Thefurnitureplaceuk Reviews 

30
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Supplied two beds after a three week wait (which I didn't complain about). After a week one bed snapped at the side and the other was missing a leg support out the box which I cut myself from wood at... See more

Rated 5 out of 5 stars

Purchased a coast round kitchen table. Unbelievable price, same item available at other stores including a major retailer at twice the price. Delivery was very quick. Unfortunately after four mont... See more

Company replied

Rated 1 out of 5 stars

Terrible seller. I purchased what I believed (and was advertised as) a wardrobe set, however the drawers didn’t arrive. When I contacted the seller to report this he was so rude and tried to say that... See more

Rated 1 out of 5 stars

Avoid this company like the plague. No correspondence from placing an order. No correspondence when enquiring about delivery. Thank goodness for PayPal. If you do have a momentarily lapse of reason... See more

Company details

  1. Furniture Store

Information provided by various external sources

The Furniture Place was established over 20 years ago and has enjoyed an established unbeatable High Street reputation in many areas which has been gained by consistently combining high quality, excellent value furniture and an unrivalled commitment t...


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2.4

Poor

TrustScore 2.5 out of 5

30 reviews

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2.4

All reviews

(30)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Supplied two beds after a three week…

Supplied two beds after a three week wait (which I didn't complain about). After a week one bed snapped at the side and the other was missing a leg support out the box which I cut myself from wood at Wicks. Contacted over ebay twice to get a spare piece for the broken bed and no response. Seller then blocked my account from contacting him further. Buy at your peril.

7 July 2024
Unprompted review
Rated 1 out of 5 stars

This is the response from my review

Diddums did mummy die and leave you a bitter and twisted baby grow up be a man (using your inappropriate genderism) stop taking it out others, you do realise that your feedback is asking people to focus on negative points thankfully that doesn't happen and you can't make them do that !
33,474 positives and 3 Negatives over 16 years I think that's ok and what people will see, what else they can see is your horrendous spelling and grammar on the feedback asking people to look at the negatives you sad little man who's to stamping his foot like petulant child and getting nowhere.
Don't think this is a line of conversation it isn't your emails will be blocked as is your eBay account with us, it'll let you send messages but as you're blocked we won't be able to see them anyway, you will probably will still waste your time trying because that's the sort of person you are but I can assure you it won't response from the furniture place not the delivery company

4 September 2024
Unprompted review
Rated 5 out of 5 stars

Ordered a sofabed from the furniture…

Ordered a sofabed from the furniture place uk. This company has been great with dealing with my order with clear communications regarding dispatch and delivery dates. Sofabed that was ordered is fantastic for the price and fits nicely where intended. No items missing or damaged goods.
When I need to replace I shall consider using this company again.

6 April 2023
Unprompted review
Rated 1 out of 5 stars

Bullies and rip off merchants

Firstly i wish i could leave minus star and share images of the quality of the items I've purchased from this company.
This seller is extremely rude, noxious and has vile attitude when you ask for money back.
Google the company and there you'll find all the horrible experiences people have had to endure before you purchase anything but most of all IGNORE all the false ebay reviews.
You need to wonder, as to why ALL reviews are POSITIVE!
Because he manages to get the negative ones removed as mine was too.
I suffer with ill health and he actually made jokes regarding this....all I wanted was a refund for defective wardrobes or even a replacement, he made me extremely stressed and anxious from his rudeness and aggressive manner.
He refused a full refund or replacement saying I was to blame.
I also ordered 6 chest draws, he only sent out the draws too!! Not the unit!!
He'll probably respond with negativity and put the blame on me.
Please do not buy from here and I urge all who have or had differences with them to report it to the local authorities.
Despicable horrible person !!!

Trustpilot asked me to edit my review
Unfortunately I've had to remove the names he uses from my review but atleast my experience is still being shared.

23 February 2023
Unprompted review
Rated 1 out of 5 stars

Left an honest review on eBay and they got eBay to remove negative review. Their 100% reviews are false!

Left an honest review on eBay. They’ve got eBay to remove the review. Wants to be 100% apparently. They get eBay to remove all negative reviews. So I shall leave my review here. I purchased a wardrobe - the wooden pegs were too long for the wardrobe so as I was screwing the screws in the wooden pegs pushed through the wardrobe, breaking one of the corners of the base boards, cracking the 2 side panels and the front base board. I doubt this will last 6 months. A very costly mistake purchasing and I only purchased because they were 100%. Little did I know they get eBay to remove EVERY negative review.

7 February 2023
Unprompted review
Rated 1 out of 5 stars

Avoid this company like the plague

Avoid this company like the plague. No correspondence from placing an order. No correspondence when enquiring about delivery. Thank goodness for PayPal. If you do have a momentarily lapse of reasoning and decide to order use PayPal.
Unfortunately I didn't see the atrocious reviews before placing an order
Peter
This reply is genuine and if Trustpilot think that I'm going to give my number over to this set of cowboys they are sadly mistaken. PayPal have ruled in my favour and refunded the money.

