I have been with The Directory Guys for 10 years, they have helped me rank highly on Goggle and supported me with marketing ideas such as Google Adwords and Google reviews. With all three of my bea... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have been working with the directory guys for a few months now and we are seeing results. I recently spoke to Matt to discuss our progress and really appreciated the honesty. A lot of companies in... See more
Company replied
I have been with the Directory guys a few years now and absolutely love their work. I have been working with Gino for maybe the last 2 years and he is 10/10 I would highly recommend! He’s really helpe... See more
Company replied
Andre is very helpful. Even though he is busy with many other clients, he always finds time in his day to help me. He’s been a massive part of me staring up my own small business. If anyone else is th... See more
Company replied
Company details
Contact info
London, United Kingdom
- 0203 598 5105
- feedback@thedirectoryguys.co.uk
- thedirectoryguys.co.uk
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 64% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Karla has been great.
5 August 2026
Unprompted review
Reply from The Directory Guys Ltd UK
Thank you for your lovely feedback! We’re so pleased to hear that Karla has been great and provided such a positive experience. We’ll be sure to pass on your kind words!
Problem solved
Since I have started using their services I have been treated very well,always with courtesy,the staff is very polite and able to understand my needs,in paticular Jess, she has impersonate what customer service really I am very happy about it. Thank you
5 August 2026
Unprompted review
Reply from The Directory Guys Ltd UK
Thank you so much for your wonderful review! It’s fantastic to hear how happy you are with the service, and we really appreciate you taking the time to share your experience! 😊
Reply from The Directory Guys Ltd UK
We're delighted to hear that Gino has been helpful and provided you with an open and positive experience. We'll be sure to share your kind feedback with him. We appreciate you taking the time to leave a review and look forward to continuing to support you.
Reply from The Directory Guys Ltd UK
Thank you for your review! We're pleased to hear that you've had a great experience with our communication and are happy with the service we provide. We appreciate your feedback
I found Carl especially helpful in…
I found Carl especially helpful in clearing up my query, he was both polite and professional and answered all my questions in a straight forward, understandable manner. Thank You.
4 August 2026
Unprompted review
Reply from The Directory Guys Ltd UK
Thank you for taking the time to leave us such a lovely review! We're delighted to hear that Carl was able to answer your questions clearly and provide the professional, friendly service you deserve. We really appreciate your feedback
Nivan and Chantelle were very helpful…
Nivan and Chantelle were very helpful and very easy to work with
4 August 2026
Unprompted review
Reply from The Directory Guys Ltd UK
Thank you for your wonderful review! We're delighted to hear that Nivan and Chantelle were so helpful and made the process easy for you!
Customer service
From the start of the process until now the customer service & product/service they provide is flawless,
We will be continuing to use them going forward into the future
4 August 2026
Unprompted review
Reply from The Directory Guys Ltd UK
Thank you for your fantastic review! We're delighted to hear that you've had such a positive experience with both our customer service and the services we provide. We look forward to continuing to support your business
Just tried it out with them and they will help you out with your business
Because they are nice people and they helped me out with my problems thank you very much
3 August 2026
Unprompted review
Reply from The Directory Guys Ltd UK
Thank you for taking the time to leave us a review! We're so pleased to hear that you've had a positive experience and that our team was able to help with your business and resolve your concerns. Thanks again
These guys are pests they ring every…
These guys are pests they ring every single day and when you tell them that you’ve called me yesterday you called me the day before they ring at least 3 to 5 times a week different people they got all offensive so no we haven’t rang you know we haven’t rang you when they have rang absolute pests
3 August 2026
Unprompted review
Reply from The Directory Guys Ltd UK
We appreciate you taking the time to share your feedback. We take concerns around communication seriously and would like to look into what has happened here. If you could please get in touch with our team, we would be happy to review this. Thank you
I’ve had a great onboarding experience…
I’ve had a great onboarding experience with Beth. She has been friendly, professional, and very helpful throughout the process, making everything clear and straightforward.
I’m looking forward to continuing to work with The Directory Guys on my SEO and marketing, and I hope the excellent experience I’ve had so far continues throughout the journey.
Thank you, Beth, for all your support!
