The Classy Home Reviews 66

TrustScore 3.5 out of 5

3.6

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are pleased with the products, often highlighting their quality and attractive appearance, with some noting that items look even better in person. People also appreciate the competitive pricing, finding products significantly cheaper than elsewhere, and commend the efficient delivery service, which is often described as quick, communicative, and professional. However, some people were dissatisfied with their orders, citing issues with damaged items upon arrival and difficulties with the return policy, particularly the requirement for original packaging. A few other people also felt that the company was unresponsive to problems with furniture and that some items did not match their descriptions.

What people talk about most

Product

Reviewers highlight positive aspects of product. Many customers express satisfaction with the quality and... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speed of delivery, with... See more

Order

Consumers have ambiguous experiences with ordering. Many reviewers report significant issues, including... See more

Quality

Users describe positive interactions with quality. Many customers praise the top-notch quality, with some... See more

Price

Customers had positive experiences with price. Many reviewers found the pricing to be great, with some noting... See more

Based on these reviews

Rated 5 out of 5 stars

I was a little nervous about buying my nesting tables off the internet. But the classy home had them about $400 cheaper than anywhere I could find. So I took a chance and was pleasantly surprised. The... See more

Company replied

Rated 5 out of 5 stars

I purchased the Oxford Soho Baby Hampton Stone Wash 2 Drawer nightstand from the classy home and I had an amazing experience. There was an issue with the nightstand and one of the drawers, but it was... See more

Rated 5 out of 5 stars

I love my purchase and am very grateful this beautiful piece was delivered as scheduled. My delivery team was professional and very helpful. They were courteous and were a pleasure to work with. It ha... See more

Company replied

Rated 5 out of 5 stars

This is my first experience with Classy Home site. Was looking for accent chairs and found Classy to be the lowest price for the same chair from other sites. I called to inquire about their policy’s... See more

Company replied

Rated 1 out of 5 stars

So today i went on line to check on my order and the app stated the the store was close…,and if your order hasnt be shipped yet u wldnt be getting your product… and to email them…. I just need my refu... See more

Rated 1 out of 5 stars

Horrible company. Do not order from them. Look at their Yelp reviews. They are a scam company that pays for positive reviews and periodically shuts down (and tells customers they are closing, not gett... See more

Rated 1 out of 5 stars

Do not buy from this store! They are anything but classy and completely dishonorable! I unfortunately brought three sofas from the same collection two of them came off of the delivery truck, broken... See more

Company replied

Rated 1 out of 5 stars

Placed an order for a bedroom set and paid over three thousand dollars last week. I called for a ship date, only to be notified by email that this company Closed! They will not refund my money! I have... See more

Rated 1 out of 5 stars

This store is anything but classy! Do Not purchase anything from this company!! They are selling high price, low quality Knock off items. First of all, read their return policy very carefully... See more

Company replied

Rated 1 out of 5 stars

This company is in the number one spot for worst company to deal with. Good luck with shipping. you get a week time frame then suppose to be 24 hour notice not happening. They resceduled us 4 times.... See more

Company replied

Rated 1 out of 5 stars

I purchase a white Sofa faux leather. I paid over a thousand dollars for it. I’ve had it about 8 months and the leather starting splitting, and I got in touch with them about it and they won’t replace... See more

Company replied

Rated 1 out of 5 stars

I ordered furniture from this company and on the day the order was supposed to ship they shut down their website. I reached out to them through email. It took them a week to reply back to me, just to... See more

Rated 1 out of 5 stars

No longer in business. Last week I called and asked why my order missed it's shipping date. I was told it would be a weeks delay and ship 10/3/2025. Only to find out today that they are no longer i... See more

Rated 1 out of 5 stars

they took my money. Weeks later when i asked about shipping it, they said they are closing and can't refund my money, go dispute charge at my bank. DO NOT BUY FORM THEM

Rated 5 out of 5 stars

I happened onto The Classy Home website while I was searching for an Ashley nightstand match for my bedroom. They had a great price, yes it was on sale but even better than that their shipping cost w... See more

Company replied

Rated 5 out of 5 stars

Im very excited to share my experience with The Classy Home. They have been truly very accommodating towards me with getting me my table. Customer service has been very professional. This makes a big... See more

Company replied

Rated 5 out of 5 stars

I ordered a kitchen island and the pricing was amazing… Much lower than the same item on other websites. It was very easy to coordinate delivery, and because of the great price I splurged on having th... See more

Company replied

Rated 5 out of 5 stars

The online ordering process was simple. The bed and bedside tables arrived when they said they would. Everything was in perfect shape, no damage at all. I absolutely LOVE this set! Looks even richer a... See more

Company replied

Rated 5 out of 5 stars

The Classy Home made my baby girl nursery a dream come true! Their pricing was amazing compared to the rest and the delivery was quick, communicative and easy. Will definitely be purchasing from them... See more

