Amazing service, reliable, good knowledge and products. It’s a peace of mind to know you can get your coffee machine parts quickly
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See what reviewers are saying
Cannot thank them enough, I ordered an OPV for my Gaggia Classic Pro after breaking my original while fitting a new spring and I ordered it in the evening on Monday December 22nd. It arrived today, Ch... See more
The go to place for expert advice and spare parts for La Pavoni ( and many other) coffee machines . Parts are supplied at reasonable prices and shipped quickly. They have helped me keep my La Pavoni... See more
prompt response -prompt postage - & parts on the shelf with choice of genuine OR aftermarket generic spares thus a saving to the customer . Only issue was the Neon lamp holder is supplied without the... See more
Company details
Written by the company
For us at The Espresso Shop, it’s all about the coffee. We are a family run coffee and coffee machine supply business, founded in 1991 by Steve, a highly experienced retail manager for many years. We look for quality, value, and reliability in every coffee related product we sell, and we strive to back this up with quality of service and experience, impartial advice. At The Espresso Shop we consider our service to be prompt and efficient, and our mission is to provide a reliable service in the field of coffee and coffee machines, by making available and supplying quality assured products.
Contact info
Unit 58, Elderpark Workspace, 100 Elderpark Street, G51 3TR, Glasgow, United Kingdom
- 01414251083
- info@theespressoshop.com
- theespressoshop.co.uk
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Replied to 62% of negative reviews
Typically replies within 2 weeks
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Very comprehensive selection of spare…
Very comprehensive selection of spare parts and very helpful staff. Go to place for everything around espresso! Couldn't do without it 😊
Great place to get parts for espresso machine
Even the parts did fit for what i was looking for(my bad) the service was fast and got the parts i order.
Shipp9ng was relative fast.
Question answered promptly prior to order.
I was not sure which portafilter I needed. I emailed The Espresso Shop & received the answer, placed order & received it promptly.
Plan to use them next time I need something.
Thanks.
Great support.
Fast service. Helpful technical advice. Simplifies the process of obtaining the right parts for my Pavoni coffee maker.
My first visit to the store
My first visit to the store, where I found just the part I was looking for to keep my 15year old Gaggia Classic manual machine going.
So thank you for a great service ....
Third purchase from Espresso shop and…
Third purchase from Espresso shop and all three parts worked and delivery as expected. Cheers.
Excellent experience 👏 👌
I had a wonderful experience. The items I needed were available at a fair price, and the packaging was exceptional, ensuring excellent protection.
Fast response
Fast response. Probably impossible to bring shipping costs down ($18 for a $6 fuse) but I’d give you that 5th star if you figured out how.
Order from Canada
Product was shipped fast(am in Canada) and well wrapped. Part was perfect.
Always find this company helpful
I have used this company before and always liked their service. This time I got the spares sent to France and again they were quick and reliable. The price included taxes so there were no nasty surprises when the post arrived, unlike other companies that I have used. They were also very helpful when I phoned for help.
They are trustworthy, helpful and quick with postage
Fantastic service and they are available on the phone for advice and help.
Quick delivery and expert advice
I received my order quickly and in full…
I received my order quickly and in full with no fuss.
Great sellers!
Our go to shop for coffee quick…
Our go to shop for coffee quick delivery and competitive pricing
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