THE FITNESS GROUP Reviews 

4,537
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,295 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive, encouraging, and knowledgeable staff who make practical training days exceptionally engaging and fun. Reviewers also highlight the outstanding customer service, noting that various enquiries and support requests are answered promptly and effectively. People deeply appreciate the clear communication and professional guidance provided throughout their educational journey, helping build lasting confidence. However, some reviewers noted initial hurdles, disorganization, or minor delays with certain course assessments and online navigation processes. Despite these occasional bumps, consumers generally found the overall learning experience rewarding, highly flexible, and well-structured from start to finish.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are incredibly helpful,... See more

Customer service

Clients share positive opinions on customer_service, highlighting a strong consensus regarding helpful and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the supportive tutors and... See more

Response time

Customers report great satisfaction with response times, highlighting prompt, clear, and efficient... See more

Service

Customers consistently note positive experiences with service, highlighting helpful assistance during... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time taking a course with The Fitness Group. As it is an online course I contacted customer support multiple times. The team has been great, and Mel, the Head of Learner Support, has been a... See more

Rated 5 out of 5 stars

Customer service officer Warren was absolutely brilliant. I threw loads of questions at him . He dealt with them patiently and effectively. Hence I have signed up to do a FA course with intention l... See more

Rated 5 out of 5 stars

Warren was super responsive, explained all my options thoroughly, wasn’t pushy, gave me time to consider things and made himself available for all my questions. I really enjoyed my interactions with... See more

Rated 5 out of 5 stars

I signed up for fitness trainer Level 2 and PT level 3, and opted for the online training. I was pretty nervous starting the course, not sure how it would work. My assigned trainer was (is) Danny (... See more


Company details

  1. Career and Education Provider
  2. Education Center
  3. Educational Institution
  4. Fitness and Nutrition Service

Written by the company

The Fitness Group is the Leading Fitness Education Training Provider with teams based in the UK, Europe and The UAE. With our industry-leading 5-Star support our expert team will guide you to grow your career through our wide range of internationally recognised, health and fitness education qualifications. At The Fitness Group we offer a wide variety of industry leading Personal Trainer, fitness and health education courses. Our industry leading courses are internationally recognised qualifications that meet CIMSPA and REPs UAE standards. We have locations throughout the UK, Europe and The UAE that offer full-time, part-time, and supported online study options. If you study online you can submit your practical assessments via video or you can book face-to-face tutor support. We are trusted by some of the most prestigious organisations to train and educate their teams and we support the recruitment of fitness professionals for all major gyms here in the UK and in The UAE. Our team are looking forward to supporting you.

The Fitness Group Education

Written by the company

The Fitness Group is the UK’s Leading Fitness Education Training Provider
With our industry-leading 5-Star support our expert team will guide you to grow your career through our wide range of internationally recognised, health and fitness education qualifications. We provide the very best fitness education experience for our students. Our ethos is centered on you, and throughout your journey you will have your own assigned tutor for support. Our students are at the heart of everything we do and this is what separates us from everyone else. We hope you enjoy reading our reviews from our former and current students.

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(4,537)

2,217 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This company has an impressive ecosystem

This company has clearly built an amazing ecosystem of operations and staff that streamlines all communications and activities to make students’ lives as easy and straight forward as possible. Because… who needs extra stress when learning new skills and knowledge is already heavy enough!? I see this organisation as a true modern powerhouse, with quality teachings and quality user experience. Not to mention all the right industry contacts in the right industry places for all their graduates.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience!

I had Lorena as my tutor throughout my Level 3 Mat Pilates course and she was amazing! She was so helpful, answering any questions I had about the course or the work. She also provided such quick feedback and marking of my LAP. Really happy with the experience and so pleased to now be qualified! :)

30 July 2026
Unprompted review
Rated 5 out of 5 stars

I completed the Science of Recovery…

I completed the Science of Recovery course and it was great! Provided coursework was easy to follow, went into a good amount of detail and the assessment was simple to complete and get real feedback on. Many thanks!

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Self Study whilst working Full Time

I’ve just spent the last 7 months studying Level 3 Mat Pilates with The Fitness Group. I have a full-time corporate career and was cautious about taking on this commitment while working full time. I shouldn’t have ever doubted myself—the support, materials, and communication provided throughout the journey were outstanding. Allie was always prompt, professional, and reassuring. Thanks for helping me create a retirement plan.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
I had an excellent experience with The Fitness Group from start to finish. My Careers Advisor, Warren Draper, was incredibly helpful, professional, and supportive throughout the enrolment process. He answered all my questions, explained everything clearly, and made the whole process simple and stress-free.

