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Review summary

Created with AI, based on recent reviews

Considering 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendly demeanor, and professional yet warm approach, making them feel at ease during challenging times. The customer service is frequently highlighted as outstanding, with many appreciating the clear explanations, patience, and supportive guidance throughout the process. People also found the overall service to be excellent, noting its efficiency and the positive impact on their well-being. However, some people mentioned issues with initial contact, describing experiences where calls were not returned as promised or felt rushed. A few other people also felt that the process of sharing sensitive information via WhatsApp was unprofessional, and some found the conversations to be hurried with assumptions made before their situation was fully explained.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise individual staff members... See more

Customer service

Clients share positive opinions on customer service. Many reviewers praise the helpfulness and patience of... See more

Service

Users describe positive interactions with service, highlighting its professionalism, speed, and helpfulness.... See more

Customer communications

Customers had ambiguous experiences with contact. Many reviewers praised the initial contact, feeling at ease... See more

User experience

People report positive experiences with user experience. Many customers highlight the clarity and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have been struggling for a long time as a single father with debts breathing down my neck but within 15 minutes of filling out the form Ryan from the debt centre took me through everything single step... See more

Company replied

Rated 5 out of 5 stars

These are absolutely amazing, the staff are amazing,my advisor was Ryan, he was great, he was very professional yet friendly and warm so i felt totally reassured. The other staff too, was also warm,... See more

Company replied

Rated 5 out of 5 stars

What can I say?....Well..... Ryan and Daniel have been absolutely amazing! They both held my hand and walked me through the entire process, explained every detail, met me with humour and made me f... See more

Company replied

Rated 5 out of 5 stars

I had a wonderful experience & can’t recommend them highly enough! Ryan and Daniel handled my case, they were awesome. Very professional, polite, helpful and incredibly supportive as I was going thr... See more

Company replied


Company details

  1. Alternative Financial Service

Written by the company

The road to debt freedom is there... you just have to decide to drive on it! We are here to help you consolidate your debts into one affordable monthly payment. You could legally write off up to 80% of your debts though our Government Scheme. We treat every customer as an individual and our support is tailored to your personal circumstances, ensuring your best interests are central to our advice. We define ourselves by our values as a business. These values inform the way treat our customers and our staff.


Contact info

4.9

Excellent

TrustScore 5 out of 5

307 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Money advice

Very helpful and understanding company Daniel and Jason both been fantastic resolving my issues I would highly recommend talking to them
5* service
Thanks for all your hard work
Regards Shane

29 March 2026
Unprompted review
Rated 5 out of 5 stars

I am very pleased with everything with…

I am very pleased with everything with the support with the help with my debt for a reason appreciate it very lot for the time beeen and thanks u for from the person Ryan and James and every we body who was dale with my debt case

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Very compassionate.

I was treated with thoughtfulness and compassion. Rob and Jason explained everything as we went through the process. They were very patient and helpful when I had to upload anything and guided me through the process.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

My first contact with the company was Jason, he was extremely helpful and then put me on to Sheraz. Between the two of them I was walked through every step, they were amazing.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

When I was at my lowest point not…

When I was at my lowest point not knowing how to sort out the sudden debt that I found my self in , I nervously reached out to the debt centre to be greeted also treated with the most unjudgementa care and dignity by a gentleman of the name Danny. He spoke me through the process and supported me in every step of the process to the finale stage. Not once did I feel unsupported. The debt centre more so Danny gave me my life back when it was so dark . I couldn’t thank him enough.Danny you were amazing and the team also I owe you all for giving me my life back . Thank you

1 February 2026
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi there

Thank you so much for your kind words and 5 star review.

It really means a lot to the whole team knowing that your experience with us has been so positive. Especially to those seeking financial help with their debts, this will go a long way.

And i'm so pleased you have put yourself back in control of these debts!

All the best for the future
The Debt Centre

Rated 5 out of 5 stars

Sheraz and the team were fantastic

Sheraz and the team were fantastic, patient and so helpful throughout the whole process. Would highly recommend.

22 February 2026
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Michelle

Thank you for leaving a 5 star review!

Your feedback is important to us and allows us to continue to support people in a similar situation to you. I'm so glad you have managed to find the perfect solution!

All the best in the future
The Debt Centre

Rated 5 out of 5 stars

Great team

The whole team was great from start to hopefully finish tomorrow 12th, its a load of worrying just lifted in one phone call to start with going forwards in any one's life

4 February 2026
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Rachel

We're really grateful for your kind words and the 5-star rating! - Thank you.

