The loyalty programme on this online casino is actually a proper motivator for me. As you work your way through the levels you get genuine perks like bigger reload bonuses and faster cashouts that rea... See more

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Looked twice, After one casino refresh: changing device with Trustly dropped the filters and saved stake. Transaction log clashed with the profile page on ticket #73626
The cashback at this online casino is a proper lifesaver, even when your luck has totally deserted you. You still get a decent chunk of your losses back which really helps keep things from going compl... See more
I only used a small amount, yet the whole experience felt more stressful than enjoyable. The account area didn't provide any useful context.
Company details
Written by the company
🏆 Oplev de bedste onlinekasinoer i Danmark med moderne spil, klare regler, sikre funktioner og attraktive tilbud. 🎁
Contact info
Copenhagen, Denmark
- slotsgem@thegoodmoments.fun
- thegoodmoments.fun
You should know
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They ask for verification only when you…
They ask for verification only when you try to leave.
Small deposit check
Small deposit check: second login from my account page lost my saved slot and bonus status. KYC status changed after one refresh while lunch went cold.
Pending since Monday.
Legacy of Dead kept freezing on a…
Legacy of Dead kept freezing on a knackered Pixel whenever the feature triggered.
The issue was not about losing money
The issue was not about losing money. It was that the daily cashout limit was tiny, which made the process feel unreliable.
I only used a small amount
I only used a small amount, yet the whole experience felt more stressful than enjoyable. The account area didn't provide any useful context.
KYC passed on #2849 but the money still…
KYC passed on #2849 but the money still didn't move.
zero lag on the live tables
zero lag on the live tables, stream held steady the whole session.
Halfway through the session
Halfway through the session, Emma from message centre answered the wrong question. I checked again later and the page still showed the same thing.
RNG detils were missing.
No clear licence infomation
Slot round #17654
Slot round #17654: casino search with case #87709 showed the slot but the slot button never activated. Email update stayed greyed out after I checked support ticket.:(
Mobile data worked elsewhere
Mobile data worked elsewhere; this site still froze constantly since Friday.
60x wagering is not doable
Case 1022 went wrong first
Case 1022 went wrong first: support after case 64368 quoted rules for a different promo. KYC status shifted while the account stayed open when the cashout was involved.
the site rarely goes down
the site rarely goes down, i grant that, but the casino app crashes nightly.
One more casino headache
One more casino headache: Search found the slot, the launch button did absolutely nothing
The cashback schedule was completely…
The cashback schedule was completely blank.
The customer support at this online…
The customer support at this online casino is brilliant, they reply in no time whether it's via live chat or email. They sort out absolutely everything for you, from sorting bonuses to any account queries, and never make a fuss about it. Everyone there is dead polite and friendly which really makes a difference when you're having an issue. It actually puts my mind at ease knowing I can get help that quick. Couldn't recommend their team enough, it's proper class.
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