Fast and easy. Me Shabir was fantastic and welcoming and very helpful. He was patient and explained the necessary processes clearly as well as provided reassurance for the service to meet the fit to f... See more
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Easy to book and was attended to promptly. Received our results just over 24 hours. Location was convenient for us as the centre was in walking distance. Only criticism is the office facilities could... See more
We had a Fit to Fly PCR test at Health Pharmacy, Rayners Lane. The whole experience from booking the PCR test online to receiving the certificate of the negative test was excellent. My husband and... See more
Thank you very much for your care pre operations. So many calls so many questions to make sure everything is going on right directions. Wonderful thanks for their dedicated service.
Company replied
Company details
Written by the company
Health Check strives to be a world-class health care provider with its array of services. With up-to-date Covid-19 testing infrastructure, we are all braced up to play our part in fighting the pandemic. The Health Check was launched as part of a drive to reduce the huge costs of Covid-19 testing and to provide a fair price with polite and professional staff for patients and customers who may be suffering from Covid-19. We are also one of the few companies that have an active chat and telephone portal where customers can contact a human as opposed to an answering machine. We also deploy special testing strategies for very young and young children or adults and kids with special needs who may not be able to endure a long swab going into their nose and throats. All our staff are Enhanced DBS (Police) checked and are also trained in vaccination and calming methods to help even the most distraught patient take the test with relative ease. Testing rooms are private and special Covid-19 filtration and eliminating devices fitted. To ensure the further safety of customers and patients all staff are regularly checked for Covid-19 too. Test with confidence at: www.thehealthcheck.co.uk
Contact info
Rayners Lane, Harrow, Pinner, HA5 5DY, 392394, London, United Kingdom
- 0808 202 7200
- info@thehealthcheck.co.uk
- thehealthcheck.co.uk
4.7
Excellent
140 reviews
No recent history of asking for reviews
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AVOID - NOT TO BE TRUSTED
AVOID - NOT TO BE TRUSTED: Health Check mis-sell lateral flow testing as PCR testing and their sampling technique is so poor that a known positive person tests negative. I paid £40 for a PCR test at Health Check in Rayners Lane after eleven days of positive lateral flow tests at home. (NHS guidelines state I would no longer be infectious after ten days, but I wanted a PCR test to confirm the presence of Covid, to enable me obtain a Covid recovery certificate in the future, if required for travel, e.g. to USA/Canada). The Health Check tester swabbed both my nostrils very briefly around the entrance, rather than rotating for the swab several seconds higher up the nose. They then very briefly dipped the swab in a plastic tube of solution, making no effort to transfer material from the swab to the solution, then discarded the swab. I did not see where they put the sample next, but both the swab and the plastic tube of solution looked identical to those used in my home lateral flow tests, and different to the swab and test tube type I have previously seen used for PCR testing. I later received an email from The Health Check saying that my so-called "PCR" test was negative. Not surprising given the poor attempt to obtain a suitable sample. I went home and did another lateral flow test, which was positive. I then bought a PCR test from Boots, which involved taking a nasal sample at home and sending it to their lab for analysis. The Boots PCR test was also positive. I live alone, so it is very unlikely that all of my home tests were contaminated by Covid from anyone else. If you need a Covid test to protect your loved ones or fellow travellers, don’t rely on HealthCheck.
12 November 2022
Unprompted review
Reply from The Health Check
Dear EA, We take all tests very seriously and we also appreciate feedback both positive and negative that help us. In your case, it is apparent you came to our clinic knowing you may be positive. This is against our terms and conditions as this can put both staff and other customers at risk. Whilst your intension was to seek a recovery certificate, this would never have been the case as you knew before taking the test that you were positive, hence the reason you went home as you say and did another test. It would have saved time. money and effort if you had done that test before coming. Unlike other test providers we refund or issue coupons to customers who are unable to take the test e.g (flight delayed, positive before coming).
All tests have a small percentage that come back as either what is known as a 'false negative' or a 'false positive'. This is just the nature of the test. In your case a false negative which is much more likely than a false positive has occurred. There is never a single reason behind this.
We however have taken steps to investigate and take necessary actions and measures that the swabbing methods are done properly and SOPs followed.
We therefore thank you and wish you a fast recovery.
5 star experience
Flawless experience from booking till certificate issuance
18 May 2022
Unprompted review
Covid 19 pcr test
The center was easy to locate. The test was quick . People were cooperating and helpful.
17 May 2022
Unprompted review
Fast and easy
Fast and easy. Me Shabir was fantastic and welcoming and very helpful. He was patient and explained the necessary processes clearly as well as provided reassurance for the service to meet the fit to fly requirements. He gave us his contact details and allowed to us to feel comfortable that we will receive the results by the end of the day and was diligent to in taking the sample to ensure there was no error in the results.
15 May 2022
Very happy with the service
Very happy with the service - quick and efficient. Will definitely use again.
13 May 2022
The staff is awesome
11 May 2022
Good timely and professional received…
9 May 2022
Very quick and efficient service.
Very quick and efficient service.
Very happy with the service. Would highly recommend.
Rajni Patel
3 May 2022
Unprompted review
Simple efficient service provided
Simple efficient service provided. I could book an Antigen test within an hour and get the results within 30 minutes. Email report is handy.
14 April 2022
Great service very efficient and easy
9 April 2022
Very helpful staff and prompt results
9 April 2022
Friendly staff
Friendly staff, and excellent reliable service! Have used this service a few times and it never fails!
7 April 2022
Fast, professional, efficient and economic
6 April 2022
Unprompted review
Excellent service
5 April 2022
Unprompted review
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