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The India Craft House Reviews 225

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TrustScore 4.5 out of 5

4.4

Craft Store
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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often highlighting the intricate craftsmanship and beautiful designs. Many consumers are very happy with their purchases, noting that items are exactly as advertised and reflect authentic traditions. The delivery service is frequently described as prompt, well-packaged, and efficient, with good tracking data. However, some people were dissatisfied with the delivery times, mentioning that orders took longer than expected or that no estimated time of arrival was provided. A few customers also reported issues with the quality of certain products, describing them as unfinished or not matching the website's depiction. There were also occasional concerns about packaging, such as items being left on doorsteps despite specific delivery instructions.

What people talk about most

Product

Customers had positive experiences with product quality and craftsmanship. Many reviewers praised the high... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality and perfect... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Order

Clients share ambiguous opinions on order experiences. Some customers received miniature instruments with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The purses look very pretty. However, they arrived later than I expected. I think, at the time of purchase, there should be a message which states that these are hand made based on order and delivery... See more

Rated 5 out of 5 stars

Excellent communication throughout. Perfect handmade item. Thank you. DHL ignored my delivery instructions however. I requested it to be put in my secure parcel box as I was away but it was left on... See more

Rated 5 out of 5 stars

Very Happy with our first purchase at ICH. The product was high quality with perfect craftmanship, exactly as displayed. Delivery was prompt and parcel securely packed. Tracking Data was good. Hig... See more

Rated 5 out of 5 stars

Outstanding intricate craftsmanship. The dokra horse lights up the entire living room! Highly recommend India Craft House and look forward to purchasing more items in future.

Company details

  1. Craft Store

Written by the company

A social enterprise. An authentic platform for pure craft. The India Craft House is a digital platform for some of the world’s oldest and most intricate craft forms. We started this social enterprise close to 10 years ago in order to preserve, showcase and share the talent of India’s artisans with the world. We hope to be able to raise the dignity of the Indian artisan in our own way and kindle an interest and support for an unsurpassed legacy of craft that spans millennia and spreads across the length and breadth of the land. It is our effort to curate an undeniably unique selection of traditional art and craft translated into a range of beautiful, contemporary products.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

225 reviews

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Rated 5 out of 5 stars

Expectation vs reality

Difference between the actual product shown and which was delivered to me was kind of different (in terms of product specs) but confirmed with me before delivery. Still the colour contrast were not exactly the same as shown in picture but I love the work they put to make this idol ❤️

28 March 2024

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