The Gray House Lettings & Property Management Reviews 

4
TrustScore 4 out of 5

3.9

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Company details

  1. Real Estate Rental Agency

Information provided by various external sources

The Gray House is independently owned and run by Michelle Barber who has in excess of 15 years experience across both the residential and commercial property sectors.   Whether you are a seasoned or first time landlord, a new tenant or experienced with rental, you always need an agent that gives confidence in their reliability, trust in their experience and reassurance that you and your property will be taken care of to the highest standards.   Michelle is a member of the Associated of Residential Letting Agents (ARLA) giving both landlords and tenants confidence in a Propertymark Protected and Regulated Agent. Members have voluntarily chosen to become regulated highlighting their commitment to higher standards in the letting and property management industry.


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3.9

Great

TrustScore 4 out of 5

4 reviews

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3.9

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(4)

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Rated 5 out of 5 stars

Best landlords I've had

My partner and I have just moved out. The team at The Gray House have been fab the whole way through our tenancy and were massively accommodating during the final month.

We were in the process of purchasing a property and with delays and moving completion dates needing to extend our tenancy, the team were very helpful letting us stay longer than originally planned.

Issues were resolved in a timely manner, and always communicated around maintenance, viewings etc.

After 7 years in rental properties, I can confidently say they are the best landlords I've had the pleasure of dealing with.

7 April 2025
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with Keith…

I had a fantastic experience with Keith and Michelle from the Gray House lettings. Their team was professional, responsive, and extremely helpful throughout the entire rental process. They made everything seamless and stress-free, from viewing properties to signing the lease. Highly recommend for anyone looking for a reliable and efficient letting agent!

17 May 2024
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Me and my partner were given a section 21 eviction notice after living there for many many years, and Gray House were solely responsible and created this mess. We prided ourselves on being perfect tenants.
My experience of them was greedy, sneaky liars...
They mentioned the property was to be redeveloped, but after seeing the property relisted online many months later it was simply just redecorated. I would not recommend this letting agency at all.
Liars, and cheats... On top of this, the property had a mouse infestation during our stay, and the letting agency refused to do anything about it.
Awful....

1 May 2023
Unprompted review
Rated 5 out of 5 stars

Recently rented an investment property…

Recently rented an investment property through The Gray House and their service and professionalism was second to none. Michelle was able to achieve a let on first viewing, above the asking rent and to a fantastic tenant. Michelle provides a personal yet professional service, kept me informed of each step of the process and took care of everything from the viewing to referencing, the inventory and oversaw the move in process. Would not hesitate to recommend Michelle at The Gray House for your letting & property management requirements.

20 August 2020
Unprompted review

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