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Theecig.co.uk Reviews 1,148

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TrustScore 3.5 out of 5

3.6

Electronic Cigarette Store
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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, finding them to be excellent and varied. Many also appreciate the competitive pricing and the efficient delivery service, often noting quick and prompt arrivals. The online ordering process is generally described as easy to use and navigate. However, some people were dissatisfied with issues related to their orders, such as incomplete deliveries, incorrect items being sent, or significant delays. A few customers also mentioned problems with receiving proper communication or support when these order-related issues arose.

What people talk about most

Product

Reviewers mention positive feedback about product quality and selection. Customers appreciate the great... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting fast shipping and... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers report issues such as damaged or incomplete... See more

Price

Customers consistently note positive experiences with price. Many reviewers praise the good and competitive... See more

Service

Users describe positive interactions with service. Many reviewers praise the prompt and reliable service,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Previous orders have been completed pretty smoothly however I placed an order November 10th my money was taken but no sign of order. I have sent 3 e mails and 2 messages on the online chat option an... See more

Rated 5 out of 5 stars

Best vape store for exclusive offers and they also sell exclusive quality vape juice (feast treats) that nowhere else stocks! Staff are always friendly and helpful in store and online service is quick... See more

Rated 5 out of 5 stars

Exellent buying experence , good prices , easy to use web page , items delivered within 2 days . I would not hesitate to use them again. Many thanks.

Company details

  1. Electronic Cigarette Store
  2. Tobacco Shop

Written by the company

The E-Cig & CBD Store is the largest growing electronic cigarette & CBD Store in the UK with 50+ Stores Nationwide, providing a huge range of brands of e-liquids & vape devices & accessories. Stocking a huge selection disposable vapes including, Elf Bar, Elux and Crystal Bars.

Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 2 out of 5 stars

Vape juice order

I ordered some vape juice. And I day layer I was refunded. Without a reason why? So I emailed them asking why?... the did respond quickly. Saying it was out of stock. Then update your web site! Plus they take the payment straight away and take 10 days to refund... not happy.....

5 March 2025
Rated 5 out of 5 stars

Great flavours

Great flavours, love the cherry bakewell. Easy to use website and delivery great. Will be ordering from again.

4 February 2025
Unprompted review
Rated 1 out of 5 stars

Missing half the order and wrong flavours sent

I ordered 6 liquids, 3 of which I chose to be Grapefruit Soda. Instead, I was sent 3 Fruit Punch and no Grapefruit Soda. I wasn’t made aware the Grapefruit Soda was out of stock, or that it wouldn’t be delivered, and I would have preferred to be contacted to ask which replacement flavour I would like, instead of the store just choosing for me. This is the 3rd or 4th time that this has happened now, and not only this, but on multiple previous orders, half of the order wasn’t even sent. We have tried to contact the store multiple times with no response or care. Wouldn’t advise buying from this company.

23 December 2024
Unprompted review
Rated 1 out of 5 stars

Disgusting company and faulty goods

- Disgusting customer service. Rude, sexist, abusive when you’re not making a sale!
- Faulty goods!
- Don’t believe their warranty as it’s not worth the paper it’s printed on.
- They’re selling faulty goods (pods also) aware they leak.

6 November 2024
Unprompted review

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