I ordered some sale merchandise and the order showed an addition discount. However, when I saw the confirmation copy I was charged the higher price. I called customer service and verified that the 40... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Although the packing list included both the towel set and the extra wash clothes, the latter were not in the shipment. Hence, I had to call for those to be sent separately. The Company Store just need... See more
Company replied
Great quality products, lovely colors and patterns, and excellent customer service! I have several sets of their sheets and duvet covers. On the recent end of season sale, I bought some things, and... See more
Company replied
I've had many bad experiences with other companies (especially when the item was fabric)...ordering something that turned out to be less than expected. However the quality and appearance of this beds... See more
Company replied
Company details
- Bedding Store
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Furniture Store
- Linens Store
- Mattress Store
Written by the company
For over 114 years, The Company Store has set the standard for premium bedding, bath essentials, and home décor. Built on a legacy of craftsmanship and the finest materials, our products blend timeless design with everyday comfort. From luxurious sheets and cozy comforters to curated home accents, every piece is thoughtfully crafted to create spaces that feel as good as they look—delivering lasting quality for generations. Explore more at TheCompanyStore.com.
Contact info
1200 Harbor Blvd. Floor 9, 07086, Weehawken, United States
- 1-800-323-8000
- custserv@TheCompanyStore.com
- thecompanystore.com
4.1
Great
459 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great towels but one item missing
Although the packing list included both the towel set and the extra wash clothes, the latter were not in the shipment. Hence, I had to call for those to be sent separately. The Company Store just needs to check their picking process. Their towels are great and so is their customer service!
30 January 2026
Unprompted review
Reply from The Company Store
Hi. Thank you for sharing your experience with us. We’re sorry for the inconvenience caused by the missing washcloths and appreciate you bringing this to our attention, as feedback like this helps us review and improve our order fulfillment. We’re glad our Customer Care Team was able to assist, and we truly appreciate your kind words about the quality of our towels and our customer service. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at custserv@thecompanystore.com. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.
My order arrived quickly
My order arrived quickly. The organic cotton on the cat motif pillow cases is smooth and soft!
27 January 2026
Unprompted review
Reply from The Company Store
Hi. Thank you for sharing your feedback with us. We’re glad to hear your order arrived quickly and that you’re enjoying the smooth, soft feel of the organic cotton cat motif pillowcases—we truly appreciate your kind words.
Excellent products!
Excellent products! Always great quality. Always love what i ordered. I've never returned anything!!
29 January 2026
Unprompted review
Reply from The Company Store
Hi. Thank you so much for your wonderful feedback. We’re thrilled to hear that you consistently enjoy the quality of our products and always love what you’ve ordered—it truly means a lot to us to have your continued trust and support.
Great duvet cover in a lovely blue color!
I received the package in a very timely matter. The items were just as I expected based on the information given on the website as well as the reviews by others. I'm very pleased with my purchase.
30 January 2026
Unprompted review
Reply from The Company Store
Hi. Thank you for taking the time to share your experience. We’re glad to hear your order arrived quickly and that the items met your expectations based on the product details and reviews, and we’re very pleased to know you’re happy with your purchase.
Beautiful
Beautiful, well made comforter… I highly recommend… love it
29 January 2026
Unprompted review
Reply from The Company Store
Hi. Thank you for your lovely feedback. We’re delighted to hear that you find the comforter beautiful and well made, and we truly appreciate your recommendation—we’re so glad you love it.
Fast Shipping
Fast shipping! I ordered a shower curtain from P****** B*** that took a month to get to me. The Company Store is the only place I have found sateen shower curtains that drape so beautifully. The colors are so vivid. More beautiful in person!
29 January 2026
Unprompted review
Reply from The Company Store
Hi. Thank you so much for sharing your experience with us. We’re delighted to hear that your order arrived quickly and that you’re enjoying the beautiful drape and vivid colors of our sateen shower curtain, especially compared to your previous experience elsewhere, and we truly appreciate your kind words and continued support.
I called to check on delivery due to…
I called to check on delivery due to severe snowstorm and spoke with a live person who was very helpful. Arrived next day within timeframe stated and we love the comforter! Thank you!
26 January 2026
Unprompted review
Reply from The Company Store
Hi. Thank you for sharing your experience. We’re so glad to hear that your comforter arrived on time, even with the snowstorm, and that our team was able to assist you over the phone. It’s wonderful to know that you’re enjoying your purchase! We truly appreciate your kind words and your support.
Love everything
I love everything that I buy from Company Store. I am very picky about quality and value of a product, so I am quite selective with my choices. I’m never disappointed with what I receive. Products are well represented by website images so I always know what I’m getting. They are shipped quickly and arrive in excellent condition. Thank you for being my go-to for bedding and towels.
23 January 2026
Unprompted review
Reply from The Company Store
Hi. Thank you for sharing such wonderful feedback! We’re thrilled to hear that our products consistently meet your high standards for quality and value. It’s especially rewarding to know that our website images accurately represent the items and that your orders arrive quickly and in excellent condition. We truly appreciate your loyalty and are honored to be your go-to source for bedding and towels.
My new favorite store!
I had a hard time finding a quilt to match my guest room colors until I discovered your store. I can’t express how much I LOVE the one I bought! All of the colors (red, blue, white and dark yellow) match perfectly! The quilt is soooo soft. I keep going into the room to look at it LOL! I will definitely buy from you again and recommend you to others.
17 January 2026
Unprompted review
Reply from The Company Store
Hi. Thank you for sharing your wonderful experience! We’re thrilled that you found the perfect quilt for your guest room and that the colors matched exactly as you hoped. It’s so great to hear how much you love the softness and beauty of your new quilt. We truly appreciate your kind words, your recommendation, and your continued support, and we look forward to helping you find more pieces you’ll love in the future.
