met your expectations in this regard. We hope that the wait has been justified by the comfort and satisfaction you've experienced with the bra.
Thank you for choosing our brand and for your honest review. We appreciate your support, and we hope to have the opportunity to serve you again in the future with more products that meet your needs and deliver the comfort and fit you desire!
Best,
Paula
I LOVE my Lacy Bra
I LOVE my Lacy Bra. I LOVE my Lacy Bra. I'm a small girl, 34A, and my left breast is larger than the right. The Lacy Bra is the first bra EVER that gives me cleavage, no back fat hang and SO comfortable! The fit is perfect. I recommend adjustable straps. Thank you Lacy Bra, you guyz are the best! Nancy G, 55, Alabama
10 July 2023
Unprompted review
Reply from The Lacy Bra
Hi Nancy,
Thank you for sharing your feedback on our bra!
At our company, we understand the importance of creating products that provide both comfort and a flattering fit. We're pleased that our bra has met your expectations in terms of addressing back fat bulges, providing you with a more confident and comfortable experience.
We apologize for any inconvenience caused by the longer-than-expected delivery time. While we strive to deliver our products in a timely manner, external factors such as shipping delays can occasionally impact the delivery process. We appreciate your understanding and patience throughout this time.
Your feedback regarding the fit of the bra being worth the wait is valuable to us. We take pride in crafting bras that provide the desired fit and comfort, and we're glad to hear that our product has met your expectations in this regard. We hope that the wait has been justified by the comfort and satisfaction you've experienced with the bra.
Thank you for choosing our brand and for your honest review. We appreciate your support, and we hope to have the opportunity to serve you again in the future with more products that meet your needs and deliver the comfort and fit you desire!
Best,
Paula
Best bra EVER!
Best bra EVER!! I weigh 235 lbs and have a very hard time getting a bra to fit and support me. This one does!! AND I am 74 and cannot reach around my back to fasten a bra. This is has front hooks-perfect!
1 July 2023
Unprompted review
Reply from The Lacy Bra
Hi Becky,
Thank you so much for taking the time to share your experience with our bra!
We are thrilled to hear that it has been the best bra ever for you and that it provides the perfect fit and support, even with your specific needs.
At our company, we understand that finding a bra that combines comfort, support, and convenience can be a challenge, especially when facing unique circumstances such as difficulty reaching around the back to fasten it. We're delighted that our bra with front hooks has been the solution for you. It's designed with your comfort and ease of use in mind, allowing you to effortlessly fasten it without any limitations.
Moreover, we're honored that our bra has met your support requirements. We believe that every individual, regardless of their body shape or size, deserves to feel comfortable and confident in their undergarments. We strive to design bras that provide excellent support, maintain their shape, and offer long-lasting comfort throughout the day.
Thank you for choosing our brand and for being a valued customer. We look forward to serving you with exceptional products and service in the future!
Best,
Paula
The first bra was not so good but got a…
The first bra was not so good but got a hold of Company, and they fixed it with no problems sent a new one right away And I am very pleased with this one just a perfect FIX
20 May 2023
Unprompted review
Reply from The Lacy Bra
Hi Barbara,
Thank you for your review.
I am so glad to learn you are pleased with your Lacy bra! I have to say that our team devotes their time and effort to developing a product that our customers need and want.
Furthermore, resending the product at no additional cost to you is the least our team could do to rectify the initial issue. Our primary goal is your satisfaction!
Until next time,
Best,
Paula
Ripoff-poor service
I ordered two bras I was a C40. Once I paid for the product there was no tracking number, phone number for customer service,and no email. I contacted my bank for to put in a claim w my bank 30 days after receiving no product. I received funds back from my bank while the issue was under investigation. A wk n a half after putting in a claim w my bank; lacybra sends me the product rushed w a size a never ordered which was a C90. I returned the product back as a return to sender because once again no phone number etc; only emails to buy more products. A wk after that my claim gets cancelled by my bank per the credit card logo in favor w the lacybra because they showed document that I did receive the product (only over a month and they sent the wrong size as a rush delivery knowing I had a claim in toward them): but I never did. Therefore I was out of 129.90 for two bras. My bank tells me once the claim was cancelled I have to contact lacybra: my bank gave me their email and so I emailed them twice and I received notifications that my email never got sent to them. Don't waste your time n money w them. They are a rip off just like reviews said they were and I didn't find that out until after I placed an order.
P.S: I replied to Paula's request below 👇 June 25 and she never responded. I asked for my money back from this whole ordeal and she never replied. The only time this company responds if you try to get your money back from your bank or if you expose the grime on reviews. My star is not even one it's just the lowest I can go and so zero stars from me. Why ask me to email and you ignore me when I request my money back and I never received what I initially ordered on April 15th 2023; you see how long I have to go through this y'all Beware y'all don't buy from these people. This is the first company I have ever used that stole my money (129.90 for two bras) and never gave me what I ordered initially and at all (no product is in my hands at all). It's not worth it y'all..they appear to be thieves all of a sudden.
13 April 2023
Unprompted review
Reply from The Lacy Bra
Hello,
Thank you for taking the time to share your experience with us regarding your recent order of two bras!
We understand that after making your purchase, you were unable to track your order as there was no tracking number provided. Additionally, you couldn't find a phone number or email address for customer service, making it difficult to seek assistance. We apologize for any confusion caused by the lack of communication channels.
