GreenThumb Reviews 

255
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, most reviewers were unhappy with their experience overall. Many consumers feel the quality of service has sharply declined since the switch to central management, with some noting the corporate structure has led to failures. The prevalent experience points to significant issues with customer service and being unable to reach staff via phone or email. However, some people also felt that individual operatives provide excellent and knowledgeable lawn care. Specific positive mentions praise agents for their politeness, helpfulness, and efficient work on the turf. Conversely, a small portion of people felt treatment resulted in brown patches or lawns needing more work, and some warned about being overcharged.

What people talk about most

Service

Customers had ambiguous experiences with service, reflecting a wide range of opinions. While many reviewers... See more

Staff

Reviewers mention ambiguous feedback about staff, highlighting a stark contrast between local field... See more

Customer service

People report negative experiences with customer service, citing appalling communication and a disaster of a... See more

Customer communications

Customers consistently note negative experiences with contact, highlighting that emails are ignored and... See more

Price

Consumers find price to be negative, consistently expressing frustration over steeply rising costs and fees... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Greenthumb have finally agreed to waive all charges after 6 days of communications to and fro. I am grateful for their final gracious message.

Rated 1 out of 5 stars

Since takeover by a Swedish company Greenthumb UK have stopped all communications with UK customers. I have made several phone calls and it ends up in a loop of a number of options and you end up onl... See more

Rated 1 out of 5 stars

We have been with Greenthumb over twelve years in total and up to 2024 we would have given five stars. Early this year our local franchisee retired and head office took over. We have absolutely no... See more

Rated 1 out of 5 stars

GreenThumb Bangor Northern Ireland is rubbish. An operative turned up this morning, unrequested, to treat my lawn! My gardener treated my lawns last week and is worried GreenThumb have caused damage.... See more


2.3

Poor

TrustScore 2.5 out of 5

255 reviews

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No history of asking for reviews

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2.3

All reviews

(255)

66 reviews in the last 12 months

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Rated 2 out of 5 stars

The product is great the person who has…

The product is great the person who has the franchise in my area is really rubbish , never answers emails, doesn’t come when he says he is going to come, but is very fast to collect and push for payment after his poor service - who is put there with a similar product?

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Since Glyn at Greenthumb has been…

Since Glyn at Greenthumb has been treating our lawns (front & back) we have seen a vast improvement, no weeds/moss etc and in the summer the grass looks a very healthy green.
Glyn is also very knowledgeable and advises us on what setting to cut the grass on etc.
All in all we are very happy with the service we receive from Greenthumb and would highly recommend.

28 January 2025
Unprompted review
Rated 1 out of 5 stars

I have been a customer of Greenthumb…

I have been a customer of Greenthumb for many years and generally been happy. However, prices have gone up ridiculously. Furthermore, they offered a clean/weed service and only completed half of it before aborting it due to my complaint. The Operative admitted there had been many complaints about this service and they were no longer going to advertise it (I'm not surprised).

I have had to send emails back and forth for numerous issues, no shows for treatment (when I've waited in, cancelled appointments) so I have made the decision to cancel my contract. Lo and behold, they are now asking for payment of a service (only half completed) from 7 months ago!

After my complaint, they arranged to come out and inspect and have a discussion with me, however they came when I was at work and had no access to the rear garden, so simply peered over my privet hedge from my neighbours garden and deemed this acceptable to investigate my complaint! Quite incredulous!! No further outcome or correspendence was sent until now, demanding payment for it! It is absolutely downright unprofessional. Even their Operatives don't speak highly of them and they are their employees!

13 January 2025
Unprompted review
Rated 1 out of 5 stars

A very poor service from greenthumb

A very poor service from greenthumb and even when cancelling appointments due to weather they still show up, do nothing and demand money.

They have been treating my lawn for a year and have missed treatments by months. No actual improvement to the lawn and in some cases seems to be worse.

The treatment plan they prescribed is nothing more than the pellets I can buy in any shop for a fraction of the price.

18 December 2024
Unprompted review
Rated 5 out of 5 stars

What a friendly and very helpful GT team member:

What a friendly and very helpful young man who visited us today to carry out our winter Green Thumb treatment program to keep the moss growth down during the winter months, it was enjoyable to get an understanding of the treatment applied today: thank you:
Jonathan Smith.

11 December 2024
Unprompted review
Rated 5 out of 5 stars

Grass maintenance

An excellent service well explained and carried out done by Cally who lives in Perth but covers Forfar area Excellent communication and really lovely happy young lady 10/10 an absolute asset to Greenthumb and no hesitation recommending to anyone many thanks Cally xx

7 November 2024
Unprompted review
Rated 4 out of 5 stars

A good team that arrived on time

A good team of two that arrived on time. They appeared to be knowledgable and able as well as friendly and polite. My only complaint would be that the cost was more than I expected which I imagine was down to the salesman who should maybe have returned to complete my order and clarify what would be included.

29 October 2024
Unprompted review
Rated 1 out of 5 stars

My lawn has been destroyed.

Green thumb lawn care have destroyed my lawn. Their contract is for four applications. After their fourth application my lawn is ruined and they are demanding an exorbitant amount of money to repair it citing an issue which their operatives have examined and informed me is non existent. Good way to extract money without taking the responsibility for the damage caused by them. Beware of this service!

24 October 2024
Unprompted review
Rated 5 out of 5 stars

Kyle

Kyle, from the Shropshire branch, has been our regular agent for a while. He’s always very clear about the treatments on each visit. He has a very friendly manner and works very efficiently. He always reminds me to keep our dog off the grass for three hours - very caring.

23 October 2024
Unprompted review
Rated 5 out of 5 stars

A positive experience

Had visit today from Kyle based at Market Drayton. Very polite and informative about what the days treatment involved and after care pointers.
I find the company very easy to deal with and would recommend them

23 October 2024
Unprompted review
Rated 5 out of 5 stars

The technician Mike is knowledgeable

The technician Mike is knowledgeable, does great work , offers good advice and is a great ambassador for the Pert £Fife based Green Thumb.
Dealing with the company is good and they are responsive to change requirements.
They are getting expensive but with a highly skilled technician such as Mike it is worth it . The results have been good despite a difficult growing year,

23 October 2024
Unprompted review
Rated 4 out of 5 stars

Good grass.

The regular treatment applied to our lawns has produced year long, good green, weed free grass. The work carried out by Tony has been effective and professionally done, using environmentally kind materials.

21 October 2024
Unprompted review
Rated 5 out of 5 stars

Lawn Care

Excellent Service. Treatment was carried out on due date. Lawn care advice given. Treatment and aftercare requirements explained.
Kyle was very knowledgeable and helpful. Thank you.

18 October 2024
Unprompted review

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