The items are stunning and have a fantastic fragrance. The communication is efficient, and the delivery is speedy. A few years back, I met this wonderful woman at the NEC Gardeners World show. She's d... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was so pleased to receive my first Flora Lab package over the weekend, just a few days after placing the order. It came beautifully packaged, and I'm already planning my next purchase! Lovely small... See more
Wonderful scent Alpine Air- got as a gift and am restocking ! Love your eco friendly packaging - potatoes starch pellets to protect candle - lovely design too on boxes Will deffo be using you agai... See more
Company replied
Thank you to the team at Flora Lab for their great customer service. From the online ordering process through to delivery everything went perfectly. Not able to comment on the actual scents as the gif... See more
Company replied
Company details
Written by the company
Say Hello to The Flora Lab | Hand poured, natural-wax candles. Proudly championing plant based waxes, such as coconut, rapeseed and soy, we tailor each candle to a bespoke wax blend; the secret to the perfect, sustainable candle. But we're not just candles. Our signature lines include soy derived room diffusers, botanical wax melts and ofcourse lots of lovely gift boxes.
Contact info
United Kingdom
- hello@thefloralab.com
- thefloralab.com
4.8
Excellent
230 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You seem to have cancelled our order!!
Sorry haven't received any emails except this one and no phone calls or message on instagram.You seem to have cancelled our order!!
2 November 2024
Reply from the flora lab
Hi Sandra, I have emailed you three times, messaged you on instagram and attempted to ring you / left voicemails regarding the status of your order. We'd love to get something sent out to you, but I just need you to email me back- if you're happy to, I can ring you now to get something settled? Just let me know and it shall be done :) Kind regards, Sophie :)
Just to respond to your edited review Sandra; we have sent a mixture of emails, instagram messages and voicemails (I won't leave any more as I feel if I do, I'm boarding on pestering you). If you're able to just respond to us on hello@thefloralab.com or call on 07926654125, we'd love to be able to help you and get this sorted :) Sophie
Lovely high quality products
Lovely high quality products, packaged beautifully. Quick delivery and great customer focused service.
29 October 2024
Reply from the flora lab
Katherine, honestly, thank you so much for taking the time to write this review, it honestly means so much! Glad you loved your candles and very much looking forward to seeing you back at The Flora Lab soon :)
Reply from the flora lab
Hey Mary, just a little thank you from me for saying such nice things about The Flora Lab. I hope you love your candles and looking forward to seeing you back soon with us :)
Reply from the flora lab
Hey Katie, just a little thank you from me for taking the time to leave this review- you have no idea how much it means. I hope you love your candles and looking forward to seeing you back soon with us :)
Alpine Air Candle
I recently received a candle and wax melt from The Flora Lab. So beautiful, simple and sustainably sourced, a real gem in an over indulgent world. All packaging is recyclable but so pretty you’d want to keep it anyway. The scent is clear and fresh and burns cleanly. Highly recommended.
1 November 2024
Unprompted review
Reply from the flora lab
Claire, this review is everything- thank you so much for taking the time to write it,it honestly does mean the world. Looking forward to having you back with The Flora Lab soon :) x
The Christmas scented candle is…
The Christmas scented candle is gorgeous - lovely warming, cosy scent for dark nights indoors.
19 October 2024
Reply from the flora lab
Hey David, thank you so much for taking the time to share this review. I absolutely love our spicy christmas scent, and I'm glad you do too :) Have a great day and hope to see you back here soon. Sophie
Reply from the flora lab
Hey Elaine, thank you so much for taking the time to leave this review, it honestly means so much. Hope you're having a great day and hope to see you back at The Flora Lab soon :)
Reply from the flora lab
Hey Daniel, thank you so much for your kind words, it really means the world. Hope your present arrived safe and sound :) Sophie
Reply from the flora lab
Hey Gemma, thank you so much for taking the time to write this review, I can't tell you how much it means so us. I'm so glad you loved your candle, Sophie :)
First time ordering from The Flora Lab
First time ordering from The Flora Lab. Very impressed with service and prices. Will definitely be ordering again as friends so impressed by my item.
27 September 2024
Reply from the flora lab
Janet, this review really did mean the world to us, so thank you for taking the time to post it. Can't wait to see you back at Flora Lab HQ for some more treats :) Sophie (founder of Flora) x
Woodland Glow
Woodland Glow is such a beautiful smell and the candle itself looks lovely on my bookshelf. So pleased I got an Autumn sent to cosy up now its a little colder! x
4 October 2024
Reply from the flora lab
Yay, this type of review makes us so happy. Changing your scents up when the seasons change is so important, so I'm glad you love your Woodland Glow (and i'm so happy it looks great on your bookshelf). Have an amazing day, and thank you for your review :) Sophie x
Beautiful products and branding
Beautiful products and branding. I am loving sweet smoking bourbon at the moment. I love the branding- it makes me smile looking at it. I pair my double wick candle with a wax melt and Wowzer 🥰🥰🥰. I’ll be back 💚
4 October 2024
Reply from the flora lab
Hey Stephanie, just a little note from me to say a huge Thank You for taking the time to place both an order, but also leave a review. Your happiness genuinely means everything, and I love the fact you paired your double wick with a wax melt- you're my kinda girl! Hope you have the best day and once again, thank you so very much, Sophie x
Reply from the flora lab
Thank you so much for taking the time to review us Gilly, it really does mean the world. And I'm so happy we were able to help with a little treat. Have the best day and hope to see you at Flora Lab HQ again soon :) Sophie (founder of Flora) x
Gorgeous fragrances that really last…
Gorgeous fragrances that really last but not in an overpowering way.
Super quick delivery, pretty packaging with lovely personal message.
I have tried nearly all the different wax melts they offer and love all of them.
23 September 2024
Reply from the flora lab
Ahh Helena, thank you so much for such a kind message; it really does mean the world. I'm so glad that you loved your wax melts, I think they're such a great way of scenting your home :) Have the most wonderful day, and thank you for taking the time to write this review, Sophie x
Really happy with the product and the…
Really happy with the product and the waxes smell lovely.
21 September 2024
Reply from the flora lab
Hey Joshua, thank you so much for taking the time to write this review; it really does mean the world. So glad you loved your Flora Lab products, and hope to see you back at Flora Lab HQ soon :) Sophie x
Delightful scent but not what I…
Delightful scent but not what I expected. In my mind ‘Hit smoking’ bourbon would have been much more masculine.
17 September 2024
Reply from the flora lab
Hey Rosemary, bless you, thank you so much for taking the time to write a lovely review. If you're after really masculine smells, I'd recommend the following: The Renaissance Man- a very herbacous, citrusy cocktail that is Mediterranean in its profile. The other scent I'd recommend is Winter's Night. Much deeper, darker and smokier than Sweet Smokin' Bourbon, it's a scent I'd only recommend in the depths of winter, but you're more than welcome to give that one a try :) Let me know and I'm more than happy to send out some samples in your next order. Sophie :)
Reply from the flora lab
Thank you so much Ellie, we love you too <3 No seriously, a big thank you for choosing to shop with us and also leave a review; it honestly means so much :) Have the best day, Sophie x
Beautiful order
Absolutely beautiful package. Sophie is so lovely and went above and beyond to get our order out to us so quickly. Thank you xxx
16 September 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.