Company replied

Rated 5 out of 5 stars

Order came in no time! The rep was super knowledgeable, and the ordering process was smooth with more details about the recliner than on the manufacturer website itself. Price was the lowest we could... See more

Company replied

Rated 5 out of 5 stars

I ordered bedroom furniture with white glove delivery. My furniture is beautiful honestly better than the photos even and the white glove set up and delivery was will worth the price. I will be orderi... See more

Company replied

Rated 5 out of 5 stars

I ordered a beautiful kitchen island, they delivered it and were going to bring it in and set it up. Much to my chagrin, it wouldn't fit through my kitchen door. I had to return it, and they did a... See more

Company replied

Rated 5 out of 5 stars

Ordered the Virginia Blue Home Entertainment Center for my living room after just moving into our new home. It arrived lightning fast! We got White-Glove Jr. service where they unpacked, inspected, an... See more

Company replied

Rated 5 out of 5 stars

The item received from this website is truly great and was a good product and it is exactly what the company says the item is and how good of a product. Customer service is great and that whenever you... See more

Company replied

Rated 5 out of 5 stars

I absolutely love my outdoor sectional from The Classy Home! It is of high quality and beautifully designed. Their service all along was great and made it a real pleasure doing business with them. Fa... See more

Company replied

Rated 5 out of 5 stars

I ordered 4 cupboard cabinets and am so pleased with the results. The product is just what I wanted, was easy to assemble, came well packed AND arrived way earlier than expected.

Company replied

Rated 5 out of 5 stars

The word is "who" made it great and that would be Jennifer. She is beyond knowledgeable concerning her products and incredibly easy and pleasant to deal with. If I needed more furniture right now, t... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with this company. My furniture was delivered when they said it would be and I was very well informed of every step along the way and communication was great. I’d recommend an... See more

Company replied

Rated 5 out of 5 stars

Ordering was very easy. I was leery about making such a large purchase sight unseen. I couldn't be happier with the quality, finish and durability of the furniture. I'd HIGHLY recommend to anyone!

Company replied

Rated 5 out of 5 stars

I wanted to share my recent experience furnishing our bedroom. We initially considered Raymond & Flanigan, but a previous negative experience with their product quality and customer service led... See more

Company replied

Rated 5 out of 5 stars

Easy to order the chairs. They were packaged very well. The chairs are as I had pictured them and how they looked on the website. Great quality. We struggled a little bit to get the pieces together, b... See more

Company replied

Rated 5 out of 5 stars

The Classy Home offered our cost-effective wardrobe solution to the old house, no built-in closets problem! We needed a better way to store our clothes than the make-shift clothes rac... See more

Rated 5 out of 5 stars

There were a lot of beautiful pieces of furniture to choose from and it was nice that I could pieces that matched as a set. Great customer service and the furniture looks great.

Rated 5 out of 5 stars

I found a twin bed comforter, pillow cover and throw pillow that I liked. Easy to order and quick delivery. No muss, no fuss.

Company replied

Rated 5 out of 5 stars

We had a great experience from ordering to delivery!! Customer service was so helpful during the entire process.....shipping was quick also! Will definitely purchase again in the future!!

Company replied

Rated 5 out of 5 stars

2nd time I have ordered from The Classy Home. Both great experiences. Easy to get ahold of someone on the phone, their pricing is great, and they ship when they say they will.

Company replied

Rated 4 out of 5 stars

Overall not bad. Just took a long time to receive my bed. Took two months to receive The first one was damaged.

Rated 5 out of 5 stars

The exceptional quality of service and the attention to detail truly made my experience memorable. This company excels in creating a welcoming atmosphere and providing top-notch customer care.

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Kitchen Furniture Store
  4. Living Room Furniture Store
  5. Office Furniture Store
  6. Outdoor Furniture Store

Written by the company

At The Classy Home, our name says it all — we’re dedicated to helping you transform your house into a space that’s truly stylish, comfortable, and uniquely yours. We believe that your home is more than just a place to live; it’s a reflection of who you are and one of your greatest sources of pride. That’s why we offer an extensive selection of high-quality furniture and décor designed to elevate every room, from the living room to the bedroom, dining area, and beyond. Whether you’re furnishing a new home or refreshing a single space, our mission is to make the process easy, enjoyable, and affordable. We carefully curate our collections to include timeless styles, modern trends, and practical solutions for everyday living — all while keeping comfort and durability in mind. At The Classy Home, customer satisfaction is at the heart of everything we do. Our dedicated team is always ready to assist, whether you need design advice, order updates, or help finding the perfect piece. We’re not just furnishing homes — we’re helping to create beautiful environments where memories are made. Welcome to The Classy Home — where style meets value and service meets care.