16 January 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service and competitive prices

I purchased bed frames a few times from this place and the service has always been excellent. I even made a mistake on the delivery address myself (this was a few years ago) and they did everything that was possible to rectify it. The prices are competitive too.
Just about to order a new bed frame for one of my student lets where sturdy furniture is a must
Very surprised about some of the reviews I have read below...

31 October 2022
Unprompted review
Rated 1 out of 5 stars

This seller is extremely rude

This seller is extremely rude, noxious and a horrible human begin!
Please, Google him and the company before you purchase. You need to wonder, as to why ALL reviews are POSITIVE!
I suffer from metal health and he actually made jokes regarding this! And all I wanted was a refund for faulty bedside tables. He made me extremely stressed and anxious form his rudeness and refusal of a full refund, saying I was to blame.
I also ordered 6 chest draws, he only sent out the draws!! Not the unit!!
I know he will respond with negativity and put the blame on me.
Please do not buy from here.

12 September 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic transaction

Fantastic transaction . Quick turn around owner went above and beyond for me highly recommend . Ordered a bed was delivered the next day . Thankyou so much

20 March 2022
Unprompted review
Rated 1 out of 5 stars

Awful company - Peter is shockingly rude

I ordered a table and although it came fast the delivery company this company use is shocking. The driver was abusive and confronted me at my front door. I emailed this company to inform them thank you I received my item but I would just like to make them aware that the supplier they use gor delivery is poor and they have shown unacceptable behaviour. Peter emailed me back and forth but still within his all emails he kept trying to justifying the delivery drivers actions... I replied back trying to end this conversation stating sorry I probably wont be using this service again now and best wishes. Moments late I get 2 phone calls... I answered and it was Peter he went on and on talking over me non stop still trying to justifying what happened I asked why exactly are you calling me..
your not listening to anything I have said and I was informing you out of courtesy so you knew how your customers were being treated and for it to hopefully not happened again. I was unsure what his intentions were... he then got nasty with me and my sister over heard as I put him on loud speaker because she could see I was having a distressing conversation he then went on to insulting me saying I deserved the bad service I got and swore at me multiple times. I or my sister did not swear once and actually asked what is his issue were confused. Do not give your money over to this man hes clearly unstable and has nothing better to do than call up a pregnant woman within an evening for no good reason just to have a rant. It was the most bizzare all round service I have ever experienced in my life. Awful.

26 May 2021
Unprompted review
Rated 1 out of 5 stars

Terrible seller

Terrible seller. I purchased what I believed (and was advertised as) a wardrobe set, however the drawers didn’t arrive. When I contacted the seller to report this he was so rude and tried to say that I did not understand the listing. Very unprofessional and clearly very misleading listings. Beware.

8 April 2021
Unprompted review
Rated 1 out of 5 stars

Awful service. All I wanted was to return

I have 5 other pieces of corona waxed pine furniture bought from various sellers, and due to my financial situation have been adding to this as and when I can.
I bought a corona pine sideboard from this seller on eBay and was disappointed to see, when opening, that only the top was pine and the rest was white MDF. The description is very misleading and one part states some MDF is used and the title suggests it’s all pine. Upon opening I realised it was unsuitable for me as doesn’t match the rest of my furniture and requested a refund as per his advertised 30 day refund policy. His response was rude, argumentative and condescending to say the least. He has since declined my refund as it’s “not my fault you can’t read”.
At the same time I also received a prank call from a withheld number where a man could be heard laughing. I’m sure it’s coincidence (?) but I have since removed my mobile number from my eBay delivery details.
Avoid avoid avoid.

Edit following reply from owner:
I didn’t open a fraudulent claim, I simply started a request to return process via eBay after you didn’t offer this when I initially messaged you. My bad if I selected the wrong reason for that - I’ve never had to return anything before and felt the reason selected was the closest fit.
Corona furniture isn’t just a style - it’s generally made in full from Mexican pine. As it didn’t match my other furniture I simply wanted to return for a refund. A simple request I thought.
At no point did I ask for the return to be paid for by the buyer. I was more than happy to pay in view of the misunderstanding however this wasn’t even discussed.
What I don’t expect from a simple return request, is this atrocious attitude, lack of customer service and barrage of insults.
At no point did any of my messages warrant reporting to eBay; not even close.

I think the nature of the owners reply to my honest review (as well as replies to others) speaks volumes in itself.

18 December 2020
Unprompted review
Thefurnitureplaceuk logo

Reply from Thefurnitureplaceuk

Okay, so you are right on some things - it’s my not his fault I can’t read, although I never said it but I am now. I loved it when you said I just asked a simple question that involved a paragraph of complaints all because you didn't read the description and then pinned the blame on someone else other than you.

