I cannot praise this store enough. My necklace is exquisite! Exactly as described and it can beautifully packaged and in quick time. There is so much choice here, with unique and contemporary pieces f... See more
Company replied
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Review summary
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The web site was easy to navigate. I emailed the company with questions about the item I wished to purchase. The email was answered the next day with the information I needed. I ordered the Pin... See more
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Ordered a silver monkey necklace for an 18th birthday gift as nod to a favourite toy and recipient was delighted with it! Great quality and gorgeous design. The secure delivery wasn’t cheap but effici... See more
Company replied
Excellent customer service, went to a lot of trouble to make sure that we found exactly the right item of jewellery. Also friendly and informative about the Jewellery Room business and how it ca e in... See more
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Company details
Written by the company
The Jewellery Room is the global home for fine designer jewellery, based in Copenhagen. Founded in 2020 by sisters Pernille and Charlotte, who each bring more than 20 years of experience in the jewellery industry, our mission is to connect customers around the world with carefully selected independent jewellery designers. Every piece in our collection is handpicked by our jewellery experts, chosen for exceptional craftsmanship and timeless design. We work closely with each of our designers to ensure that the jewellery we offer is of the highest quality – pieces made to last a lifetime. With a strong commitment to responsibility, we review each designer against strict criteria to ensure their sourcing and production reflect our values. This means you can wear every piece with pride. We know that buying jewellery is often a meaningful decision, whether it’s a way to celebrate yourself or a loved one. That’s why customer satisfaction is at the heart of everything we do. Our goal is not only to ensure that every purchase feels safe and special, but also to build long-lasting relationships with customers who return to us with confidence. At The Jewellery Room, we are honoured to guide you through your jewellery journey – and we look forward to being part of your story.
Contact info
Møntergade 16, 1116, København K, Denmark
- customercare@thejewelleryroom.com
- thejewelleryroom.com
4.7
Excellent
719 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Beautiful Daisy
Very qick delivery, beautiful jewllery from Georg Jensen.
And a lot of items on there website to dream of.
I will surely visit the again.
Thank you
3 September 2024
Reply from The Jewellery Room
Dear S.M., we are so happy that you love your Georg Jensen jewellery! We look forward to welcoming you back at TheJewelleryRoom.com again soon! :)
Best wishes,
TJR team
Fantastic Team
The Team is fantastic. They always help and find a solution. The ring is of very high quality. I will return again as a happy buyer.
10 May 2024
Reply from The Jewellery Room
Dear Lars, thank you so much for your kind review, please let us know if there is anything else we can help you with :) Have a great evening!
All the best,
The Jewellery Room
Exceptional buying experience
Exceptional buying experience. Superb customer service and support. Seamless international e-commerce platform. Our new favorite resource for fine designer jewelry!
3 September 2024
Reply from The Jewellery Room
Dear Ira, we are so happy to read your sweet review! Thank you so much, we will be very happy to welcome you to TheJewelleryRoom.com again :) All the best from The Jewellery Room team :)
Dancing Celestial duo 18k white gold earrings
I am so happy with the dangly earrings I ordered, they are exquisite.
Any questions I had regarding my order were answered in good time and I was kept informed on the progress of the order.
Tracking of delivery was superb and they arrived earlier than expected.
Beautifully packaged.
Very happy with all aspects of this order and would highly recommend The Jewellery Room *****
4 September 2024
Unprompted review
Reply from The Jewellery Room
Dear Pierina, thank you so much for your kind words, we are thrilled that you love your stunning earrings! :) Please feel free to contact us again with your next jewellery dream!
Best wishes,
Jennifer, TheJewelleryRoom.com
Reply from The Jewellery Room
Dear Maria, thank you so much for your sweet review, we look forward to welcoming you again! Have a wonderful evening :) Best wishes, TheJewelleryRoom.com
Fast and perfect delivering
Fast and perfect delivering. The peace is beautiful as expected.
7 September 2024
Unprompted review
Reply from The Jewellery Room
Dear Anke, thank you for your kind review, we are so happy to hear that you are pleased with your order :) Kind regards, TJR team
Lovely item
Lovely item and great customer services. Would use The Jewellery Room again.
22 August 2024
Thejewelleryroom.com is an incredible…
Thejewelleryroom.com is an incredible site with a beautifully curated selection of unique and high-quality jewelry. The website is easy to navigate, and the stunning photos and detailed descriptions make exploring their collections a pleasure. I love the variety of styles and the thoughtfulness behind each piece. It's clear that they put a lot of effort into offering something special for everyone. Highly recommended for anyone looking for exceptional jewelry!
19 August 2024
The best online shop communication!
Thanks for the very fast and good communication, the delivery was also fast and perfect! The product I was looking for wasn’t available to order online, but in seconds I received answer and login code to my wish product, very good! Thanks again! My daughter is very happy with her new earrings!
21 August 2024
Reply from The Jewellery Room
Thank you - your feedback is highly valued :)
Highly recommend.Stunning bangle at…
Highly recommend.Stunning bangle at great price.Super fast delivery.
25 July 2024
Reply from The Jewellery Room
Thanks a million :) your feedback is really valued. Hope we can be of service another time.
Reply from The Jewellery Room
Thank you for your feedback. We always try our best
Reply from The Jewellery Room
Lovely :) thanks for your feedback
Sweet service
Great customer service, rapid response and a beautiful product, personalised and safely delivered at pace. Some surprise sweets in the box were fun too. I love it, and I now just have to wait to give this to my wife. Thank you.
19 July 2024
Unprompted review
JR is one of the best places to…
JR is one of the best places to purchase jewelry from! Amazing team and very responsive communication
16 July 2024
Reply from The Jewellery Room
Thank you this means the world :)
Fantastic quality and looks great!
16 July 2024
Reply from The Jewellery Room
Thanks a million this means a lot :)
Quick delivery
5 July 2024
Unprompted review
Reply from The Jewellery Room
Doing the best we can always :)
No feedback from the customer service…
No feedback from the customer service to get return label for 1 week. Only respond if I’m sure I don’t want something else…
24 June 2024
Reply from The Jewellery Room
Dear Ann, Thank you for sharing - we are constantly doing what we can to improve. Soo your input is valuable. And I am truly am sad that you have had such a bad experience with us, and that we apparently have made such a bad impression ;( - What I can say is, that we are trying our very best all the time. I wish you all the best from Copenhagen
Item was exactly as described
Item was exactly as described. Very well wrapped and it didn't take long to arrive
4 June 2024
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