The CPAP Store Reviews 214

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 207 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional value, noting that prices for products are significantly lower than those found elsewhere, often by half or more. The ordering process is described as effortless and the website is easy to navigate, making it simple to find and purchase items. Reviewers consistently praise the fast and efficient delivery service, with many receiving their orders within a few days, often sooner than expected, and items arriving in perfect condition. The overall service is frequently commended for being professional and personal, with a good selection of products readily available. However, some people mentioned a minor annoyance of needing to create an account to view prices. Additionally, a few customers experienced issues with Canada Post shipping, where parts did not arrive, and one reviewer reported being refused a return or refund for an unused product that did not fit their machine.

What people talk about most

Price

Users describe positive interactions with price, frequently highlighting that prices are fantastic,... See more

Product

Clients share positive opinions on product, frequently highlighting the excellent quality, reasonable prices,... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the ease of placing... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting fast and quick shipping... See more

Service

Customers consistently note positive experiences with service, often highlighting great communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first order with the CPAP Store was for nasal pillows for my ResMed Airsense mask. They were literally the exact same Brevida brand I have purchased from my medical supplies retail store but at 1/2... See more

Rated 5 out of 5 stars

My recent purchase from The CPAP Store was one of the best online shopping experiences ever. Their CPAP prices are way below that of our local clinics and their telephone assistance was quick and eff... See more

Rated 5 out of 5 stars

The CPAP Store has been fantastic! Debra was knowledgeable and patient in answering all my questions, making sure I found the right equipment. Excellent customer service, amazing prices (make sure y... See more

Rated 5 out of 5 stars

A little bit annoying that you need to create an account in order to view the prices; however, after creating an account I was pleased with the competitive prices. I ordered a CPAP machine and it arri... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

214 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Recommended provider

During a hospital stay my water reservoir and primary hose were damaged. None of the local sellers had any stock and one that claimed they did sent me the wrong reservoir. Twice. I found The CPAP Store online. Everything in stock, very fair pricing and reasonable cost for delivery. Ordered and received ship notification the next day. Arrived in two days although Canada Post misplaced it on delivery but I have everything now. All working perfectly. I will definitely use this company again because those reservoirs are pretty poorly made and hoses tear at the joints from time to time. A great service provider

13 January 2026
Unprompted review
Rated 5 out of 5 stars

I am very pleased with my CPAP mask…

I am very pleased with my CPAP mask order. My numbers have decreased significantly in the last couple of days. Tristian was very helpful with selecting a mask that fit my needs. The product arrived quickly and I was able to use the mask right away. Easy set up and I had a wonderful sleep. I will definitely order again in the future.

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Able to provide my original mask!

The website was easy to navigate.
They had the mask that I have always used for the last 25 years!
Local companies could not supply and I did not want to have to get used to a different mask.
Thank you CPAP STORE!

7 January 2026
Unprompted review
Rated 1 out of 5 stars

Worse quality already started leaking

Worse quality already started leaking

1 January 2026
Unprompted review
The CPAP Store logo

Reply from The CPAP Store

Hi Raees,

Thank you for your feedback!

We strictly stock genuine products from the leading CPAP manufacturers such as ResMed, Fisher & Paykel, and Philips Respironics. As a retailer, we ensure you receive authentic equipment, though we do not have direct control over the manufacturing production of these brands.

Most of our products are covered by a 90-day manufacturer warranty for defects. Please email our team at info@thecpapstore.ca so we can look into your order and determine if this can be replaced for you under warranty.

Warm Regards,
The CPAP Store

Rated 5 out of 5 stars

Great prices!Fast service

I've been wanting to purchase a second unit, the prices are unbelievable, very very good value. Order was filled fast and shipped almost immediately. Very impressed and highly recommend

24 December 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

My recent purchase from The CPAP Store was one of the best online shopping experiences ever. Their CPAP prices are way below that of our local clinics and their telephone assistance was quick and efficient. My order arrived (to Northern Canada) within two days of purchase...unheard of! They even included a gift with purchase. I cannot recommend them enough!

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Great experience!

So easy to order from and quick delivery. They helped out with a few issues we had and everything showed up completely correct!

15 December 2025
Unprompted review
Rated 5 out of 5 stars

I live in BC and having to buy CPAP…

I live in BC and having to buy CPAP supplies can be a real hassle because up until now I only knew of stores in Ontario. I discovered this store in Vancouver last year. It is amazing. The prices are the same or lower than back east. Plus the shipping is much cheaper. They had the product out the same day and it arrived within 2 days. Very happy with the service and would highly recommend.

15 December 2025
Unprompted review

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