Let's not lie - what the actual ad says is "The Corona range is a combination of solid pine tops and white MDF carcass and comes with a waxed finish top". Just to be clear, "MDF carcass"; you got it yet? This is just for everyone else to see (that's if they can read): it's on eBay item number: 303239465845 and have a look and see if it's clear or not.

I'm not interested in your financial situation or from where else you may have purchased other items of furniture from as I'm not quite sure why that's got anything to do with me whatsoever. Furthermore, we do not make prank calls to customers - to what avail would we do this?

You are right - we do have a 30day refund policy, but once again we come back to your reading ability. What it actually says is "Returns policy after receiving the item, cancel the purchase within Return Postage
30 days
Buyer pays return postage.

You, instead, opened a case fraudulently suggesting we sell fake items and attempted and failed to make me pay for the return,

Followed by a barrage of insults and mindless ranting-based spam emails, all of which I have reported to get you banned from EBay. Just to note we have sold this range for the past 20 years and all customers are very happy with it - those of whom can read and understand of course. You were in the wrong by buying this in error after failing to read it correctly (or at all); except it and move on. Send it back at your own cost and I will refund you in full as per our policy.

-----------------
update
And of course she has now edited her review. Sorry I made you look a little foolish but you did ask for it. I love the fact that you're attempting to tell me something I have been doing for 20 years and sell over £2 million worth of furniture a year doing so. You're trying (wrongly) to tell me about the items I am selling - how amusing! Tell you what, I will entrust you as CEO and you can run it. Ultimately, this is not a forum to rant and keep changing your review every time I make you look silly so this is my final interaction, and will not give you the satisfaction of any more attention, but I urge you to go seek some help from elsewhere as I am a little worried about your prolific spam messages you're sending. Just stop, seek help, and find a better Friday night activity.

-------

Update
I just love the way you edit your review, I however just add updates I know you have done this not look foolish however you have not succeeded the item number (eBay item number: 303239465845) is there for everyone to see and can make their own judgement please please go and get some help there are clear issues here , I see you've added another review under a different name how sad and again please get some help

Rated 1 out of 5 stars

Furniture

Do not buy anything from this compamy or Peter his name is.
I have been having lot's of trouble getting my product then it turns up damaged, and was left outside icelands shop not my Address. Says to send back to an address that will not take back. He refues to give me a refund. Refusing to answer any more email and will put as spam and delete.
Refused to give me his address. Not a very helpful person at all.

14 December 2020
Unprompted review
Rated 1 out of 5 stars

This is a copy of an email I rceived…

This is a copy of an email I rceived from The Furniture Place

The Furniture Place
6:51 AM (14 minutes ago)
to me

well thanks for your review and guess what service you're going to get now? correct "Go and f*** yourself" all messages now put to spam and will not be seen (bet you still feel the need though lol) so remeber whtever happens now is just down to you been a pr**k ... well done

Happy christmas

1 December 2020
Unprompted review
Thefurnitureplaceuk logo

Reply from Thefurnitureplaceuk

Hello, In reply to the recently opened case it is evident that this customer clearly has some unresolved personal issues he is dealing with, to begin with he started sending a number of worrying and pointless messages before the goods had even been dispatched. Following on from this he then spammed our account within only 48 working hours, once it had been dispatched and still well within our delivery times, these were then linked with a series of bizarre reviews left across a few online sites before he had even received the ordered item. The continued spamming of our account using both fake and fraudulent names such as joe blogs, etc, a practice that is thankfully illegal in this country and a copy of these fraudulent emails have been retained and have already been reported to the police and a restraint order is in process. Due the very concerning and erratic nature of this customer we have advised the delivery company not to go to his address as we are unaware of how he would react or what they might be subjected to and due to potential concerns regarding the drivers health, safety and security then he would need to collect it direct from the depot, he has all the relevant information for this! I would also like to note that this is not a forum designed for personal communication or discussion and that this person should refrain from doing so.. Regards.

Rated 1 out of 5 stars

AVOID

I ordered a dining table from them. The item although was advertised as in stock, it wasn't. 19 days from then I don't have my order either a refund. Tragic

28 November 2020
Unprompted review
Thefurnitureplaceuk logo

Reply from Thefurnitureplaceuk

Can you message the company email address, we have no orders under this name

Rated 5 out of 5 stars

ordered some bedroom furniture from…

ordered some bedroom furniture from this company and it was delivered to me within 2 days very quick service and very happy customer would deffo shop with them again ..

16 November 2020
Unprompted review
Thefurnitureplaceuk logo

Reply from Thefurnitureplaceuk

Thank you

Rated 5 out of 5 stars

Helpful and kind

Ordered a product that was out of stock and would be available end of November. Peter offered me a refund or I could wait. I chose to wait. Then lockdown was announced.

I got in touch again and asked if i could now have a refund, which was granted right away. Thank you for your understanding and sorry to mess you around.

5 November 2020
Unprompted review

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