Your feedback means a lot and motivates us to keep doing our best for people like yourself, who need debt help.

Many thanks to you
The Debt Centre

Rated 5 out of 5 stars

great help from start to…

Daniel was a great help from start to finish explaining all the different options and helping along with everything and helping me write off over 30k 👍🏻 well recommend

12 January 2026
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi David

Thank you for leaving a 5 star review.

It's so good to hear you have managed to find the perfect solution for your debts. I hope this fresh start brings great things for you.

All the best in the future
The Debt Centre

Rated 5 out of 5 stars

I would like to take this opportunity…

I would like to take this opportunity of thanking everyone for their help. I found them so easy to talk to there was no judgement or anything like that they were so helpful and understanding thank you Daniel and your whole team

10 February 2026
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Michael

Thanks so much for taking the time to leave us a 5-star review! Feedback like yours is not only appreciated but also helps us give help to more people like yourself.

All the best for the future
The Debt Centre

Rated 5 out of 5 stars

From start I was a bit nervous to get…

From start I was a bit nervous to get InTouch when when I got in contact with Ryan he made me feel comfortable and safe with no judgement which made it so much easy to talk about my debt .
Then I spoke to Sheraz another person that was so calm and helpful with the process to get everything in order and to help me get where I need I cannot thank these guys enough I would deffo recommend theses guys so if your reading this and worried please get in touch with them they will help you. Tha k you guys

26 January 2026
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Chris

Thank you for taking the time to leave such a positive review.

We're pleased that your experience reflected the level of service we aim to deliver to all our clients.

Your feedback is both valued and motivating.

All the best to you
The Debt Centre.

Rated 5 out of 5 stars

Everyone here are just fantastic

Everyone here are just fantastic. Ever so helpful kind and very professional. I could have not asked for better help with my debts.

My special Thanks to the lovely and helpful Danny, my advisor , who had assisted me all the way. Danny thank you so much.

30 January 2026
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Carlos

Thank you so much for your kind words. It really helps others in similar situations to find the courage to reach out for help.

We are so happy you have managed to find the right solution for your debts.

All the best for the future
The Debt Centre

Rated 5 out of 5 stars

Well what can I say about these guys…

Well what can I say about these guys…. Absolutely brilliant no messing about, great at what they do lovely staff highly recommend

30 January 2026
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Sammylee

Thank you for leaving such a great review - and the 5 stars! I'm glad we have managed to help you on your debt journey and found the best solution for you.

We wish you all the best for the future
The Debt Centre

Rated 4 out of 5 stars

Ryan and Daniel has been awesome

Ryan and Daniel has been awesome. Supportive when i was stressing out about the debtors, helped me to stay calm, they where avaliable to answer questions, no questions was a bother to them and willing to listen then give advice. Thank you both for the support.

27 January 2026
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Natasha

Thank you for your kind words and generous rating.

We value your feedback greatly, and we're please to know your experience met your expectations. It was our pleasure to assist you.

All the best in the future
The Debt Centre

Rated 5 out of 5 stars

Excellent service

A huge praise for Jason for reaching out and getting the ball rolling, and Daniel, who has literally transformed my everyday life. He has helped me take control of two huge debts that had me constantly worried about being at home in case of a knock at the door or the removal of goods. For the first time, amongst loads of other creditors with a constant barrage of letters daily begging me for money i simply didn’t have- I can now sleep and breathe easy, knowing my debts are manageable and affordable. What Daniel has done is nothing short of a miracle!!!

The customer service was truly humanised, neither patronising nor diminishing me or my situation in any way. They explain everything with such clarity and transparency felt informed throughout. Making the first step is the hardest, but if you choose these guys, I can assure you of nothing but a positive outcome.

I cannot thank this company enough!
10/10 service throughout

27 January 2026
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Emma

Thank you so much for your kind words and 5 star review.

It really means a lot to the whole team, especially Jason and Daniel, knowing that your experience with us has been so positive. And to others seeking financial help with their debts, this will go a long way.

Much appreciation.

All the best for the future
The Debt Centre

Rated 5 out of 5 stars

I would like to take this opportunity…

I would like to take this opportunity to say thank you. I've never felt like you've judged me or looked down on me which was my big worry in going to anyone about my debt.

27 January 2026
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Pam

Thank you so much for the 5-Star review. We're really glad we could support you on your journey, and it means a lot that you took the time to share your experience.

Your feedback truly helps us continue making a difference

All the best to you in the future
The Debt Centre

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