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The Impound - Secure Star Citizen Store Reviews 2,084

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TrustScore 5 out of 5

4.9

Video Game Store
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Review summary

Created with AI, based on recent reviews

Looking at 357 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and reliable delivery service, often receiving their purchases within minutes. Many people appreciate the convenience and security of the process, highlighting the ease of use and the clear explanations provided. The products offered are frequently described as excellent, with a wide variety of rare items available. While most customers found the prices to be fair, some reviewers noted that certain items could be a little pricey, though they understood this in cases of high demand. A few other people also felt that the selling experience was poor, citing low offers and a dismissive attitude during negotiations. Additionally, some customers experienced issues with incorrect selections in the CCU chain, leading to unexpected additional costs.

What people talk about most

Delivery service

Customers consistently report positive experiences with delivery service, highlighting its speed and... See more

Product

Clients share positive opinions on product quality and availability. Many reviewers praise the fast delivery,... See more

Service

Users describe positive interactions with service, highlighting its speed, efficiency, and reliability. Many... See more

User experience

People report positive experiences with user experience. Customers consistently describe the process as easy,... See more

Price

Consumers generally find the pricing to be positive, often describing it as great, low, and affordable. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Absolutely outstanding! The Impound delivers an incredible service that truly stands out. The speed is mind-blowing — my last delivery arrived within just 2 minutes! That’s insanely fast... See more

Rated 5 out of 5 stars

I've had a great experience with The Impound - Secure Star Citizen Store. It's my next go-to site when RSI doesn't have the items I'm looking for available. The prices are a little higher but that's o... See more

Rated 5 out of 5 stars

I missed out on ship packages that came with Squadron 42, saw a pretty good deal on an C.O. Nomad Starter Package with LTI, Squadron 42 and the Jackal Paint. I purchased the pack and the Mercury Star... See more

Rated 5 out of 5 stars

Sketched out at first. Saw a few videos with streamers recommending this platform. Purchased my ship and had no issues. Received a message saying I received it pretty quick after. Very happy, will def... See more

Company details

  1. Video Game Store

Written by the company

For a decade, The Impound has been a dependable name among Star Citizen players, where we provide a secure, affordable, and prompt shopping experience for avid gamers. Having served thousands of satisfied customers, we've successfully transacted tens of thousands of Star Citizen items, cementing our reputation as a reliable virtual goods supplier. What makes The Impound unique is our unparalleled array of offerings. Our inventory showcases the biggest selection of Lifetime Insurance (LTI) ships and vehicles, not to mention a plethora of rare Star Citizen packages and items. Whether you're a new player seeking your first spacecraft or a seasoned commander aiming to expand your fleet, you're sure to find the perfect match within our extensive catalogue. Our unique selling proposition lies in our business model - we only sell items owned by The Impound. This not only assures absolute transparency but also provides you with a guarantee that the items you purchase will remain yours indefinitely. This eliminates the risk of any third-party claims, giving you peace of mind with every purchase you make. At The Impound, we believe that enhancing your gaming experience shouldn't cost a fortune. If you're a Star Citizen player aiming to upgrade your fleet with LTI ships and vehicles, look no further. We provide these premium items at competitive prices, ensuring you get the most value for your money. We have established rigorous safety measures to ensure a secure trading environment. Our transaction process is designed with multiple layers of protection, ensuring the confidentiality and safety of your information. The Impound stands as a symbol of trust, affordability, and promptness in the Star Citizen universe. With our wide selection, secure transactions, and reasonable prices, we strive to enhance your gaming experience. So, gear up to explore the cosmos like never before with The Impound - your one-stop-shop for all Star Citizen needs.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 83% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Fast, Safe and Easy

After researching several sites, I decided to go with The Impound. The fact that you are buying direct from them is what guided my choice. And it was the right choice! It was fast easy and they answered all my questions both before and after purchase. Will be buying from them again. Order #98365.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Quick and effectively priced service

Bought a Paladin and paints for it, received it very quickly and with no hassle. Also received some mystery flairs as part of the loyalty rewards, which was a nice bonus.

Great service, great product, great prices!

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Very smooth and friendly

Very smooth and friendly. Once i had to wait a bit longer for the item to arrive, i contacted support in regards of this and got an answer right away. 10/10 would recommend!

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy, fast and safe

Easy to find what you want, delivery has always been fast and I never had any problems with the items bought. Claiming worked perfectly.
Always a pleasure to find a nice deal on a ship and the CCU tool is superb!

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Safe, secure, simple

Buying from The Impound always feels safe and secure, as well as the company making the process fast and easy. There are so many ways to buy Star Citizen stuff that feel dodgy but, in my experience, The Impound isn't one of them.

31 December 2025
Unprompted review

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