I give five star for brilliant, helpful service when I was buying 2 screen protectors and wireless headphones but not happy as I am still waiting on reply a long time asking can I change a screen pro... See more
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Great service and great value.... Have been promising myself some earphones for a long time and took advantage of the Happy Plugs sale to order a pair online, they were delivered the following day by... See more
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I ordered headphones from you, waited a week for them to be sent, and on December 30th I wrote that the headphones were out of stock, and my loved one was left without a gift for December 31st, they s... See more
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I was going to collect an order from them on Friday because I work too far away to collect it on my way home from work any other day. They had to close early so delivered it to my door instead. Cannot... See more
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Company details
Written by the company
A leading expert in phone repairs, sourcing phones & accessories. We're your one-stop-shop for all things phones. With 10 years experience in this space, we strive to bring you the most unique personal shopping experience online!
Contact info
77 Lower Camden Street, D02 XE80, Dublin 2, Ireland
- info@thecasecave.ie
- thecasecave.ie
Excellent
Apologies my initial review was for a different company but my second order was through the Case Cave which was delivered quickly and the product was great quality.
1 July 2024
Reply from The Case Cave
Hi Gareth, many thanks for updating your review! We’re glad you were happy with your shopping experience and hope to deal with you again in the future!
Not good quality overpriced
9 July 2024
Reply from The Case Cave
Thanks for taking the time to provide us with feedback from your recent shopping experience with us! Your feedback is very important to us.
Reply from The Case Cave
Thanks for taking the time to provide us with feedback from your recent shopping experience with us! We look forward to dealing with you again in the future!
Fast Delivery & Great Quality Product!
Received my order the next day! Ordering online was easy and quick! Love my new case!
20 May 2024
Unprompted review
Reply from The Case Cave
Thanks for taking the time to provide us with feedback from your recent shopping experience with us! We look forward to dealing with you again in the future!
Poor quality -exhorbitant priceI purchased what you advertised as a…
I purchased what you advertised as a "premium Leather" case, at a cost of €29.99. What I received is clearly not " premium leather". What's worse is that the same case is available online for €9.99 to €12.99, depending on which seller you choose. So, I consider you are totally misleading in describing the case delivered as " premium leather" AND the price you charge is exorbitant, for what is some form of pvc ( or similar material)- but most definitely not " premium leather"!!
23 May 2024
Reply from The Case Cave
Thanks for taking the time to provide us with feedback from your recent shopping experience with us!
We reached out to you immediately after this review was received offering an exchange or refund once the item was returned. Only to be told the items original packaging has been disposed of and the case was now in use. If the case was of such poor quality as stated above why didn’t you contact us once you received your order to return the item for a refund instead of proceeding to use it? Then suggesting you would change your review if refunded but yet you are not willing to return the item and continue to use it.
As per our refund/exchange policy we are not in a position to offer a refund without first receiving the returned item.
Reply from The Case Cave
Thanks for taking the time to provide us with feedback from your recent shopping experience with us! We look forward to dealing with you again in the future!
Order was easy
Order. Get confirmation. Get tracking details. And receive parcel at the front door
27 March 2024
Reply from The Case Cave
Thanks for taking the time to provide us with feedback from your recent shopping experience with us! We look forward to dealing with you again in the future!
Prompt delivery
26 March 2024
Reply from The Case Cave
Thanks for taking the time to provide us with feedback from your recent shopping experience with us! We look forward to dealing with you again in the future!
Absolutely awful costumer service
Absolutely awful costumer service. I ordered an iPhone 11 Pro case and was not happy with it and so I returned it. However, I have been completely ignored by this company on email and on Instagram. This is utterly disgraceful as I had returned my purchase and have not heard back in over a month of my return. I have not been refunded! Complete and utter scam!
edit after their response:
This is complete lies I have screenshot proof of me trying to get in contact. So far this is the only contact i have gotten since they sent the return address. I had emailed this company to this email they provided on March 5th and got no response. I also have evidence of said instagram message which was sent on the 12th of March. My claims are completely true and i have sufficient evidence of such. Please sort this out! I had sent of my return a few days after February 14th. I have no information about this return and no refund has been provided!
15 February 2024
Unprompted review
Reply from The Case Cave
Hi Ella, we appreciate your frustration regarding this situation. However your review is factually incorrect and misleading as we replied to your return request query by email on the 14th of February outlining return instructions, address and our refund/returns policy to which we received no response. We have also checked our Instagram messages and you didn’t contact us via Instagram as you falsely claim. We most certainly have not ignored any correspondence from you and we don’t appreciate these false claims.
