The Infinite Loop Reviews 357

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for being professional, knowledgeable, and friendly, offering excellent service that often exceeds expectations, especially when compared to other providers. People consistently highlight the quick and efficient repair service, with many devices returned in like-new condition, often without data loss and at a reasonable price. The company is frequently recommended for its expertise in Apple repairs, transparent pricing, and proactive communication, keeping customers informed throughout the process. However, some customers experienced issues with communication regarding progress updates, leading to a few calls to check on their device. Additionally, one reviewer noted a slight scratch on their device upon return, which they attributed to the shipping process.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers highlighting the professionalism, efficiency,... See more

Product

Consumers report positive experiences with product repairs, often recommending the service for Apple needs,... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Price

Customers consistently note positive experiences with price, often highlighting that services are offered at... See more

Quality

People report positive experiences with quality, often noting that their Apple products were fixed and fully... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Infinite Loop identified my Mac fault quite quickly and informed me with estimated repair costs within 48 hours. Their charges were fair and would certainly use their services again if needs be. Their... See more

Rated 5 out of 5 stars

Infinite Loop is a professional outfit that even deals with Laptops affected by water damage. I then gave them a call, and they provided a quotation. I sent the Laptop in, and it was ready just over a... See more

Rated 5 out of 5 stars

Needed to send off my daughter's device, Infinite Loop were prepared to collect it for free, diagnose and quote for the repair. I felt the only thing they could have improved initially was their commu... See more

Rated 5 out of 5 stars

I accidentally spilled water on my MacBook Pro. I tried contacting a few different places, but they didn’t even answer the phone. Then I found Infinite Loop — they quickly diagnosed the issue, booke... See more

Company replied


Company details

  1. Computer Repair Service
  2. Computer Service
  3. Used Computer Store

Written by the company

With over 32 years experience repairing and selling Apple devices, you can be assured they are in safe hands with us. Whether you need a new iPhone screen or you are looking to buy a new MacBook, we can help. We pride ourselves in our customer service and attention to detail, we always go the extra mile to ensure our customers are happy. Give us a call today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

357 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent service

Really pleased with the service I received from Infinite Loop after my MacBook died. When they told me I needed a new motherboard I thought the repair would be uneconomical, but the price quoted was very reasonable. The laptop was back with me and working like new within a fortnight, with excellent communication throughout.

11 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service ! Helpful and friendly staff , repair done on time and at a sensible price Very good experience , nothing bad to say , so a warm recommendation

25 November 2024
Unprompted review
Rated 5 out of 5 stars

Amazing!!

Apple told me my macbbok needed a new motherboard after some liquid damage for £600 minimum. They also pointed me to their data retrieval partners for the princely some of £1200 with a 10% discount..oh happy days. Infinite loop step in and fixed my macbook with no need for data retrieval for a fraction of the cost. These guys ROCK! Highly recommended.

30 October 2024
Unprompted review
Rated 5 out of 5 stars

JUST FANTASTIC

Fantastic level of expertise & professionalism. Repair cost and timescales were accurate and clearly communicated- overall I’m very pleased with the service provided!

6 November 2024
Unprompted review
Rated 5 out of 5 stars

New battery and speaker for myMacBook Pro

My MacBook Pro needed a new speaker and a replacement battery. Infinite Loop fitted in this project at a time and date to suit my schedule. They carried out the work promptly and efficiently. I have come to expect this having dealt with them for some years.

4 June 2024
Unprompted review
Rated 5 out of 5 stars

Faulty screen

I had an issue with my screen and Infinite loop diagnosed the fault and worked with me to minimise my down time. Great service and computer good as new.

Andy - AMPA Associates Ltd

14 October 2024
Unprompted review
Rated 5 out of 5 stars

Nothing too complicated for these guys!!

I am really pleased with the service I received. Although the upgrade on my Apple Mac Pro took a bit longer than expected, it wasn’t a problem. They persevered through a challenging upgrade and did a highly professional job. I’m particularly impressed with how they diagnosed and remedied the issue. Now, we plan to have them perform the same upgrade on four other machines. Great work overall!

7 October 2024
Unprompted review
Rated 5 out of 5 stars

Thanks!

Infinite Loop not only know the Apple scene inside out, importantly they really took the time to understand exactly what we needed as a creative studio from our kit upgrade. We were up and running, quicker than ever and the data migration service worked like a dream. 100% Recommend.

10 October 2024
Unprompted review

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