Just ordered 2 cigars And a cigar cutter both came next day with tracked 24, and they package it in bubble wrap to protect them from damage. Very happy with my purchase will be ordering again from her... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Quick delivery and well packaged . They are great on cigars but not had good experience with a lighter had to take to a local shop for repair 10 days after purchase
Company replied
It was easy to order from a great selection of cigars. The order arrived faster than expected and in perfect condition. Looking forward to a good smoke. Its my thirst time and I will order again
Company replied
Packaging was great’ delivered on time good first order very happy for the outcome
Company replied
Company details
- Cigar Shop
- also in
- Tobacco Shop
Written by the company
We are an online tobacconist shop stocking a large range of cigars and accessories. We sell New World Cigars from Nicaragua, Honduras, Dominican R., Mexico, and Cuban cigars, as well. The best prices for UK cigars you will find on our London cigar shop!
Contact info
Ithaca House, 27 Romford Road, E15 4LJ, London, United Kingdom
- 07827 133 622
- Contact@thehouseofcigars.co.uk
- thehouseofcigars.co.uk
4.7
Excellent
133 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great selection, arrived faster and in perfect condition
It was easy to order from a great selection of cigars. The order arrived faster than expected and in perfect condition. Looking forward to a good smoke. Its my thirst time and I will order again
5 May 2026
Reply from The House of Cigars
Hi Jan,
Thank you for the lovely review. We're glad to hear that you had a good experience with us.
Appreciate your support and feedback, and hope you enjoy the cigars!
Best Regards,
The House of Cigar Team
Reply from The House of Cigars
Hi Tom,
Thank you so much for your kind words. We’re so glad to hear you had a good experience with us.
Really appreciate your support!
Best Regards,
The House of Cigar Team
Good choice of cigars
Good choice of cigars and when ordered they arrived quickly and well packaged so no damage . Thanks
7 April 2026
Reply from The House of Cigars
Hi Christine,
Thank you for your lovely review. We’re so pleased to hear you were happy with our service.
Really appreciate the support, and hope you enjoy your cigars!
Best Regards,
The House of Cigars Team
Helpful to a newbie
Easy to navigate website, good comms, speedy dispatch. All positive!
2 April 2026
Reply from The House of Cigars
Hi Mark,
Thank you for the lovely review. We're glad to hear you found the website easy to use and that everything went smoothly from communication through to dispatch.
Really appreciate your support and your feedback!
Best Regards,
The House of Cigars Team
Reply from The House of Cigars
Hi Wayne,
Thanks so much for the lovely review. We are really glad to hear you had a good experience.
Really appreciate the support!
Best Regards,
The House of Cigars Team
Reply from The House of Cigars
Hi Kirk,
Thank you for your kind review. We’re so pleased to hear you enjoyed the cigars and were happy with our service. We really appreciate your support!
Best Regards,
The House of Cigar Team
Great customer service
Quick response to my requests, great customer service. Happy to deal with..
2 September 2025
Reply from The House of Cigars
Hi Rob,
Thank you so much for your kind words. We’re so pleased you were happy with our service.
We really appreciate your support and are very happy to have been able to help!
Best Regards,
The House of Cigars Team
Excellent on line seller.
Great selection of cigars easy to order and very swift delivery also excellent value.
31 March 2026
Reply from The House of Cigars
Hi Geoffrey.
Thank you very much for your lovely review. We’re delighted to hear you found our website easy to use and that you were pleased with our range, pricing, and delivery service.
We really appreciate your support and hope to be of service again soon.
Best Regards,
The House of Cigars Team
Reply from The House of Cigars
Hi Brian,
Thank you indeed for your feedback. It's nice to hear that we do a good job around here. If you have any suggestions, please let us know.
Best Regards,
Placing the order was straightforward
Placing the order was straightforward, but choosing the right cigar as a gift for my older brother’s birthday wasn’t easy—there’s a great variety of styles, sizes, and strengths. In the end, I think he’ll be pleased with my choice.
6 March 2026
Unprompted review
Reply from The House of Cigars
Hi Elizabeth! Thank you for this marvellous review. We’re so happy to hear you’ve had a nice experience with us. I hope that your brother will enjoy the cigar.
I'd recommend using this place
I've used this company online and also visited the shop and can't fault either experience. Cigars arrived in good time and as ordered from my online order, then wwas helped when I went in the shop too.
Just be aware it doesn't have a shop front really, it's upstairs from another place, you have to call up.
23 March 2026
Unprompted review
Reply from The House of Cigars
Hi Mark! Thank you for the great review. We’re so glad to hear you’ve had a nice experience with us, and that everything arrived as expected.
We also really appreciate you pointing out how to find us, as we know the showroom can be a little tricky to spot on a first visit.
Thanks again for your support, and we really do appreciate it and look forward to seeing you again.
Reply from The House of Cigars
Hi Dean,
Thank you so much for your kind feedback. We really appreciate you taking the time to share it — it means a lot to our team.
We’re glad you had a good experience with our services, and we look forward to helping you again.
The House of Cigars Team
I have become a House of Cigars admirer…
I have become a House of Cigars admirer . I have shopped with them several times now and have never been disappointed.
Thank you for your excellent service.
4 March 2026
Reply from The House of Cigars
Thank you very much for your kind feedback, David. Our team truly appreciates your comments and is happy to know you had a positive experience with us. We always try to provide the highest level of service and never disappoint our customers. Should you have any suggestions on how we can improve further, we would be very pleased to hear from you.
Reply from The House of Cigars
Thank you for your feedback. It means a lot to us when the customers are happy with our services.
My order was delivered next day and in…
My order was delivered next day and in good condition and the cigarillos were a good smoke will be ordering more
27 February 2026
Reply from The House of Cigars
Hi Grant,
Thank you for your nice feedback. We are very happy to hear that we are doing a good job.
Best Regards,
The House of Cigars Team
Reply from The House of Cigars
Thank you for your feedback. It's nice to hear that we do a good job around here.
Easy use of website
Easy use of website, Delivered by P.O. promptly next day and in good condition.
4 February 2026
Reply from The House of Cigars
Thank you indeed. It means a lot to us to hear that.
A great selection of fantastic cigars…
A great selection of fantastic cigars and a quick service when ordering online
2 February 2026
Reply from The House of Cigars
Thank you indeed. It means a lot to us your feedback.
very good service
very good, solid prices that allow a pick and mix style for some things that are normally not mixable. great brands, great prices.
2 February 2026
Reply from The House of Cigars
Thank you indeed for your feedback. It means a lot to us when customers are happy with our prices and services.
House Of Cigars Review
Just ordered 2 cigars And a cigar cutter both came next day with tracked 24, and they package it in bubble wrap to protect them from damage. Very happy with my purchase will be ordering again from here soon.
31 January 2026
Unprompted review
Reply from The House of Cigars
Thank you for your feedback. It is nice to hear that we do a good job around here. If yoy have any suggestions or need any help, please let us know!
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