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Thefoxfashion Reviews 255

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TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and the excellent customer service provided. Many people highlight the efficient and supportive assistance received, particularly from the escalation team, which effectively resolved their concerns. The overall service is frequently described as good, with consumers appreciating the quick responses and the understanding approach to their issues. However, some customers were dissatisfied with issues related to billing and refunds. People mentioned difficulties in receiving full refunds, with some reporting only partial amounts being returned or delays in the process. There were also concerns about the company's handling of credit card information and certain business practices.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpfulness and efficiency. Many reviewers praised... See more

Customer service

Clients share positive opinions on customer service. Many customers highlight the helpfulness and efficiency... See more

Refund

Reviewers mention ambiguous feedback about refund. Some customers report successful refunds, with some... See more

Service

Reviewers highlight positive aspects of service. Many customers express satisfaction, with some specifically... See more

Payment

People report negative experiences with payment. Many customers express frustration and concern over... See more

Based on these reviews

Rated 4 out of 5 stars

asking refund to my membership payment due to it was automated deducted the amount to my account. then the escalation team help me to fix this matter as soon as possible.

Rated 4 out of 5 stars

Like many reviewers, I'm going to focus on the quality of customer service (hence the 4 stars) and how problems are resolved, rather than the products themselves or the overall shopping experience on... See more

Contact info

4.2

Great

TrustScore 4 out of 5

255 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Fraud Case follow-up

The company asked me to remove my reviews, and it will send me refund. However, I refused to remove and I have been waiting for a whole month to get my money back, yet it decided to steal my money. Please, never ever share your card information with such frauds.

21 December 2025
Unprompted review

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