The towels lost so much volume the…
The towels lost so much volume the first time I washed them.
22 January 2026
Unprompted review
Reply from The Company Store
Hi. Thank you for sharing your feedback with us. We’re sorry to hear about your experience with the towels and appreciate you bringing this to our attention. We did attempt to obtain additional information to better assist you; however, unfortunately, we did not receive a response to our request. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at custserv@thecompanystore.com. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.
Order arrived on time in spite of my mistake!
The sheets arrived on time despite my mistake in originally ordering the wrong size. Shortly after I originally placed the order, I checked it to make sure that I had ordered the correct size. I hadn't so I called the help line and changed the size. The process went extremely easily and the package arrived on time. Great job, Company Store!
14 January 2026
Unprompted review
Reply from The Company Store
Hi. Thank you for sharing your experience! We’re delighted to hear that adjusting your order was easy and that your sheets arrived on time despite the initial size mix-up. It’s wonderful to know that our team could assist you promptly and make the process smooth. We truly appreciate your kind words and are so glad your experience with The Company Store was a positive one.
The cocktail napkins are so darn cute
The cocktail napkins are so darn cute! The website was easy to navigate, the order arrived when promised, and the product is adorable.
21 January 2026
Unprompted review
Reply from The Company Store
Hi. Thank you for sharing your feedback! We’re so glad to hear that the cocktail napkins are a hit and that your shopping experience was smooth from start to finish. It’s wonderful to know the order arrived as promised and that you love the product—we truly appreciate your kind words and support.
There was a sweet sale after Christmas…
There was a sweet sale after Christmas and before the cold weather set in, so receiving these flannels was welcome! Easy to order, fast shipment, order correct -- what's not to love about the Company Store?
5 January 2026
Unprompted review
Reply from The Company Store
Hi. Thank you for sharing your experience! We’re so glad the flannels arrived quickly and just in time to enjoy, and that your order was correct and easy to place. It’s wonderful to hear how much you love shopping with The Company Store—we truly appreciate your support and kind words.
Fast Delivery - Awesome Blanket
Delivery was fast. The blanket is awesome and just what I've been looking for - extra thick, furry and cozy. At a great price too when on sale!
22 January 2026
Unprompted review
Reply from The Company Store
Hi. Thank you for sharing your feedback! We’re thrilled to hear that your blanket arrived quickly and is exactly what you were looking for—extra thick, furry, and cozy. It’s wonderful to know you also enjoyed the sale pricing, and we truly appreciate your support and kind words.
The mattress pad came so quickly after…
The mattress pad came so quickly after I ordered it! What a great surprise. As always, the box was solid and nicely packed. The mattress pad is fabulous - worth every penny. Love it.
19 January 2026
Unprompted review
Reply from The Company Store
Hi. Thank you for sharing your experience! We’re so glad your mattress pad arrived quickly and in perfect condition, and that it exceeded your expectations. It’s wonderful to hear how much you love it, and we truly appreciate your continued support and kind words.
I ordered a full linen sheet set Nov
I ordered a full linen sheet set Nov. 9 and it was missing a flat sheet. I contacted support, they said a replacement was available and submitted the order. I checked the order a couple weeks later and they had cancelled the order for no reason. I contacted support again and the resubmitted the order. It is January 22 and I still have not received a flat sheet.
22 January 2026
Unprompted review
Reply from The Company Store
Hi. Thank you for taking the time to share your concerns with us. We’re very sorry for the frustration and inconvenience you experienced while trying to receive the missing flat sheet, and we truly appreciate your patience throughout this process. After reviewing your account, we can see that your most recent replacement order was delivered on 1/26, and it appears that your concerns have now been resolved by our Customer Care Team. If there is anything further we can assist with, please don’t hesitate to reach out.
Bed Skirt Did Not Disappoint
I've had many bad experiences with other companies (especially when the item was fabric)...ordering something that turned out to be less than expected. However the quality and appearance of this bedskirt, with its pleated corners and even pleats on the sides, was even better than expected! Well done, Company Store! (my first purchase from you).
21 January 2026
Unprompted review
Reply from The Company Store
Hi. Thank you for sharing your first experience with us! We’re thrilled to hear that your bedskirt exceeded your expectations and that the quality and details, like the pleated corners and even sides, impressed you. It’s wonderful to know your first purchase was such a positive one, and we truly appreciate your kind words and support.
Refunds for returns take a very long time.
It takes a very, very long time to receive a refund from a return. I don't understand why. My return was there on Jan 9th but The Company still hasn't refunded my money. Today is Jan 21st. Additionally, I have to pay them a restocking fee of $4.50. It's so frustrating to buy like this.
20 January 2026
Unprompted review
Reply from The Company Store
Hi. Thank you for taking the time to share your feedback with us. We’re truly sorry for the frustration and inconvenience this situation caused and completely understand how upsetting it can be to wait for a refund. We sincerely apologize for the delay and the frustration this experience created. After reviewing your account, it appears that your concerns have now been resolved by our Customer Care Team. If there is anything further we can assist you with, please don’t hesitate to reach out.
Delivery issues
Order delivery delay of 10 days was not acceptable but the towels seem lovely - thick and soft.
16 January 2026
Unprompted review
Reply from The Company Store
Hi. Thank you for sharing your feedback. We sincerely apologize for the delay in your order’s delivery and understand how frustrating that can be. We’re glad to hear that despite the delay, you find the towels lovely, thick, and soft, and we appreciate you taking the time to share your experience. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at custserv@thecompanystore.com. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.
Reply from The Company Store
Hi. Thank you for your feedback! We’re delighted to hear that your order arrived quickly and appreciate you taking the time to share your experience.
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