The Garden Shop Reviews 

487
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

The fronds were cut from the Fern Tree despite website clearly stating they would not be cut in summer. That is illegal false and misleading advertising. The bag of grit was burst. 2 banana tre... See more

Company replied

Rated 5 out of 5 stars

Beautiful plants, carefully wrapped for delivery, but what makes the place stand out is fabulous customer service. Great information about the plants, and you can tell they really want you to get the... See more

Rated 5 out of 5 stars

Delivery fast.I never saw kale plants so well wrapped with airbags My spade arrived separately great quality and this brand a good deal cheaper than elsewhere I ve been dealing with them a few ye... See more

Rated 5 out of 5 stars

Purchased a number of flowers but had an issue with one of the rose bushes. Sent an email advising I wasn't happy ,Craig immediately replied with an alternative as the one I previously ordered was out... See more

Company details

  1. Garden Center

Information provided by various external sources

The Garden Shop is Ireland's Leading Online Garden Centre. Buy Best Price Garden Equipment & Supplies on Sale. Super Fast Delivery


Contact info

4.2

Great

TrustScore 4 out of 5

487 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(487)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I've always had great service from the…

I've always had great service from the garden shop except for the last order i was sent the wrong item and refunded half the cost. This was not ideal as i did not need the item sent to me i needed the item i ordered. To sum up i had to pay half price for something i did not need and i still required the original item i ordered. I feel like i've been conned....

20 May 2021
Rated 5 out of 5 stars

Recommended company

I recently purchased several items from the garden shop. All arrived very quickly well packed and I’m a happy customer. Thankyou

20 May 2021
Rated 4 out of 5 stars

I loved the lemon tree that I bought…

I loved the lemon tree that I bought and it is doing great in its new pot - it arrived well packaged but you should have used a different courier as it took almost week to get to me and the plant was very dry by the time
It arrived. The courier said they’d tried to deliver but they never did as someone was at home all the time.

20 May 2021
Rated 3 out of 5 stars

They keep declining my orders :(

I like many of their products and prices, just a shame I can't get hold of them.
I have now tried to order 4 times online and 3 of the orders have been declined when processing the payment details (card details) online without giving any reason. They have once called me back to take payment over the phone. When asked why the order was declined, they claimed it was a fraud prevention measure. I must admit I fail to see how paying over the phone is more secure - in terms of payment details and fraud prevention - than paying via the internet using a https connection.
Very odd way of doing www-trade and a waste of time compiling a shopping list.
Many of their items are out of stock, but at least they make it clear at the time of shopping. However, doesn't make it easier to make the €75 order for free delivery.

18 May 2021
Unprompted review
Rated 5 out of 5 stars

I keep coming back...

I have bought a couple of things from thegardenshop.ie now. Price is always competitive. Delivery is surprisingly quick. There was a minor issue on the last delivery (ordered just ahead of a bank holiday). I followed up via the link on the order - and it was resolved promptly with no fuss.
When I know what I want, its definitely better to go the gardenshop rather than drive to any of the garden centres nearby.

14 April 2021
Unprompted review
Rated 1 out of 5 stars

Unreliable.

Before ordering a greenhouse I first checked that stock is available and was assured 2-3 week delivery. Chased after 6 weeks to be told sorry we forgot to place order. Delivery now 6months+. Unreliable. Refund awaited.

31 March 2021
Unprompted review
Rated 4 out of 5 stars

Apologised - if belated

I left a really bad review for this business a few weeks ago. The bad review was deserved. However, to my surprise, after I thought we had finished with each other forever, the owner sent me a €50 gift voucher and an apology. I’m not sure what brought about this change of heart, and I needed to think about whether I wanted to interact with this business again. That they seem to be promoting a new eco business swayed it for me, and I spent €75 in their shop. This time it worked out well, though Fastway seems to be let them down a lot (in my experience), as the delivery came over two days. As I was fast to review a terrible experience I think it fair to follow up that they eventually made good.

9 March 2021
Unprompted review
Rated 1 out of 5 stars

Two poor recent experiences. 1/5

Have ordered from The Garden Shop a few times over the last two years but my two recent orders both had issues- one order was delivered to the completely wrong house and blocked up a farm entrance (it was a large and heavy order delivered by a truck). The cocooning elderly person living there had to come over to tell us, we are also cocooning. Not great. This was despite the Eircode being provided and a house description, had to call the courier to persuade him to come back to move it. The order had damaged items also due to poor packing- pots left loosely on top. Gave them another chance since I had previously good experience with them. Next order was missing another item and the replacement for the previous damaged items were the wrong size. I have requested a refund now for these and will not be ordering again. Very disappointing.

22 February 2021
Unprompted review
Rated 5 out of 5 stars

This is my second year buying from the…

This is my second year buying from the garden shop.ie. My order arrived promptly and was well packaged. Goods were perfect. I will definitely be ordering from them again and recommending them to my friends.

21 February 2021
Unprompted review

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