theenchantedwardrobe.co.uk Reviews 

I ordered pyjamas for my daughter's second birthday over a month before her birthday and as her birthday drew nearer I contacted the Company to be told they would be sent recorded delivery in time for her birthday. They never came. They weren't late, they simply never arrived. I contacted the company 3 months later before my son's first birthday to ask if the money paid could be used for some pyjamas for his birthday instead. I got a prompt response saying they "would do something" and I was hopeful all would be resolved with my experience with this Company, however, after numerous emails I never heard back from them so I ordered on Etsy with a different company and received prompt delivery. I have paid money to this company to receive nothing. I also tried to give them a second chance before writing a poor review, but sadly the situation has not been redeemed.

Unfortunately I had to cancel my order. Nearly a month after the estimated dispatch date it had still not been prepared. I got prompt replies to emails but just be aware the item may not be dispatched in line with your expectations or those that the seller provides.

10/10 yet again. I’ve been ordering now for 3 years for both my children's birthdays. Always so helpful. Victoria and her team always produce a perfect design and it’s always what I’ve asked for. Thank you again! ☺️

I placed an order on the 20th August, with an estimated dispatch date - 26th August, thinking this would be plenty of time for my order to have arrived by the 5th September in time for my son going back to school. However weeks went on and it never showed. Contacted the business, promised numerous times that it would get dispatched this week, then the next week but still no item. Kept emailing and eventually got no response. Really poor communication. 6 weeks went by and I asked for a refund, again no response. Luckily I purchased the item through PayPal so I got a refund from them. Looking at the reviews it seems this is a regular occurrence. Don’t listen to the estimated dispatched times as the owner seems to think it’s acceptable to go over it by weeks!

Edit
The point is not about missing my email. It’s the fact that you have estimated dispatch times of a week or 2 later from the order date but they don’t seem to be getting met. 100’s of reviews stating the same problem. Your business targets mainly children's events, birthdays etc. This isn’t fair on parents ordering for their children and expecting it to be dispatched around the order date. Then it doesn’t come and the children are left without. These negative comments are going to continue if you can’t meet a reasonable deadline. What should have happened with my order was that after 2/3 weeks just emailed me and apologised, offered a refund but no it got left 6 weeks later. I shouldn’t have had to put a claim in. People may not realise you don’t own your own stock. Therefore the customer is waiting on a supplier, then the business to post their order.

The girls absolutely loved the shirts. 😊🙏

Absolutely amazing took time to help me out of working hours very kind and the gifts I ordered are perfect couldn't recommend anyone better!

Fantastic service and amazing products my little boy will love his birthday top and water bottle.

Postal strikes delayed the parcel slightly but it still made it in time for when I needed it. Victoria was very helpful and always answered my emails.

I am really happy that I stumbled across this business. The varsity jacket was just what I was searching for, it's a lovely item, the quality of the material is very good and well worth the money.

The Website was easy to navigate and I was impressed with the amount of colour options available on most products.

Delivery was longer than stated on confirmation email but after chasing I was informed it was because the item was awaited from supplier and it turned up a week later. Bearing in mind we have had postal strikes I don't think delivery was excessively late. Customer service was good considering it's a small company. You can't expect people to immediately reply to messages. I did chase up my initial email asking for estimated dispatch time as this had passed and I'd only had an automated response. My second email was responded to very quickly with an apology for missing the initial message. A dispatch email was sent and I received the item a couple of days later.

I will definitely shop with The Enchanted Wardrobe again.

After finding the direct email, the communication was great, my order got lost but once I got in touch they sorted me out, the problem was I left it too long to get in touch because I though as a small business it would take longer to get, but this meant my girls birthday came and went...but all is good and she is really happy with another surprise present :) quality is great too! Thanks so much!

After some initial problems around communication, Victoria resolved these issues and I managed to receive my daughters items in time for her birthday (albeit on the day)!
I do think there could be some better communication and lengthier predicted dispatch times so that customers can manage their expectations but once the items arrived they were great quality and my daughter absolutely loves them.
I would order from here again but just give yourself plenty of time for your order to arrive. Thank you Victoria for sorting our order and resolving the issues.

Received the order today. Lovely quality, arrived on time and made my lovely 6 year old granddaughter smile! Happened across this website online and would definitely use again without hesitation. Really great value for money and fabulous quality 😊

Finally received my order today and am very pleased with all my items. Good sizing, vibrant colours and good quality. Yes they are a little late but as i order well in advance i wasn't too concerned.