Contact info

3.6

Average

TrustScore 3.5 out of 5

66 reviews

5-star
4-star
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2-star
1-star

Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

they took my money

they took my money.
Weeks later when i asked about shipping it,
they said they are closing and can't refund my money, go dispute charge at my bank.
DO NOT BUY FORM THEM

1 October 2025
Unprompted review
Rated 1 out of 5 stars

SCAMMERS…

I ordered furniture from this company and on the day the order was supposed to ship they shut down their website. I reached out to them through email. It took them a week to reply back to me, just to tell me they were unable to process a refund and for me to contact my bank. This is a true SCAMMING website. Do not purchase from them.

22 September 2025
Unprompted review
Rated 1 out of 5 stars

Horrible company

Horrible company. Do not order from them. Look at their Yelp reviews. They are a scam company that pays for positive reviews and periodically shuts down (and tells customers they are closing, not getting the stuff they ordered and also not getting a refund unless they dispute with their bank with takes weeks to months).

29 September 2025
Unprompted review
Rated 1 out of 5 stars

They took the money and ran

I also went on The Classy Home website to see when my purchase was shipped. The website was shut down and to email them. I received an email to dispute it with my bank or credit card company so basically they took our money knowingly they were going to close: I’m just not sure why they can’t refund our money!

30 September 2025
Unprompted review
Rated 1 out of 5 stars

No longer in business

No longer in business. Last week I called and asked why my order missed it's shipping date. I was told it would be a weeks delay and ship 10/3/2025. Only to find out today that they are no longer in business, and not refunding our purchases. We need to dispute the charge with our CC companies.

30 September 2025
Unprompted review
Rated 1 out of 5 stars

What a tragedy … The Classy Home is a Scam😩

So today i went on line to check on my order and the app stated the the store was close…,and if your order hasnt be shipped yet u wldnt be getting your product… and to email them…. I just need my refund atcthus point… to close to the holidays for the bs….sorry to all the people affected by this… this shit hurt my feelings and my pockets… pls refund me asap… ive already emailed you.

27 September 2025
Unprompted review
Rated 1 out of 5 stars

Total SCAM Company!

Placed an order for a bedroom set and paid over three thousand dollars last week. I called for a ship date, only to be notified by email that this company Closed! They will not refund my money! I have to fight it with my bank. What kind of company does this to its customers? Hopefully I can get a refund , however this should have Never happened! Total Scam Company, do yourself a favor and order from a brick and mortar store. This online company is a scam!

26 September 2025
Unprompted review
Rated 1 out of 5 stars

This store is anything but classy

This store is anything but classy! Do Not purchase anything from this company!!
They are selling high price, low quality Knock off items.
First of all, read their return policy very carefully.The ridiculous original packaging needed for return; Two way shipping charge;25% restocking fees On Top of telling you, if the items arrive broken, don’t refuse the order shows you clearly who they are from the jump!
I unfortunately did not read this previous to purchasing 3 sofas from the same collection for my formal living room, Two of which arrived Broken!
The delivery man noticed the first one being broken, and luckily advised me to refuse delivery.
The second I discovered was broken In the same manner upon unwrapping.
It took me months to get a refund for the first refused sofa and they literally told me they could just have someone put the leg back on for the second one.
In all, they sold me 3 very cheap low quality sofas, which did not match the ad description with legs literally stapled on.
Save your money and time buy from a more reputable, honest and honorable company!

6 April 2025
Unprompted review
The Classy Home logo

Reply from The Classy Home

Dear Alicia,

Thank you for taking the time to share your feedback. We sincerely apologize for your experience and understand your frustration regarding the quality of the sofas and our return policy. It’s never our intention to disappoint our customers.

We appreciate your comments, as they help us improve our services. We have addressed the issue with your order and processed a refund for the damaged sofa.

We value your business and hope to have the opportunity to restore your faith in us. If there’s anything further we can assist you with, please don’t hesitate to reach out.

Rated 5 out of 5 stars

I purchased the Oxford Soho Baby…

I purchased the Oxford Soho Baby Hampton Stone Wash 2 Drawer nightstand from the classy home and I had an amazing experience. There was an issue with the nightstand and one of the drawers, but it was quickly fixed by their customer service and m design village. This is my second set of baby furniture to purchase from Oxford baby because the quality is top-notch.

29 July 2025
Unprompted review
Rated 1 out of 5 stars

I purchase a white Sofa faux leather

I purchase a white Sofa faux leather. I paid over a thousand dollars for it. I’ve had it about 8 months and the leather starting splitting, and I got in touch with them about it and they won’t replace or reimburse the cost of the sofa. They will not take care of any problems with their furniture. I even sent them a picture and they said it was cause by wear and tear.I didn’t have it long enough for wear and tear. They do not care about their customers.