Warren went above and beyond to make sure I felt confident about starting my course, and his friendly approach made a real difference. I’m very grateful for all his help and would highly recommend The Fitness Group to anyone looking to begin their fitness career. Thank you, Warren, for your outstanding support!

29 July 2026
Unprompted review
Rated 5 out of 5 stars

I have just signed up to start my…

I have just signed up to start my course. With thanks to Warren for going through all the options with me to go with the most suitable course for what im looking for once ive qualified .

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Customer service officer Warren was…

Customer service officer Warren was absolutely brilliant. I threw loads of questions at him . He dealt with them patiently and effectively.
Hence I have signed up to do a FA course with intention later to sign up for a Mat reformer pilates training all over three days 😀
Thank you Warren.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had a fantastic experience with…

I’ve had a fantastic experience with the support I’ve received from Mel, the Head of Learning Support. She has been incredibly proactive, taking the time to understand my situation and offering me different options for my course.
Mel has been approachable, responsive, and genuinely helpful. She went above and beyond to provide guidance, making everything much less overwhelming. Thank you so much.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Rosie was very helpful and engaging…

Rosie was very helpful and engaging during the sign-up process. In a normally pushy field, Rosie was helpful and accommodating without drifting into the hard sell. She made the effort to adapt their listed course to better suit my goals.

28 July 2026
Unprompted review
Rated 1 out of 5 stars

Did not finish my course

Did not finish my course. Everything was fine, up until I did my theory test which was good, then I did the videos to submit, with questionnaires they provide (template). Received feedback to need to do the videos again, and given same template with ADDED questions manually.
People don’t have time running in and out of gym for someone’s course. I work as a manager 45h a week + training + online coaching. Still paying for the course, which is a bummer but there you go, take the money, that’s what it’s all about.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Remus was great!

Remus was very helpful during our call, and went through all of the work in great detail and explained all the questions and queries I had.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

From the outset The Fitness Group have…

From the outset The Fitness Group have catered for everything I could ask. I was able to discuss and book four online courses with significant discounts (Jaz 😊 👏🏼) Online courses are much more convenient for me and less expensive. I had a follow up call today with (Jessy 😊👏🏼) who put my mind at ease regarding timelines and has made herself available to reach out to throughout my courses. I’m looking forward to learning, gaining knowledge and understanding prior to becoming a fitness instructor. 💪 🚵‍♀️🏋️‍♂️

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Learning Experience with Excellent Learner Support

I recently completed the Level 4 Lower Back Pain course with The Fitness Group, and I can genuinely say it has been one of the most enjoyable and professionally delivered CPD courses I have completed.

The course was extremely well structured, evidence-based, and practical. The manuals were comprehensive, easy to follow, and presented complex topics in a way that was both engaging and directly applicable to real-world coaching. I particularly appreciated the strong emphasis on safe practice, clinical reasoning, the biopsychosocial approach, and designing evidence-informed exercise programmes for clients with chronic non-specific low back pain.

The assessment process was straightforward and well organised, with clear instructions, marking criteria, and resources that made it easy to understand what was expected. Everything flowed smoothly from the course content through to the final assessments.

I would also like to give special recognition to Ricky from the Learner Support Team. Throughout the course, every question I had was answered promptly, professionally, and with genuine willingness to help. His communication was always friendly, reassuring, and efficient, making the whole learning experience even better. It's clear that learner support is something The Fitness Group takes seriously, and Ricky is an excellent example of that.

Overall, I have been extremely impressed with both the quality of the education and the level of customer support. Based on this experience, I will definitely be returning to The Fitness Group for future qualifications and CPD courses, and I would have no hesitation recommending them to other fitness professionals looking to continue developing their knowledge and skills.

Thank you to Ricky and the entire team for providing such a positive learning experience.

Highly recommended!

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Group and Supper supportive

The Fitness Group has been fantastic throughout the course. Everyone has been incredibly helpful, supportive, and encouraging. My instructor, Lorena, was amazing—she was knowledgeable, informative, and always willing to help. She explained everything clearly, provided great guidance, and made the learning experience enjoyable. I really appreciated her support and would highly recommend both The Fitness Group and Lorena as an instructor.

27 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look