29 July 2026
Unprompted review
Reply from The Directory Guys Ltd UK
Thank you for your fantastic feedback! We're delighted to hear that Beth provided such a friendly, professional, and helpful onboarding experience. We'll be sure to share your kind words with her
Very professional and patient
Very professional and patient. As the mobile phone connection was poor, I got most of what was said, and I'll look forward to moving forward with the Directory guys
well done fella
31 July 2026
Unprompted review
Reply from The Directory Guys Ltd UK
We're delighted to hear that our team provided a professional and patient service, especially while working through the connection issues. If you need any further help, please don't hesitate to call
I had a great experience with Directory… Gino gave honest and professional advise
I had a great experience with Directory Guys. Gino was incredibly helpful and understanding about my website situation. He took the time to listen, explained everything clearly, and gave honest advice about the best route for me to take rather than trying to push something I didn't need. I really appreciated his transparency, professionalism, and genuine willingness to help. Thank you, Gino!
30 July 2026
Unprompted review
Reply from The Directory Guys Ltd UK
Thank you for your fantastic feedback! We're delighted to hear about your experience with Gino. We'll be sure to share your kind words with him
I had an outstanding experience working…
I had an outstanding experience working with Sian. From start to finish, she was incredibly professional, knowledgeable, and approachable. She explained everything clearly and took the time to ensure I fully understood the process, answering all of my questions with patience and confidence.
Sian’s communication was excellent throughout, and her professionalism gave me complete confidence in the service. She genuinely went above and beyond to make everything straightforward and stress-free. It’s clear she takes great pride in her work and delivering the best possible experience for her clients.
I wouldn’t hesitate to recommend both Sian and The Directory Guys. Thank you for providing such exceptional customer service!
Sami Akili
29 July 2026
Unprompted review
Reply from The Directory Guys Ltd UK
Thank you for your fantastic feedback! We'll be sure to share your kind words and we really appreciate your recommendation and continued support.
Bianca has been amazing ever since ive…
Bianca has been amazing ever since ive been with these guys, really helpful
29 July 2026
Unprompted review
Reply from The Directory Guys Ltd UK
Thank you for your kind feedback! We're delighted to hear that Bianca has been so helpful and has provided such great support throughout your experience with us
Well deserved
Excellent service with proven results couldn’t be happier with the overall experience
26 July 2026
Unprompted review
Reply from The Directory Guys Ltd UK
Thank you for your fantastic feedback! We're delighted to hear you're happy with the service and the results you've achieved. We look forward to continuing to work with you
Helpful and explained everything well.
Helpful and explained everything well.
28 July 2026
Unprompted review
Reply from The Directory Guys Ltd UK
Thank you for your feedback! We're pleased to hear that our team was helpful and took the time to explain everything clearly. We appreciate your support and are always happy to assist.
Absolute waste of time and money!
Absolute waste of time and money!! Not one customer, months of payments for nothing, cancelled with them yet they still on a monthly basis charge my credit card!!! Go elsewhere, this lot are scammers!!!
1 July 2026
Unprompted review
Reply from The Directory Guys Ltd UK
We're sorry to hear you feel this way. We have attempted to contact you regarding your concerns, but we have not yet been able to reach a resolution. Please get in touch with our customer service team so we can continue working with you to resolve this matter.
Excellent communication
Excellent communication. Very helpful in guiding me on how to set things up.
👌
27 July 2026
Unprompted review
Reply from The Directory Guys Ltd UK
Thank you for your great feedback! We're pleased to hear that our team provided excellent communication and support while helping you get everything set up. We are always here to help.
Great experience from my perspective
Great experience from my perspective. Really effective at boosting rank in designated area. Good support with monthly check in call. Bianca is excellent - thanks!
27 July 2026
Unprompted review
Reply from The Directory Guys Ltd UK
Thank you for your fantastic feedback! We're delighted to hear you've had such a positive experience and that you've seen great results in your area. We really appreciate your support!
Mindful and profi
They were both patient and professional when speaking to me and helped me get the job done.
24 July 2026
Unprompted review
Reply from The Directory Guys Ltd UK
Thank you for your kind feedback! We're pleased to hear that our team was patient and professional throughout your experience. We're glad they were able to support you and help get everything completed successfully.
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