22 July 2025
Unprompted review
The Classy Home logo

Reply from The Classy Home

Dear Judy,

Thank you for taking the time to share your feedback. I’m truly sorry to hear about the issues you're experiencing with your faux leather sofa. I understand how frustrating this must be, especially after such a short time since your purchase.

Regarding your concerns, I'd like to clarify that our supplier’s one-year warranty does not cover fabric issues, including the type of wear you've described. Additionally, the extended warranty you purchased also does not cover wear and tear—it is designed to cover only accidental damage.

I assure you that we take customer feedback seriously, and I regret that we were unable to provide a resolution for your situation. If you have any further questions or concerns, please feel free to reach out.

Rated 5 out of 5 stars

2nd time I have ordered from The Classy…

2nd time I have ordered from The Classy Home. Both great experiences. Easy to get ahold of someone on the phone, their pricing is great, and they ship when they say they will.

17 July 2025
Unprompted review
The Classy Home logo

Reply from The Classy Home

Thank you Tim! It's glad to have you as a returning customer! It's always a pleasure to service you! Looking forward to assisting you in the future.

Rated 5 out of 5 stars

The Classy Home gives Stellar Service

Ordered the Virginia Blue Home Entertainment Center for my living room after just moving into our new home. It arrived lightning fast! We got White-Glove Jr. service where they unpacked, inspected, and took the boxes with them. The deliverymen took their time to be very careful with the furniture, they were punctual, and very friendly. Classy Home’s Customer service was excellent and even offered me a promotion that would discount the entertainment center I didn’t know I was eligible for; they were very patient, very confident, and very professional. I searched multiple sites for this blue entertainment center, and everyone was out of stock except for The Classy Home, I’m so grateful!

3 September 2024
The Classy Home logo

Reply from The Classy Home

Hi Lolris, I'm so happy to hear about your satisfaction! We are always here to provide you the best customers service! Looking forward to serving you again in the future.

Rated 5 out of 5 stars

Classy Home: Excellent Service, Great Pricing

The Classy Home offered our cost-effective wardrobe solution to the old house, no built-in closets problem!

We needed a better way to store our clothes than the make-shift clothes rack hidden by a screen that we had made-do with for years.

Our bedroom, up a narrow staircase, required that we would have to self-assemble two large wardrobes upstairs.

I looked at several online options, and realized that several vendors were carrying the same wardrobes for much higher prices than the Classy Home. So, we ordered.

Commununication was excellent. We tracked shipping through the Classy Home Web site from their distribution point on the East Coast to the greater Chicago area. The warehouse there made an appointment with us and sent a box truck to our southwestern Michigan home. The guys in the truck made it through an early January snow storm on I-94 and got the delivery to us as promised.

We got our drill and screw bits out the next day and started assembling. This was big furniture, but we were able to get one done one day, and the second one in the next half day, the directions were clear.

We have been using our two new wardrobes for half of a year now, and love them. They have held together well, as they are good quality, and I think they are beautiful!

Thanks for being there for us, Classy Home!

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Easy to order the chairs

Easy to order the chairs. They were packaged very well. The chairs are as I had pictured them and how they looked on the website. Great quality. We struggled a little bit to get the pieces together, but eventually we got them put together. They look amazing with our new table.

3 July 2025
Unprompted review
The Classy Home logo

Reply from The Classy Home

Thanks for sharing your feedback with us. We truly value your opinion.

Rated 4 out of 5 stars

Overall not bad

Overall not bad. Just took a long time to receive my bed. Took two months to receive The first one was damaged.

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful bed and fabulous experience

The online ordering process was simple. The bed and bedside tables arrived when they said they would. Everything was in perfect shape, no damage at all. I absolutely LOVE this set! Looks even richer and more elegant in person. Very heavy and well made.

17 January 2025
Unprompted review
The Classy Home logo

Reply from The Classy Home

Wow! Your feedback makes us so happy. We look forward to serving you again in the future.

Rated 5 out of 5 stars

had a good experience dealing withThe…

had a good experience dealing withThe Classy Home people very helpful and solved my problem quickly
very satisfied dealing with the company and prompt service

10 May 2025
Unprompted review
The Classy Home logo

Reply from The Classy Home

Thank you for your feedback!

Rated 5 out of 5 stars

First experience with Classy…

This is my first experience with Classy Home site. Was looking for accent chairs and found Classy to be the lowest price for the same chair from other sites.
I called to inquire about their policy’s and was helped by Shannon who was very knowledgeable and extremely helpful. When ahead and ordered so far was happy with service waiting to see if the chair's arrive without any issues. Will let you know.

8 July 2025
Unprompted review
The Classy Home logo

Reply from The Classy Home

Thanks Jodi! We really appreciate your feedback!

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