The Fragrance Shop Reviews 

44
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

We pathetic app they, I ordered perfumes worth £117 through a gift card and accidentally the email was deleted from my inbox while checking upon the app. Nothing comes up and I also went to the st... See more

Company replied

Rated 1 out of 5 stars

I ordered a perfume worth £63 pounds 50mls . When delivered all i got was a 4ml freebie perfume and my original order was completely missing. The package was not even tampered . So clearly was sent a... See more

Company replied

Rated 5 out of 5 stars

We visited the fragrance shop in bluewater in July 2025. The staff were very friendly especially Rebecca. Rebecca was extremely helpful and knowledgable and guided us to make our purchase for o... See more

Company replied

Rated 1 out of 5 stars

Purchased an item online 2 weeks ago. Was sent an empty box. I have proven beyond any doubt I was sent an empty box. 2 weeks on I've had to sign forms saying I'll co-operate with any police investigat... See more

Company replied

Company details

  1. Flavours, Fragrances and Aroma Supplier

Written by the company

The Fragrance Shop has every important designer fragrance in pure perfume oils without alcohol or fillers of any kind! Over the past two decades, we have provided millions of dollars of the the most carefully crafted Perfume Oils to a world-wide clientele, many of whom, year after year, prefer our fragrances to Designer originals. If your favorite fragrance is no longer available, or if you want something special and uniquely yours, our Fragrance team with over Forty years of combined experience in custom blending can create or recreate your own signature fragrance! These master fragrance professionals also regularly create unique, premium quality, signature fragrances for discriminating customers. (Records are kept of every blend so these can be refilled for returning customers, even years later). Because The Fragrance Shop fragrances are in pure form without alcohol or fillers, you can expect a richer aroma than commercial forms and – one of the great benefits of using pure perfume – just a drop or two is all you'll need to retain your full, rich fragrance hour after hour – even all day for many people! At the same time, many who thought they were allergic to perfume find they can wear The Fragrance Shop oils without itching or sneezing, or red and puffy eyes – allergic side affects most likely caused by alcohol and other fillers rather than the oils themselves. Another Fragrance Shop advantage: Because all of our fragrances are custom blended, most out-of-production Designer fragrances are still available here, or can be duplicated for you long after being phased out by the original Designer.


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You should know

1.6

Bad

TrustScore 1.5 out of 5

44 reviews

5-star
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3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 74% of negative reviews

Typically replies within 48 hours

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1.6

All reviews

(44)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’m shocked at the negative reviews

I’m shocked at the negative reviews. I’ve been shopping at the fragrance shop for over a year and the quality of their products as well as their customer service has always been impeccable. I purchase dupes of my favorite fragrances here and always will. Every fragrance I have ordered has been spot on and communication via their chat feature is perfect. As I read the reviews, maybe I’m referring to a different store, but the link goes to the store I regularly shop at. I also see comments about the owner Sanjay (sp?) but the store I frequent is in North Carolina.

1 April 2024
Unprompted review
The Fragrance Shop logo

Reply from The Fragrance Shop

Pamela, thank you for your kind words. We are a family business. For us, every sale is personal.
Over the years, we've received dozens and dozens of complaints actually intended for thefragranceshop.co.uk, run by a British company based in Manchester, England.

Rated 1 out of 5 stars

Don't order from Fragrance Shop

I ordered from them 3 weeks ago. My order was $96. They sent me a notification about something wrong with payment and I would have to cancel order and then resubmit it. I did! When I reorder the same thing price went up to $120. Oh also paid for express delivery. A week went by I checked my bank account and they took both payments out. Now 2 weeks later website says order pending. You can't call only Email them and they don't reply

22 March 2024
Unprompted review
The Fragrance Shop logo

Reply from The Fragrance Shop

Wrong site!
You have never made a purchase from the family-owned, U.S. based The Fragrance Shop. We have great products and Golden Rule service.

TrustPilot is careless about misaddressed complaints. Please, if possible, delete your complaint to help us keep our record spotless.

We doubt they will care, but you should address your complaint to thefrangranceshop.co.uk of Manchester, England. We have received boat-loads of unhappy customer complaints intended for them.

Rated 1 out of 5 stars

Fake product in the worst way

2 September 2021
Unprompted review
The Fragrance Shop logo

Reply from The Fragrance Shop

Wrong site!
You have never made a purchase from the family-owned, U.S. based The Fragrance Shop. We have great products and Golden Rule service.

TrustPilot is careless about misaddressed complaints. Please, if possible, delete your complaint to help us keep our record spotless.

We doubt they will care, but you should address your complaint to thefrangranceshop.co.uk of Manchester, England. We have received boat-loads of unhappy customer complaints intended for them.

Rated 1 out of 5 stars

The website held my order & I never got the Deals

The website held my order & the great deals I had were out of stock by the time they said I could order again, why not hold my items???. Terrible customer service, I will never use the worst online fragrance website (in my opinion) again.
A reply 4 years later??? Is this a joke? Trustpilot only allows proven sales feedback. 4 years ago, and now they answer. Tell all about their customer service!!!

16 August 2021
Unprompted review
The Fragrance Shop logo

Reply from The Fragrance Shop

Wrong site!
You have never made a purchase from the family-owned, U.S. based The Fragrance Shop. We have great products and Golden Rule service.

TrustPilot is careless about misaddressed complaints. Please, if possible, delete your complaint to help us keep our record spotless.

We doubt they will care, but you should address your complaint to thefrangranceshop.co.uk of Manchester, England. We have received boat-loads of unhappy customer complaints intended for them.

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