Next day delivery with Royal Mail, and the expiry date on the masks was 1 year from purchase, which feels reasonable. Though I was disappointed at the number of out of stock products on the website th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Easy internet navigation and payment. Kept updated with delivery date and time. Very fast delivery. Good quality product which fits well.
The customer service is exceptional. Quick postage and any problems are dealt with promptly. The quality of the face masks are good and the price is very competitive.
Everything made so easy. Clarity of the web site: easy to order & pay : almost an instant acknowlement with tracking link. Tracking link supplied didn't work for me but notified company and withi... See more
Company details
- Protective Clothing Supplier
- also in
- Dental Supply Store
- Medical Equipment Supplier
- Safety and Work Wear Store
- Safety Equipment Supplier
Written by the company
We are an mutli-award winning supplier of Personal Protective Equipment (PPE), we specialise in Face Masks, Replacement Filters, Gloves, Coveralls and Covid Tests. As the home of Respiratory Protective Equipment (RPE) equipment, we specialise in supplying FFP3 masks, FFP2 masks, Type IIR Surgical Masks, Half & Full Face Masks, replacement filters and face shields. We also are one of the only suppliers offering FFP3 and FFP2 children’s masks. We carry a full range of reusable and disposable masks from the top brands such as 3M, Moldex, JSP, GVS, Alpha Solway, Omnitex, Rosimask, Handanhy and Honeywell. We supply the general public, dentists, care homes, construction sites, police forces, private hospitals and the NHS.
Contact info
Unit A 1-4, BA4 5BY, SHEPTON MALLET, United Kingdom
- 01749 938160
- info@thefacemaskstore.co.uk
- thefacemaskstore.co.uk
4.6
Excellent
846 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Does what it says on the tin
Great service, they called me back the morning after to answer a query I had. Next day delivery worked fine and everything was as expected
24 July 2023
Competitive price, efficient delivery and clear communication
Competitive price, efficient delivery (when stated at point of purchase) and clear communication. Also wide range of products stocked so opportunity for selection. Ticked all the boxes....
2 August 2023
As expected and on time
31 July 2023
Efficient service
31 July 2023
Swift Order Fulfilment & Good Price
I ordered a batch of 3M Aura Respirators to protect against COVID. They are the gold standard of this kind of respirator assuming they fit your face-type, which they do.
The price was competitive & delivery swift.
I'll likely be buying here again & would recommend.
31 July 2023
quick delivery
16 July 2023
The website was very easy to navigate…
The website was very easy to navigate and my purchase was very quick and easy
30 July 2023
Issue resolved
Faulty filters and mask is wrong size, asked for return and they ignore me. Will have to go to bank now to recover money and then the face mask store can waste their time trying to contact me for the return of their crap.
Contacted about bad review and was given return postage label and an exchange for a different size. Issue now resolved
11 July 2023
Reply from The Face Mask Store
Hello Mark,
I can see your return request was very regrettably missed by us, a genuine mistake on our end but not helpful for you at all. We hold our hands up to this and apologise profusely for this error.
I am very happy to facilitate a pre paid return for all item, or a return for a larger size and we will also sort out the faulty filters issue too.
I have sent you an email and left a voicemail.
Please feel free to email me back or contact me on Monday morning on 01749 938 160.
Our sincere apologies once more.
Sam
The Face Mask Store
Easy to order over the phone
Easy to order over the phone. Best value for money.
People friendly and helpful. Would not use anyone else
20 July 2023
Order as described and arrived on time.
22 July 2023
I haven't received my face masks…
I haven't received my face masks because of the delivery method. The post office will not simply deliver them by posting through my letterbox without some complicated process such as being in to sign for the package.
18 July 2023
Reply from The Face Mask Store
Hello,
I apologise for this issues you are having with this delivery.
As previously discussed on the phone I have instructed Royal Mail to deliver as you have asked me to.
Please let me know via email or phone if you have further issues with the delivery.
Kind regards,
Sam
info@thefacemaskstore.co.uk
01749 938 160
I love the website
I love the website. It’s helpful and informative. Delivery was great. I like my AirpOP masks. They are light, comfortable and breathable. They fit me really well too. Highly recommend this company.
4 July 2023
Good range of inexpensive FFP3 masks
Website offered different FFP3 masks, with and without valves, singles and multipacks. Cheap, arrived on time without fuss.
13 July 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.