I ordered a personalised t shirt for my daughters birthday one week prior to the day I emailed and asked if they could possibly rush my order to ensure delivery before her birthday day they responded almost instantly and said they would do the best they could. There was also Royal Mail strikes on and I emailed again to ask for an update and was advised it was done and had been Despatched. The t shirt arrived within 3 working days from my order. I cannot recommend this company enough. The customer service was phenomenal and the product was excellent quality. Will definitely be using this company again.

I placed an order of a personalised t shirt for my grandson on 9th September with estimated postage date of 16th September then week after 16th I contacted them and was told they were waiting on further information which I had informed on their order form. Now another week after sorting this out I still do not have my order and have now informed them I want full refund. I wonder what excuse they will say to refuse refund, I await a response from them.
I try to assist small businesses but this company is not good at all to use. Unfortunately I did not read the reviews on Trust pilot before purchasing otherwise I would not be in this situation. But going by other consumers reviews, I was not the only one to be fooled by their promises.
Will definitely update this review.

I placed an order on 31st August. My expected date of dispatch was on 09/09/22. Unfortunately I have still not received my order and have contacted for the third time with no reply!

I ordered a little late this year for my boys bday pjs, but I emailed and Victoria was so helpful! She even got the order sent out as soon as possible for me as to make sure my sons pjs arrived before the date needed and with plenty of time too!
I’m so happy with my order and I can’t wait to see my little boys face when he sees them!
Victoria you are a lovely lady & your excellent customer service didn’t go unnoticed!
Thank you so much xx

From reading the other negative reviews here, Victoria seems to dispute everything her customers say and blames them for not responding etc. So, for simplicity's sake, below is my entire email chain with her. All I've done is remove the email addresses, and only copied the key parts of the order dispatch email.

I asked for a refund for the second time last night and it's been another business day without a response. It looks like people only get refunds/replies when they post here, so it's my last resort.

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From: The Enchanted Wardrobe
Sent: 15 August 2022 08:11
To: Louise
Subject: Your Order 24764 has been dispatched!

Hi Louise,

We just wanted to let you know that your order with us at The Enchanted Wardrobe has been dispatched. Your order details are shown below for your reference:

**Given the current situations, please allow a little extra time for delivery.**

Order #24764 (August 11, 2022)

Estimated to dispatch by 18/08/2022

--------------------------------

From: Louise
Sent: 07 September 2022 12:46
To: The Enchanted Wardrobe
Subject: Fw: Your Order 24764 has been dispatched!

Hi,

I haven't received my order yet, do you have any tracking information?

Thanks,
Louise

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From: The Enchanted Wardrobe
Sent: 07 September 2022 21:44
To: Louise
Subject: RE: Your Order 24764 has been dispatched!

Hi Louise,

Thanks for your email and firstly my apologies for any confusion. Unfortunately, the email you had received on the 15th for dispatch was sent due to an error with my system. I did attempt to send an email to those impacted by this later in the afternoon once I realised this, but I wonder if you may not have received this email update for some reason.

I did unfortunately have a delay processing your order due to a delay with bottle stock arriving from my supplier. I am working to make and dispatch all orders as quickly as possible and hope to have your order on it’s way as early next week as possible as tomorrow/Friday are Royal Mail strike days.

I do hope this will be ok.

Many thanks,
Victoria

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From: Louise
Sent: 16 September 2022 15:51
To: The Enchanted Wardrobe
Subject: Re: Your Order 24764 has been dispatched!

Hi Victoria,

Could you please cancel my order and issue a refund? I ordered these items for my nephew's birthday which is now almost a month ago.

Thanks,
Louise

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From: Louise
Sent: 26 September 2022 21:07
To: The Enchanted Wardrobe
Subject: Re: Your Order 24764 has been dispatched!

Hi Victoria,

Please process my refund and confirm it's been done as soon as possible. I shouldn't have to wait 10 days+ for a response.

Thanks,
Louise

So happy with the personalised t-shirt for my son’s 2nd birthday, definitely recommend 👍

Customer service is none existent! Particularly as a small businesd, your customer relations need to be on point, sadly this is not the case here. Ordered a personalised bottle to have no correspondence or replies to my E-mails. I understand issues may arise but these need to be addressed and made aware of to the consumer. Also do not set deadlines if you have little to no intention of meeting them as it just ends in disappointment!

Complete waste of time and will be avoiding, and also informing others to do the same.

Love it for my son's 2nd birthdays he loves a lot Cocomelon 💙 he enjoys watching