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At Itty Bitty Scrunchy Shop, we offer premium handmade scrunchies, elegant bejewelled hairbows, and stylish hairclaws designed to elevate your look. Our pieces are crafted with precision, quality, and a touch of luxury — perfect for daily wear or special occasions. We aim to deliver beauty, durability, and a delightful shopping experience.
3.4
2 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Loved these hair accessories! The quality is very good and they feel premium ✨”
• “Really happy with my purchase. Great quality and perfect finishing. Recommend ittybitty scrunchies shop Thanks
The item has not been delivered!!!You guys are sending through shiprocket via Amazon.
Every day it shows delivering today,the delivery agent doesn’t even tries to deliver but says delivery attempted,when I answer the call from the delivery person there is no response.Worst experience ever,wouldn’t suggest this page to anyone because customer is not your priority clearly.Ive spoke. To you twice which was of no use.Very Shameful service.
Reply from IttyBitty Scrunchie Shop
Dear Saraga Reddy,
We’re truly sorry for the inconvenience and frustration caused due to the delivery delay. This is not the experience we want for any customer. Although the delivery was handled by our courier partner, we fully acknowledge the impact this had on you and sincerely apologise.
We want to assure you — and anyone reading this — that we did take immediate action by escalating this matter multiple times with the courier partner and personally following up on your delivery. Unfortunately, despite repeated assurances from their end, the delivery did not happen as committed, which is unacceptable.
We are a small business, and every customer genuinely matters to us. We never ignore concerns, and it deeply disappoints us when a customer feels unheard despite our efforts.
We have reached out to you privately to resolve this matter at the earliest and are committed to offering a fair resolution. Your feedback has been noted seriously, and we are already reviewing our courier partnerships to avoid such situations in the future.
Once again, we sincerely apologise for this experience and thank you for bringing this to our attention.
IttyBitty scrunchie shop
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