I wanted a Charm for a Christmas gift, (I know, it’s only August)🙈 & while looking for it, I came across “The Jewel Hut”. It was a very good buying experience from beginning to end. The site is eas... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Fantastic experience ordering with Jewel Hut. I messed up ordering so needed to ring them direct. What a straight forward easy process. The lady on the line was a delight, nothing was too much both... See more
Company replied
All items were delivered less than 24 hours after I ordered them. Everything was sent in their official branded boxes and official branded gift bags were also provided. The items are all beautiful, as... See more
I have nothing but praise for The Jewel Hut. From start to finish my transaction was pure perfection!!! I ordered my new Seiko watch on 30/6/26. It arrived, as agreed, on 2/7/2026 and I couldn't... See more
Company replied
Company details
Information provided by various external sources
The Jewel Hut is a family business that has been trading online since 2006. We aim to bring you the best designer jewellery and watches for men and women from over 100 top brands such as PANDORA, Thomas Sabo, Olivia Burton, Swarovski and Nomination.
The Jewel Hut
Written by the company
- Bringing a high street quality of service to the internet
- The Jewel Hut is committed to offering stylish jewellery from designer brands at competitive prices. Since our launch in 2006, we've grown into one of the UK's leading online jewellery retailers. Our expert buyers select the most stylish and fashion-forward brands available in the UK, from well-known favourites to industry newcomers. We're authorised stockists for all of our brands, so you can be assured that all our products are authentic and genuine.
Extra services
Interest-free credit and free shipping available
We offer services to improve your online shopping experience, such as free delivery and interest-free credit. You can also personalise some of our jewellery and watches with our engraving service.
Contact info
West Midlands Merchants, Brinton House, Exchange Street, DY10 1BT, Kidderminster, United Kingdom
- 01562 312 225
- sales@thejewelhut.co.uk
- thejewelhut.co.uk
4.6
Excellent
43K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great watch at a discounted price
Great watch at a discounted price, and super fast delivery too, excellent all round !
21 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from The Jewel Hut
We're so pleased to hear that you found our website easy to use and that your delivery was prompt. Thank you for your wonderful feedback!
The Jewel Hut
The pleasant staff
The pleasant staff that I dealt with where helpful and very polite throughout my transaction will use again thank you
21 July 2026
Reply from The Jewel Hut
We're so glad to hear our staff provided you with such a pleasant and helpful experience. We appreciate your kind words and look forward to assisting you again!
The Jewel Hut
Reply from The Jewel Hut
We're so pleased to hear that you are happy with both our products and prices, and that you experienced quick delivery. Thank you for your wonderful feedback!
The Jewel Hut
Reply from The Jewel Hut
We're so pleased you found our service simple and that you received your order so quickly! Thank you for your positive feedback!
The Jewel Hut
Reply from The Jewel Hut
We're so glad to hear that our delivery was fast and our prices were good for you! We appreciate your positive feedback.
The Jewel Hut
Just as described
Just as described , very pleased with the charm and able to have any engraving . Would buy again from Jewel Hut
11 July 2026
Reply from The Jewel Hut
We're so pleased to hear you're happy with your charm and the engraving! We appreciate your kind words and look forward to serving you again.
The Jewel Hut
Great service
Great service, had a great experience with jewel hut. the charm was really great, love it.
25 July 2026
Unprompted review
Reply from The Jewel Hut
We're so happy to hear you had a great experience with us and that you love your charm! We appreciate your kind words.
The Jewel Hut
Fast delivery of cute little charm
20 July 2026
Reply from The Jewel Hut
We're delighted to hear that your charming little item arrived quickly! Thank you for your wonderful feedback.
The Jewel Hut
Great service!
Quick, reliable and professional service. The charm was lovely. Thank you.
20 July 2026
Reply from The Jewel Hut
We're delighted to hear you found our service quick, reliable, and professional, and that you love the charm! Thank you for your positive feedback.
The Jewel Hut
Looks lovely but very pale pink was…
Looks lovely but very pale pink was bought for my daughter in law for her birthday 🎂 she loves it x
9 July 2026
Reply from The Jewel Hut
We're so happy to hear your daughter-in-law loves her gift! We appreciate your lovely feedback.
The Jewel Hut
Quality product My has many Nominations…
Quality product My has many Nominations added to her bracelet
19 July 2026
Reply from The Jewel Hut
We're so happy to hear that our product is of high quality and that your loved one enjoys adding Nominations to her bracelet! We appreciate your kind words.
The Jewel Hut
Wrong item sent
Wrong item sent. Told you would send correct item only to be told a day later that item out of stock
19 July 2026
Good prices delivery very quick updated…
Good prices delivery very quick updated through out
19 July 2026
Reply from The Jewel Hut
We're so pleased to hear you found our prices good and that your delivery was very quick. Thank you for your positive feedback!
The Jewel Hut
Reply from The Jewel Hut
Hi,
Thank you for your review.
We're sorry to hear that you were disappointed with the quality of the necklaces.
We can see that you have since returned the items to us, and we have processed a full refund.
We appreciate your feedback and are sorry that the products did not meet your expectations.
Kind regards,
The Jewel Hut
Customer Services Team
Excellent service
Excellent service, good products and no issue with delivery. Thank you.
18 July 2026
Reply from The Jewel Hut
We are so happy to hear that our service, products, and delivery met your expectations. Thank you for your kind words!
The Jewel Hut
Reply from The Jewel Hut
We're delighted to hear that you are pleased with your purchase and the speed of its delivery. Thank you for your wonderful feedback!
The Jewel Hut
Great experience with purchase
Great experience with purchase, quality product, good communication, fast delivery
9 July 2026
Reply from The Jewel Hut
We're so pleased to hear you had a great experience with your purchase and found our product to be of quality! We truly appreciate your positive feedback regarding our communication and fast delivery.
The Jewel Hut
Always brilliant service and fast…
Always brilliant service and fast delivery. Have made many orders and never had any problems. Fab company 😀
6 July 2026
Reply from The Jewel Hut
We're so happy to hear that you consistently receive brilliant service and fast delivery! It's wonderful to know that you've never had any problems with your many orders. Thank you for your kind words!
The Jewel Hut
Good experience overall
Good speedy delivery, competitive prices. Nomination charm was lovely and recipient loved it.
7 July 2026
Reply from The Jewel Hut
We're delighted to hear that you experienced speedy delivery and found our prices competitive. It's wonderful to know the charm was loved by the recipient!
The Jewel Hut
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