The Crafty Bonobo Reviews 

40
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of products, finding items like signs and LED displays well-made and exactly as expected. Many are delighted with the fast and efficient delivery, often receiving orders quickly, sometimes even the next day. Excellent customer service is also highlighted, with staff described as helpful and professional, contributing to a positive overall experience. However, some customers noted significant order issues. Several reported not receiving items at all, even after long waits, with some mentioning unfulfilled orders and a lack of refunds. Others experienced shipping delays, leading to disappointment and ruined gift plans.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the fantastic quality and design of items... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising its speed and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers praising quick delivery, even... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the high quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The guys a star. fast response, great interaction, great suggestions, agreement and delivery of the finished product, all excellent. exactly as expected.

Rated 5 out of 5 stars

Thank you we love the sign & it's great finishing touch to our Snug. Great service, fast delivery, 5star highly recommended.

Rated 5 out of 5 stars

I ordered this product as something to use for my own DJing experience so that people could find me on socials whilst I was DJing. The product really is top quality, I am over the moon with it. Eas... See more

Rated 5 out of 5 stars

Great service, delivery as expected within 3 days of ordering. Slight issue with my product, good email communications and dispatch of a new sign the same day. Thank you


Company details

  1. Craft Store

Written by the company

Personalised Gifts for every occasion.


Contact info

4.0

Great

TrustScore 4 out of 5

40 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(40)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The guys a star

The guys a star. fast response, great interaction, great suggestions, agreement and delivery of the finished product, all excellent. exactly as expected.

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant product and brilliant service!

I ordered this product as something to use for my own DJing experience so that people could find me on socials whilst I was DJing.
The product really is top quality, I am over the moon with it. Easy and quick to set up and get it up and running. Especially for the price, I didn’t expect the product to be such high quality. Highly recommend.

I paid for the fast delivery and had the product the next day.

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Ordered for the first time

Ordered for the first time. Excellent service and item received quickly. We ordered a house number sign, which has now been placed on our outside wall. Very pleased with the sign and we are hoping it will stop delivery drivers taking our orders to wrong house which happens all the time.

They shouldn’t miss it!
Jooles

10 January 2026
Unprompted review
Rated 1 out of 5 stars

we received an item as a christmas gift…

we received an item as a christmas gift from my mam, we loved the sign but the LED lights where broken. we sent a very polite message only to be ignored multiple times. my mam has also emailed and she has been ignored too!
DO NOT ORDER!!!

27 December 2025
Unprompted review
Rated 5 out of 5 stars

The sign is brilliant

The sign is brilliant. Exactly as I imagined it would be and now has pride of place on my wife's greenhouse. The price and delivery were the best I had found abd the quality superb.

25 December 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a plaque for Xmas present

Ordered a plaque for Xmas present. Did not recieve. When I messaged I was told they had issued a refund as they couldn't do it. Upon seeing reviews it would appear this is a frequent thing with the company, take your money and not send item. I would be cautious about ordering as there are plenty of other companies that do same products with excellent reviews.

27 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I received a present from this company for my birthday and loved it so much we bought my grandsons a light for Christmas. The remote didn’t work. We messaged the seller and not only did they replace the lights with the remote but a full unit, Excellent customer service. We were really happy with their quick response and replacement in time for Christmas.

18 December 2025
Unprompted review
Rated 1 out of 5 stars

Do not order from this website

Do not order from this website. I wish i read the reviews. Took my money and not received anything. I will be reporting them to trading standards and try to claim my money back from my bank.

8 November 2025
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid. Paid for a led sign. Never received the item and never received a refund when I asked 2 months after purchasing.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Great product!

I had a really great experience with Crafty Bonobo from start to finish. They firstly communicated really well with me, answering my questions.

And the personalised mirror sign they made is terrific. It looks exactly like the preview you see online. I love the fact it is not actually made of glass. It’s so much lighter and easier to handle (and safer) - but still has super high reflectivity.

The remote controlled LED strip is a separate element. I prefer that too (rather than being hard wired into the sign). When I hung my sign, I positioned the LED strip separately to give the perfect lighting. (If you prefer, it’s been designed to attach directly on the hanging lugs). Also, the LED lighting has a built in switch on the cable, so if the remote breaks, or you lose it, you can still use the lighting.
Very pleased.

6 November 2025
Unprompted review
Rated 1 out of 5 stars

I've tried to call

I've tried to call
WhatsApp
Email and nothing
On Facebook you see videos of a woman throwing things away and that's what it seems some reviews are awful.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, delivery as expected within 3 days of ordering. Slight issue with my product, good email communications and dispatch of a new sign the same day. Thank you

5 September 2025
Unprompted review
Rated 1 out of 5 stars

Paid for a few items from Crafty Bonobo…

Paid for a few items from Crafty Bonobo but they never sent everything I ordered the only response I recieved was them asking me if I checked the package. They then never responded to any emails at all. So the only recommendation I can give is to avoid them and buy from someone else

12 August 2025
Unprompted review
Rated 1 out of 5 stars

Item not delivered

Hi has anyone actually had a delivery from this company, ordered an LED sign in May , I paid £238 and I still haven’t got it , they won’t answer the phone or emails !!! I have the bank onto it now !!!!

18 May 2025
Unprompted review
Rated 1 out of 5 stars

Flawed mirror marked and scratched

Flawed mirror marked and scratched. I paid 84.99 and can't give it as a gift. Refused me a refund despite sending photos. Cheap, flimsy. Don't bother. You would get a classier gift down at home bargains. Scumbags now I don't have a wedding gift to give to my neice.

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic company!

Ordered for the first time,absolutely fantastic service! Answered a question promptly ,you get a 10% discount on first order,was dispatched a delivered so fast,the quality is amazing,will definitely order again!

17 March 2025
Unprompted review

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