The Imperial Group Reviews 711

Not usually one to leave reviews but The Imperial Group genuinely deserves one. I'd been stuck with brokers who were giving me shocking rates for longer than I'd like to admit then these guys got in touch and showed me what I'd been missing. Honest from the start, no messing about. The quotes they came back with were miles better than anything I'd been offered before.

Earl was very helpful

amazing customer service!! very satisfied

Brilliant customer service from Louis Stobo! Was super helpful and walked me through the whole process resulting in a great deal for my business! Highly recommend.

Just had Stan Chapman from the Imperial Group call our office. He was very vague with my colleague on the front desk and when asked whether this was a sales call, he said no that it was not. He implied that our MD knew about the reason for the call and that we were renewing an existing service.

Once transferred through it transpired that yes it was a sales call. Our colleague got in a lot of trouble as they are instructed not to trouble the MD with sales calls.

I would be extremely careful about working with this company as they are more than willing to use underhanded methods to get through to decision makers.

Also, their Trustpilot reviews look extremely suspicious. They are all unprompted reviews and come in waves.

UPDATE 19/03/2026: Notice how three completely unprompted 5 star reviews appeared within 7 hours of this 1 star review. Sketchy AF

Kyle was brilliant great help appreciate it thanks

cold calling harassment. blocked and they call back on different numbers - they lie to our staff to try to get through to the MD. avoid

Great experience with kyle, saved us a good amount of money, very helpful and knowledgeable , would 100% recommend

Used Kyle fantastic experience with him and great help throughout

I cannot fault these guys. A hassle free service from start to finish. Taking care of all the dealings with suppliers and pricing saved me hours if not days and to top it all saved me a lot of money! Great friendly service and I will definitely be recommending to everyone! Thank you so much

great company to work with, it took around 20 minutes of my time and i was able to save £800 per year from my gas bill. they were also very pleasant to deal with, very pleased😁

Can’t fault the imperial group at all. I used Kyle, he was very knowledgable and had my change of tenancy sorted in about 15 mins. Highly recommend *****

Had a really great experience, spoke to Maxwell Judge and he was really helpful and got me a good deal on my energy. No pushy sales just polite and made the deal make sense. Would use again!

This company has saved my business a lot of money since they started helping me with my energy supply and also saved me so much time by dealing with all the hassle for me. Would highly recommend using them as well.

I’ll definitely be coming back every year. The customer service was absolutely amazing. Saving money these days can be tough, but they managed to find me the best deal possible. I didn’t have to deal with the suppliers at all, they handled everything for me, completely stress-free.

They saved me thousands of pounds. Thank you!

Excellent service from start to finish. Leanne went above and beyond to get me the best cost deal! The admin team were fantastic and answered all my questions very promptly! Will certainly be using Imperial again! Thank you!!

11/10 would recommend, such an easy and simple switch, saved so much time and money. 👏🎉

My experience with the imperial group was very positive with a lot of communication and a lot of money saved they were very kind and reassuring thank you very much to Brandon England for helping me get such a good deal

AVOID!!!!!!!!!!!Do not believe anything they say. They do not take no for an answer and kept calling and calling, After telling them I was in contract for another year with our current supplier for electric and gas, they still persisted and I agreed a new contract for when it ends, they make you feel under pressure to sign an agreement there and then over the phone and when It doesn't go through because we are still in contract which I told them several times, they then demand payment for thousands of pounds for business they have lost... that they didn't have in the first place!! AVOID AT ALL COSTS otherwise you may end up paying for nothing!!! this is how they make their money... HUGE SCAM!!!!

Spoke to Katie white , amazing work values , very professional and polite, would definitely recommend a promotion and salary review, as I work in management industry she comes across as an asset to the team