It is disheartening to hear that you had to involve your bank in this matter after not receiving the product within 30 days. We apologize for the delay and any inconvenience it may have caused. We understand that you initiated a claim with your bank, and during the investigation, you were refunded the funds.
Unfortunately, shortly after initiating the claim with your bank, you received the product from us, but it was the incorrect size, C90, instead of the C40 you ordered. We sincerely apologize for this error and any inconvenience it caused. We understand that you returned the package as a return to sender, as you were unable to find a phone number to reach our Customer Service team and only had email communication for purchasing additional products. Unfortunately, we currently don't have a phone number our customers can use to contact us. All of our conversions with our customers are done through emails.
We would like to address your concern regarding the cancellation of your claim by your bank. While we cannot directly intervene in your bank's decision-making process, we apologize for any confusion caused by the circumstances. We understand that you did not receive the product you ordered and were dissatisfied with the resolution provided.
To assist you further, we kindly request that you reach out to our Customer Service team or contact me directly at paula@lacybra.com. We apologize for any difficulties you faced while attempting to email us previously. Our team is committed to resolving this matter and finding a satisfactory solution for you.
Once again, we apologize for any inconvenience caused and encourage you to contact our Customer Service team. We are committed to rectifying this situation and ensuring your satisfaction as our valued customer. We appreciate your understanding and look forward to resolving this matter promptly!
Best,
Paula
Needed more hooks
The bra was great and how it felt, it just needed two more hooks to make my boobs sit up and pull from my arm pit.
6 June 2023
Unprompted review
Reply from The Lacy Bra
Hi Hope,
Thank you for your review.
I am happy to hear you find our Lacy bra great! Our Product development team invested so much time and effort in creating this product. They will be glad to learn you are satisfied with it!
On the other side, I am sad there weren't enough hooks on our bra for your needs, but I am glad you managed to adjust it and make it work for you.
I hope you will be back in our online store!
Best,
Stephanie
Although I didn't get the very last bra…
Although I didn't get the very last bra request, I think it was because it was my 3rd email because I forgot to put adjustable strap in the email. I am apparently hard to fit. I am one of the woman who did not measure myself right.
Being a surprising 32 G, I got my first bra with the wrong size of 36 D which is not right.
So I emailed and contacted Marible. She was back in touch by email and was very nice. Telling me to remeasure. So I emailed and ordered a size 34DD, closest to what my size is but forgot adjustable strap. So I send another email which passed each other. I received the 34DD but it was too big in the shoulders straps. I figured if it had been in the second email.
They asked to return the other with the one I just got. I thought it would fit and had given the first bra to my daughter who was in great need. I didn't realize I would need to return it, because I thought the second one would fit. But since I screwed up on ths strap, it didn't fit. I am now with a bra I can't use. I figured I could just take it up since it's the strap that if the issue. The other option was to take a 20% off on another product. Because of my error I feel I should take the discount.
I really love the style of the bra and the look. I have told alot of people about how nice it is.
The only issue I had was not having the bigger size bra above a DD. Thank you.
I pray other women try to follow the measures direction, measures correctly. And be happy.
Thank you.
Diane Cvengros
12 May 2023
Unprompted review
Reply from The Lacy Bra
Hi Diane,
Thank you for taking a few minutes to write a review here!
We understand that the first Lacy Bra you received didn't seem to fit you quite well, so you reached out to our Customer Support team for assistance regarding sizing.
Upon checking, I can see here that one of our Customer Support agents was indeed able to assist you with your concern and request a reship for your preferred size. However, it seems that the reshipped item still didn't fit you correctly. We are sorry to hear that!
Our size chart is available publicly on our website, and our agents are always willing to assist you get the correct size - but we acknowledge that everyone has different needs, and our product might not always be the best choice for every buyer.
Between a full refund and a discount on your next purchase, please let us know which option you would prefer in your response to our last email. We look forward to hearing back from you!
Thank you for shopping with us and for saying kind words about our product! We hope you give our store another chance in the future.
Best,
Paula
My first order was replaced immediately…
My first order was replaced immediately no. Questions asked the second one arrived perfectly but is too small too i hate ordering online. I love this bra it is so soft and sewn well I wish I could wear it now i know store sell extenders so will pick one up I suppose.
18 May 2023
Unprompted review
Reply from The Lacy Bra
Hi Chris,
Thank you for taking the time to leave your review here!
We are pleased to hear that your issue regarding sizing was rectified immediately, and one of our Customer Support agents was able to help you get another size. However, it seems that the reshipped item still didn't fit you quite well. We are sorry to hear that!
We understand how challenging it can be to shop online, as everyone has different needs, and we admit that our even our own product might not always be the best choice for every buyer.
We are just glad to know that you find our Lacy Bra soft and sewn well. We hope that using extenders will indeed help the bra fit better.
If you ever have further concerns or need more assistance from us, you may reach out to me at paula@lacybra.com, and I will be happy to help you.
Thank you for shopping with us! We hope you give our store another chance in the future.
Best,
Paula
i needed a different size and Lacy Bra…
i needed a different size and Lacy Bra made it very simple and took care of my problem
8 May 2023
Unprompted review
Reply from The Lacy Bra
Hi Jackie,
Thank you for taking a moment to write your feedback here!
We are thrilled to hear that you were able to receive the assistance that you needed when it comes to exchanging your bra for a different size.
We believe that Customer Support is the backbone of every business. That's why we make sure to hire only competent and professional agents who could address our customers' concerns in a timely and satisfactory manner.
Thank you for shopping with us! We hope to do business with you again soon.
Best,
Paula
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