I did not receive the cosrx freebie that was included with my order. Worst experience with this app. I have placed orders before but there was no issue with the previous orders. But my last order has... See more
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The website is user-friendly. I easily found what I've been looking for as they have categorized their items depending on your needs. Plus, I got the item on sale! Payment is also convenient as I had... See more
Company replied
Okei naman yung product,however mali yung payment dun sa courier hindi updated I reported it pero wala response..sana maaddress.Please check your email thanks
I trust the website but I'm just curious because my perfumes are not sealed individually, so I assume it's not brand new or it's not full when you pack it? Do you have to open the perfumes before plac... See more
Company details
Information provided by various external sources
THEKULT.COM is the only online beauty platform, that offers 100% authentic products from well-known local and international brands, with the most affordable prices in the Philippines!
Contact info
9110 La Campana St., 1207, Makati, Philippines
- +63 9176506010
- cx@thekult.com
- thekult.com
Thank you
Thank you. Same day delivery. Kaso lang di nagproceed sa mismong office.
11 March 2020
Unprompted review
Reply from THEKULT.COM
Dear Shella,
Thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to cx@thekult.com or contact us via +63 917 650 6010 with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!
-THEKULT.COM Team
Love the products
Love the products! Secured packaging. Will buy more soon! ❤️
11 March 2020
Unprompted review
Reply from THEKULT.COM
Dear Rikka,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to your next purchase!
-THEKULT.COM Team
Quick and easy to ordee
11 March 2020
Unprompted review
Reply from THEKULT.COM
Dear Raulyn,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to your next purchase!
-THEKULT.COM Team
took almost 3 weeks before i got it but…
took almost 3 weeks before i got it but i had free shipping and the product is amazing and authentic
11 March 2020
Unprompted review
Reply from THEKULT.COM
Dear Sofia Grace,
Thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to cx@thekult.com or contact us via +63 917 650 6010 with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!
-THEKULT.COM Team
was not able to replace my defective…
was not able to replace my defective product
11 March 2020
Unprompted review
Reply from THEKULT.COM
Dear Rezelyn,
Thank you for providing us with your review. We’re sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. We have already forwarded your concerns to the appropriate department and we are further investigating the root cause. Kindly note that we are looking into this issue and hope to resolve it promptly and accurately.
We would appreciate it if you can send us a photo of the item(s) you’ve received at cx@thekult.com to ease the investigation process. We’re hoping to solve this issue immediately, with your help.
-THEKULT.COM Team
I am not satisfied eith the quality of…
I am not satisfied eith the quality of the products i purchased. It is not geniune which cause an embarassment to my client.
11 March 2020
Unprompted review
Reply from THEKULT.COM
Dear Joy,
Please allow us to let you know that we only sell 100% authentic products, that are sourced either directly from the brands or from their authorized distributors in the Philippines. Kindly check the following article on our website, to get a precise understanding of the distinction between varieties of scents: https://www.thekult.com/pages/how-to-preserve-the-scent-of-your-perfume
Please don’t hesitate to reach out to cx@thekult.com or contact us via +63 917 650 6010 to provide us with details regarding your concern, so that we can help you out specifically. We would also appreciate it if you could send us photos of the item(s) you purchased for our information.
-THEKULT.COM Team
I received a broken perfume
I received a broken perfume, as in literally broken..basag na basag.
means,it was not properly packed..
i'ved messaged you couple of times.regarding my concerns, w/ pictures and explaination..
sobrang tagal na nga bago dumating..tapos basag pa..may kasama kasing 2 nike deodorant, may dent yung isa..much better sana nakabubble wrap yung perfume ng bukod,well packed..para maiwasan mabasag..
no. reply..😒
yung customer service/ assistant ng ninja van nakailang reply na.kayo, wala..
now..survey lang lang..
11 March 2020
Unprompted review
Reply from THEKULT.COM
Dear Shennybee,
Thank you for providing us with your review. We’re sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. We have already forwarded your concerns to our logistics partner and we are further investigating the root cause. Kindly note that we are looking into this issue and hope to resolve it promptly and accurately.
We would appreciate it if you can send us a photo of the item(s) you’ve received at cx@thekult.com to ease the investigation process. We’re hoping to solve this issue immediately, with your help.
-THEKULT.COM Team
Legit seller
11 March 2020
Unprompted review
Reply from THEKULT.COM
Dear Vanessa Hope,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to your next purchase!
