Fantastic shop with great staff and good wines. Their wine tasting events are particularly good, we really enjoy going to them to learn more about the wines.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After initial mixup with delivery address the matter was resolved with speed and efficiency. I have already placed a second order which is proving most enjoyable. Would strongly recommend this compa... See more
Wonderful service fast delivery good selection of French wines. They were helpful people. Not sure what else you could ask for. Good experience throughout and again this time Frequent customer... See more
The General Wine Company has so many interesting wines from which to choose, it can be difficult. We were after a particular prosecco by Famiglia Botter, a spago which we fell in love with some time... See more
Company details
Written by the company
At The General Wine Company, we're a family-run business with a deep-rooted passion for wine and spirits. For over four decades, we've dedicated ourselves to curating a collection of exceptional wines, meticulously sourcing from around the globe. We believe in going beyond the ordinary, seeking out small, independent producers who pour their heart and soul into crafting unique and truly special wines. We're not just a wine merchant; we're a family sharing our love of wine with yours. We invite you to become part of our story, to discover the dedication, artistry, and passion that goes into each bottle. We strive to provide more than just wine; we aim to deliver an experience – a chance to savour the unique flavours, appreciate the craftsmanship, and connect with the stories behind each bottle.
Contact info
39 Lavant Street, GU32 3el, Petersfield, United Kingdom
- 01730235923
- enquiries@generalwine.com
- thegeneralwine.co.uk
4.3
Excellent
97 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was fine.
Everything was fine.
My only niggle is that there’s no option to select a day for delivery which is increasingly an issue in this day and age.
Lovely wine though.
14 January 2025
Reply from The General Wine Company
Thank you for taking the time to leave a review. I'm looking into the delivery day option at the moment and how we can implement this service. Have you noticed that on the front page of our website we have an evening with Ernst Loosen coming up soon?
Reply from The General Wine Company
Amazing, thank you for taking the time to review and for ordering from The General Wine Company
Reply from The General Wine Company
Thank you for your order and the great review
Thoughtful customer service
Thoughtful customer service!
The vintage of the wine we ordered was no longer available, instead of assuming what we would want, an agent called us to discuss, thereby ensuring we were happy with our wine.
A small action with a big impact! Thank you and well done!
6 January 2025
Reply from The General Wine Company
Thank you for your review and for placing your order through The General Wine Company. We've now updated the website with the new vintage.
Excellent service and extremely prompt…
Excellent service and extremely prompt delivery.
2 January 2025
Reply from The General Wine Company
Thank you and we hope to be able to deliver somethign to you soon
Lovely wines and reliable delivery
I always buy my Macon Fuissé from here - quick delivery, usually in stock, tried another wine from the same house and loved it. Very happy with the service.
11 December 2024
Reply from The General Wine Company
Thank you for your trusting us with supplying your Macon-Fuissé. We have been shipping Domaine Jean-Paul Paquet for many years, we are fans of their wines.
Perfect service
Perfect service, quickly delivered and packaging was very strong. Will definitely use again. Thanks.
4 December 2024
Reply from The General Wine Company
Good afternoon, Thank you so much for your kind words! We're absolutely thrilled to hear that you enjoyed your recent order from The General Wine Company. It means the world to us that you were happy with the quick delivery and that your items arrived safely.
We always strive to provide a fantastic experience for our customers, so it's wonderful to know we hit the mark this time.
We hope you enjoy your items and look forward to serving you again soon!
Order was awaiting for me as per my…
Order was awaiting for me as per my requested collection time.
13 December 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.