Thecomfydogs Reviews 36

Reply from Thecomfydogs

Nov 17, 2021

Hello K-tje,

thanks for your feedback. We Can't find any order with your name.
What product did you buy from us?

We are based in United Kingdom not in Netherlands, Please check your transaction history with your bank to ensure that the company name you ordered from is correct, and you can make dispute to get your money back if you didn't received your order from them.

Please contact our support team at help@thecomfydogs.com
They'll be more than happy to help you :)

Have a wonderful day,
Ayoub Comfydogs™ Founder

Reply from Thecomfydogs

Nov 17, 2021

Hi Smith,

really sorry to read about your experience.
As a customer-centric brand, we want to make it right for you!

Please, send us an email at help@thecomfydogs.com , if you received a defective or not well-filled product, as we are stating on our website, we are going to ship a new one totally for free! :)

Hope you can appreciate it. If you have any other questions, please feel free to contact our support team, they'll be happy to help.

Have a nice day,
Ayoub Comfydogs™ Founder

Reply from Thecomfydogs

Updated Nov 10, 2021

Hello Mark,

thanks for your feedback, we highly appreciate it and I'm sorry to read about your experience with us.

We are NOT located in China at all, the company is located in the United Kingdom, our team is located worldwide (Mainly UK), but some of our warehouses is currently in China, due to logistic reasons. We are already looking to expand to new warehouses in the UK.

I find this review a bit misleading, our customer service didn't tell you the shipping time is 18 Days!! I have checked all conversions with you, Our team read and reply to all the tickets received in less than 24 hours. We have replied to you to every email received.

Usually our delivery times are pretty fast, around 7-14 days, As mentioned on our website and we are improving them partnering up with a UK warehouse!
and your order has been shipped from our warehouse before 7 days from now!


Hope for the moment you can appreciate this explanation and I hope you'll come back in the future and give us a second chance after you get your order, we are improving our product line and services month by month!

I'm sure your dog will love his/her new Calming Furniture protector.

If you need anything else, please, reach out to our customer service at help@thecomfydogs.com, they'll be happy to give you a discount code for your next purchase.

Have a nice day,
Ayoub Comfydogs™ Founder

Reply from Thecomfydogs

Nov 5, 2021

Hi Mrs. Wilkinson,

Really sorry to read about your experience.

I investigated a bit, to understand if it was a mistake from us, (sometimes can happen, but we do our best to solve them), but in this case, it was a different situation from the one described.

We don't offer "buy one get one free" on our website, you have ordered from us One Medium size furniture protector couch, not a bed, So please check your email to make sure what you ordered from us, I have sent you a confirmation email.

As a customer-centric brand, we want to make it right for you!
Please, send us an email at help@thecomfydogs.com, if you received a product, as we are stating on our website, we are going to ship a new one totally for free! :)

Hope you can appreciate it. If you have any other questions, please feel free to contact our support team, they'll be happy to help.

Have a great day,
Ayoub Comfydogs™ Founder

Reply from Thecomfydogs

Nov 10, 2021

Hello Lisa,

Really sorry to read about your experience.

I have contacted with our technical team, it was a technical error and has been solved in that time.

I see that you received your order, Hope for the moment you can appreciate this explanation and I hope you'll come back and give us a second review.

If you need anything else, please, reach out to our customer service at help@thecomfydogs.com, they'll be happy to help you.

Have a nice day,
Ayoub Comfydogs™ Founder

Reply from Thecomfydogs

Oct 28, 2021

Hi Carole,

Thanks for the feedback.

We’re so happy that you are pleased with our product. Comfydogs strives to deliver the best customer experience, and it makes our day to know we have accomplished just that.

About the size, I read through your feedback carefully, and consider your suggestions to be very insightful.

I will pass it on to our product development team to see if they could implement any of these changes on our website. I’ll be sure to keep you updated.

In meantime, You have a 60-Days Guarantee if you received the wrong size, please contact our support team at Help@thecomfydogs.com, they'll be more than happy to help and to reship for free a new product if you received wrong size! :)

Thanks once again and looking forward to hearing more from you.

Have a nice day,
Ayoub Comfydogs™ Founder