-THEKULT.COM Team
fast delivery!
11 March 2020
Unprompted review
Reply from THEKULT.COM
Dear Dee,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to your next purchase!
-THEKULT.COM Team
I got the wrong item
11 March 2020
Unprompted review
Reply from THEKULT.COM
Dear Christine,
Thank you for providing us with your review. We’re sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. We have already forwarded your concerns to our logistics partner and we are further investigating the root cause. Kindly note that we are looking into this issue and hope to resolve it promptly and accurately.
We would appreciate it if you can send us a photo of the item(s) you’ve received at cx@thekult.com to ease the investigation process. We’re hoping to solve this issue immediately, with your help.
-THEKULT.COM Team
you sold me a fake elizabeth arden…
you sold me a fake elizabeth arden green tea perfume. beware of this online store
11 March 2020
Unprompted review
Reply from THEKULT.COM
Dear Leah,
Please allow us to let you know that we only sell 100% authentic products, that are sourced either directly from the brands or from their authorized distributors in the Philippines. Kindly check the following article on our website, to get a precise understanding of the distinction between varieties of scents: https://www.thekult.com/pages/how-to-preserve-the-scent-of-your-perfume
Please don’t hesitate to reach out to cx@thekult.com or contact us via +63 917 650 6010 to provide us with details regarding your concern, so that we can help you out specifically. We would also appreciate it if you could send us photos of the item(s) you purchased for our information.
-THEKULT.COM Team
The first time I ordered the product
The first time I ordered the product, I was so pleased knowing the product I've got is authentic. So I ordered once more expecting to receive the same product quality, but to my dismay the perfume has this strong alcoholic scent. I still have the product though.
11 March 2020
Unprompted review
Reply from THEKULT.COM
Dear Erica,
Thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to cx@thekult.com or contact us via +63 917 650 6010 with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!
-THEKULT.COM Team
Reply from THEKULT.COM
Dear Pauleen,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to your next purchase!
-THEKULT.COM Team
Reply from THEKULT.COM
Dear Shiela Mae,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to your next purchase!
-THEKULT.COM Team
Its legit
Its legit. Even though the shipment got delayed but its worth the pay and wait. Thumbs up!
11 March 2020
Unprompted review
Reply from THEKULT.COM
Dear Sam,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to your next purchase!
-THEKULT.COM Team
DON’T TRUST THE KULT
I received an old dried up mascara tube and contacted your support. No reply. Awful service, awful products. I will never fall for your trap ever again. Good riddance.
11 March 2020
Unprompted review
Reply from THEKULT.COM
Dear Julienne,
Thank you for leaving us a review. We’re sorry to hear that your experience with our store has not been up to par with your expectations. Kindly note that your feedback is being considered thoroughly to ensure that this doesn’t happen to any other customers in the future. Rest assured, we would like to thank you for making it possible for us to improve on our probable weaknesses.
Please feel free to reach out to cx@thekult.com or contact us via +63 917 650 6010 with any further comments, concerns, or suggestions you wish to share. We would love to make things right this time if you give our store another chance.
-THEKULT.COM Team
Fast delivery and cute packaging
11 March 2020
Unprompted review
Reply from THEKULT.COM
Dear Soph,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to your next purchase!
-THEKULT.COM Team
Had a transaction wherein i ordered a… Coach Perfume
Had a transaction wherein I ordered a perfume and when I checked the item, there are unknown infiltrates floating in the bottle. DISGUSTING. I contacted the team through FB, they actually responded but it was very toxic on my part since I had to FOLLOW UP a NUMBER of times before I get a RESPONSE or an UPDATE. Shipping back the item back to their office was already a hassle. They actually refunded the item in the end, BUT THEY DIDN’T consider REFUNDING THE SHIPPING FEE I spent on returning THE DEFECTIVE/ KNOCK OFF product they SENT ME. Very disappointing.
In short, I spent so much of my time/effort/money just to have it refunded and yet not even getting back the money I spent on returning the knock off item. CLEARLY, it was THEIR FAULT.
11 March 2020
Unprompted review
Reply from THEKULT.COM
Dear Aiza,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to your next purchase!
-THEKULT.COM Team
Authentic products and fast delivery
11 March 2020
Unprompted review
Reply from THEKULT.COM
Dear Kao,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to your next purchase!
-THEKULT.COM Team
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