Theiconic Reviews 

Absolute shambles of an experience. Ordered three items, only one sent promptly, the other two were delayed more than a week. When they were sent, they then went missing for 3 weeks, despite multiple chases, and tracking was not working to NZ from the outset.

Returned first item because sizing was off, first attempt to return ended up with the item redelivered back to me. Second attempt was successfully marked as delivered but still waiting 3 weeks and no sign of a refund.

Have ended up sending back the other two items from the order once they finally arrived, but no idea when I will see a refund for those but next step is probably a credit card charge-back.

Sold me items to later tell me they were out of stock. When reordered they posted items, to then say these failed to be delivered and returned them to their warehouse. Had to re do the same order three times. When called to ask for help on what was happening, they weren’t helpful. Made it my problem. Didn’t apologize.

There are issues with refunds.
I have 2 orders that have been returned and they unnecessarily hold onto your money. One has been more than 15 business days, with assurance from The Iconic that the refund will be processed soon. It’s just not good enough.

I ordered a pair of motorcycle boots at 8pm yesterday (only $35!!!) and they arrive at 8:30am today and I was sceptical about the quality of such cheap shoes but decided to give it a try and they’re great.

Great company to deal with. Fast shipping. Would happily order again and recommend.

The Iconic AU's customer service is top-notch, always responsive and helpful. My orders consistently arrive on time and in perfect condition. They have a great selection of brands, making it easy to find what I need. The Iconic AU is my go-to for online shopping!

DO NOT BUY A WATCHWish I could give 0 stars.
Paid for the men’s elite watch off the website, got told via email as I enquired about authentication, I got told it would come with an authentic certificate. What arrived was nothing off the website, didn’t get told anything for 5 days and only to be told it is authentic and the watch doesn’t have the “Hugo boss logo anymore” despite it being a different colour, different silver, different number in it and the surrounding square of it. Not to mention it had a “Japan china bracelet” attached to it. No authentic certificate.
No apologies, no explanation just got told I’m welcome to Return it and mind you they make you print the labels yourself so you are out of pocket, not many people own a printer these days.
Mind you as well I provided them all proof of photos with what was on the website to what I received.
HORRIBLE CUSTOMER SERVICE.
DO NOT BUY A WATCH FROM THEM. not worth it, mind you they charge $500-$700 for some of their Hugo boss watches for a fake cheap china Japan bracelet.

Bloody amazing! Genuine Versace sunnies at a discounted price and delivered lightning fast. Could not have been smoother.

Most trustworthy place to shop online. I’ve been ordering here for over 10 years. Most of the time the package arrives within 1-2 days. Always have great sales, and they make returns seamless (without hidden costs too!). Very happy with my experience.

I placed an order in mid april and it’s coming to the end of may and i haven’t even received an email or anything to say what’s happening. it was meant to be a birthday present but not anymore. 4 emails and a month later has gotten me no where and i’m honestly fuming and i’ve never felt to ignored by a business

Ordered 2 track suits ages ago and not received, emailed them with no reply , angry is an understatement

The Iconic website got decent variety of fashion ranges for you to select; however, if you changed your mind or dislike what you bought, and requested a return, there’s no full refunds (shipping costs non refundable)…this is a big turn down for me so even though you returned the dissatisfied item back to them, they still earn part of your money…it’s a win win for their businesses but NOT for the consumers.

I found The Iconic website to be user-friendly and the selection of products was decent. However, I encountered some issues with delivery times and customer service responsiveness, which could be improved.

I paid for express shipping expecting my package to arrive promptly in time for my trip. However, I was disappointed when the delivery did not arrive on time as promised. Despite paying for expedited shipping, the package was delayed, and I did not receive the service I paid for.

Further, despite the inconvenience and failure to meet the promised delivery date, they won't issue any refund or compensation for the delayed shipping. This lack of accountability and failure to provide the service as advertised is unacceptable. It's a rip off.

Overall, I am dissatisfied with my experience and would not recommend their express shipping service to others.

minus 1 star to be truthful. Item ordered over 1 month ago has still not been delivered by The Iconic's preferred couriers. Couriers Please drivers lie constantly about their whereabouts, say no-one is home when there is, leave no note in box and fail to deliver on a re-delivery request. How many re-deliveries do I have to request to receive my order?

By Australian standards, they have a decent range - and they offer four hour and same day delivery options which is a big plus compared to competitors. Where they go wrong is with the consistency of the delivery - more often than not it's fine - but occasionally the delivery will be come late or not until the next day and without prior warning. I think need to proactively contact them to figure out what's going on and to request a refund for the fee I paid for express delivery

Very poor quality jacket arrived today would not bother to order again

Made an order and got sent something I didn’t even order instead. Contacted them and was told to return the items and I will be given a store credit. Emailed again to say why can’t they just send me what I ordered instead of a store credit. Still waiting to be sent what I ordered after I returned what was wrongly sent. Will never order anything from here ever again! * update * they never sent what I had ordered and just refunded me instead, even though what I brought is still available in the website. Probably the worst website I have ever purchased something on, customer service is appalling!!

Rubbish return policy if something is bought as a gift. There is no way of returning something without the account owner having to get involved. I don’t want to do this.

The Iconic’s return policy is unreasonable and I won’t be shopping with them any longer. I purchased my partner a jacket for his birthday. I was slowly purchasing him gifts over the last couple of months to make it more affordable. I gave him his jacket and he needed the size up. It’s then I discover I’ve missed the Iconic’s 30 day return window by three days. The item is no good to my partner and I can’t exchange or refund after 33 days? How is 30 days a reasonable period of time? Shouldn’t they be willing to exchange based on the circumstance? I won’t be spending my money with a company who is happy to take my money but not happy to offer any reasonable after sales service after an arbitrary period of time and isn’t prepared to take any circumstances into account. Other companies can and do do better by their customers.