The Debt Resolution Service Ltd Reviews 58

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Yousef was great cant fault the advice given and the team have helped me reduce my out goings making life easier. The whole team were great too would highly recommend getting in touch if your s... See more

Rated 4 out of 5 stars

They explained all my options going through all the details and advised me which option they thought was best for my circumstances. I was given a choice which option I thought would be right for me.

Rated 5 out of 5 stars

Communication was prompt, clear, and always reassuring from the initial contact. Every question I had – no matter how small – was answered with patience and understanding. I never felt judged, o... See more

Rated 5 out of 5 stars

Gemma and the team have been amazing. My situation isn’t easy, as my debt would cause a breakdown in my marriage, but DRS have been so supportive in such a sensitive situation. I am early into my... See more

Company details

  1. Credit Counseling Service
  2. Debt Relief Service
  3. Insolvency Service

Written by the company

We will take the time to understand your personal situation. Nobody’s finances are identical and everybody prioritises in their own way, so it’s important for us to understand your personal circumstances. It’s not just about calculations on a page, but how every part of your life is being influenced by your situation. We can help you find a solution to your financial circumstances.


Contact info

4.8

Excellent

TrustScore 5 out of 5

58 reviews

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Rated 5 out of 5 stars

Yousef was great cant fault the advice…

Yousef was great cant fault the advice given and the team have helped me reduce my out goings making life easier.

The whole team were great too would highly recommend getting in touch if your struggling financially.

Rob F

18 February 2026
Rated 5 out of 5 stars

Saviour

When I got my IVA I was at rock bottom, couldn’t afford a pint of milk. My Iva saved me and the debt resolution company were nothing but kind throughout payments were always reasonable I was able to complete my IVA within 4 years due to moving onto a higher paid job. Able to call and speak to anyone at any time I did not have one bad experience

20 January 2026
Rated 5 out of 5 stars

Exceptional Service – Supportive, Professional and Life-Changing

Communication was prompt, clear, and always reassuring from the initial contact. Every question I had – no matter how small – was answered with patience and understanding. I never felt judged, only supported. They explained every step in detail, kept me informed throughout.

Thanks to their guidance and expertise, I now have a plan in place and, for the first time in a long time, genuine peace of mind.

A heartfelt thank you to the entire team – but I want to give special thanks to Nessar and Jason, who went above and beyond to provide the reassurance, advice, and encouragement I needed.

If you're struggling and unsure of where to turn, I highly recommend reaching out to this team – you will be treated with respect, professionalism, and care every step of the way.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

All the team (specifically Kevin, Leila and Jason) have been really helpful throughout my whole situation and successfully helped me with my debt. An absolute credit to the team and huge thank-you for your time.

19 May 2025
Rated 5 out of 5 stars

After talking to many of these…

After talking to many of these "specialists" who all just tried to sell me an IVA, even tried tried to pressure me to do it there and then, I luckily came across The Debt Resolution Service, who helped me and advised me to try a few different solutions before going down that route, in a nutshell, they seem to be the only genuine people out there. Recommended 👍

17 April 2025
Rated 5 out of 5 stars

So supportive

Gemma and the team have been amazing.
My situation isn’t easy, as my debt would cause a breakdown in my marriage, but DRS have been so supportive in such a sensitive situation.
I am early into my IVA (around 3/4 months), but so far so good. Very prompt responses when I have had any questions or queries.
I’m so grateful to them for digging me out of this hole and ultimately saving my marriage and my sanity!

19 November 2024
Rated 5 out of 5 stars

I am very happy my debt has been put…

I am very happy my debt has been put into one monthly payment which has really helped me a lot and it's all thanks to Gary and Tony who has helped me through this. This is the best debt company that has been so helpful

8 September 2024
Unprompted review
Rated 5 out of 5 stars

A pleasure to deal with from the off

A pleasure to deal with from the off, made a difficult decision more understanding and guided me through the whole process, on the odd occasion where I knew my monthly repayment may be late they accommodated that without problem, only time I had an issue was when it come up to the anniversary date of the IVA commencing when they done the reviews, I started out on an affordable monthly repayment but the figures were based on my income during Covid and lockdowns etc so the following year when things were a bit more
“Normal” my month contributions were going to go up dramatically! This coincided with the cost of living crisis where all bills were going through the roof, So it just wasn’t visible to accept the repayment they proposed so I discussed my options with them and they went back to the creditors and negotiated a more realistic figure so my what Im saying here is talk to them, dont ignore it and default and end up with a failed IVA, they are very helpful, two years further down the line my personal circumstances changed for the worst with my health, I was having to cut back my work commitments due to this, my only option was to email them and say look I can’t continue with the IVA I will have to seek further advise and possibly file for bankruptcy but I spoke with an advisor called Gemma Harvey who was fantastic, really went above and beyond to help
Me, she told me to gather some evidence of my health conditions and explain why I cant continue paying the IVA and she would propose to my creditors that on health grounds that my IVA should end at this point in full
And final settlement and that my payments would stop from that day until the creditors meetings etc, so after about 2 months Gemma called me after the virtual creditors meeting and said they had voted in favour of ending my IVA as mark it as settled, so Its a great relief for me that its all over and I have no bad debts anymore and now I can focus on my health and financial recovery now I have a fresh start. Thanks Gemma, your a star

14 June 2024
Rated 5 out of 5 stars

Although I haven’t got the desired…

Although I haven’t got the desired outcome for my early settlement offer, this has nothing to do with The Debt Resolution Service, and I honestly couldn’t have asked for more support. Jason, Gemma, Tom and others that have dealt with my queries and really took time to understand my position and attempt to resolve the matter with my desired outcome at the four front. Really appreciate the hard work and support and it’s a shame you will have to put up with me for at least another year

1 March 2024
Unprompted review

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