Please send us proof of return e.g. receipt from post office & or tracking number for your return shipment to support@thecasecave.ie as we are yet to receive any return from you to date. We’ll happily investigate this matter further for you. Without receipt of your returned item we cannot issue a refund.
New customer
I would expect that I would buy again from this company. Product exactly what order and delivered on time.
13 February 2024
Reply from The Case Cave
Thanks for taking the time to provide us with feedback from your recent shopping experience with us! We look forward to dealing with you again in the future!
Reply from The Case Cave
Thanks for taking the time to provide us with feedback from your recent shopping experience with us! We look forward to dealing with you again in the future!
Great service as always
7 February 2024
Reply from The Case Cave
Thanks for taking the time to provide us with feedback from your recent shopping experience with us! We look forward to dealing with you again in the future!
All good thanks
28 January 2024
Reply from The Case Cave
Thanks for taking the time to provide us with feedback from your recent shopping experience with us! We look forward to dealing with you again in the future!
Excellent products and service
2 February 2024
Unprompted review
Reply from The Case Cave
Thanks for taking the time to provide us with feedback from your recent shopping experience with us! We look forward to dealing with you again in the future!
Bad Customer Service
Unfortunately the product that I purchased, advertised for the Fitbit Versa 4 (the device I have) did not fit on arrival. I was unaware at the time and had disposed of the packaging (in fairness a ziplock bag, leaflet and business card) before I realised and The Case Cave would not refund as I did not have original packagind - BAD customer service and won't use again
16 January 2024
Reply from The Case Cave
The product you ordered was a charger for the Fitbit versa & versa lite. We have the list of compatible models within the product description which clearly states the charger you purchased isn’t for the Fitbit Versa 4.
As per our stores return & refund policy and any other stores return policy for that matter it is a standard requirement for any returned items to be returned within its original packaging and unused. As the item didn’t have its original packaging we wouldn’t be able to resell the item therefore we can’t accept your return.
We dispatched and shipped your order same day and also replied to your initial request to return the item (10 days after you purchased it) to no response. We also then sent you a follow up email after receiving this review to no response again. So we don't appreciate your unfair & untrue statement that we provided you with bad customer service.
Fast delivery
Fast delivery, excellent customer service and great quality product. Thank you
20 January 2024
Unprompted review
Reply from The Case Cave
Thanks for taking the time to provide us with feedback from your recent shopping experience with us! We look forward to dealing with you again in the future!
Great service and my screen protector…
Great service and my screen protector for my Apple Watch is absolutely perfect. I will definitely be ordering from here again
6 January 2024
Reply from The Case Cave
Thanks for taking the time to provide us with feedback from your recent shopping experience with us! We look forward to dealing with you again in the future!
Reply from The Case Cave
Thanks for taking the time to provide us with feedback from your recent shopping experience with us! We look forward to dealing with you again in the future!
Excellent customer service
Ordered a phone case arrived within one day . Excellent quality and great customer service 👏
7 January 2024
Reply from The Case Cave
Thanks for taking the time to provide us with feedback from your recent shopping experience with us! We look forward to dealing with you again in the future!
**EDITED Review by Sinead Barry 15th January, 2024.
**EDITED Review by Sinead Barry 15th January, 2024.
Your reply on Trustpilot is factually incorrect. Remember you were (obviously) not present when I received and applied the product. I emailed the company on 8th January and you replied to my email only after I posted my review on Trustpilot. Your “50% discount should I choose to order a replacement and adjust my review accordingly” is unacceptable and coercive. In my opinion a company with good customer care would give their customer a refund, so to think I would buy any product from or recommend a company after the above defies belief.
—————————————————————
Original Review 8th January, 2024.
I received this order and the cover has tiny but visible particles of dust on the adhesive side, which makes it impossible to apply the protector to my iPad 10.2” and is leaving unacceptable markings on the screen. Sent company an email and awaiting reply.
30 December 2023
Reply from The Case Cave
We replied to this customers email with options to resolve the issue but received no response.
Customer incorrectly applied screen protector causing air bubbles to land on the adhesive side prior to placement of the screen protector. We have a detailed video tutorial on how to correctly apply our screen protectors on our website within the product description of the item in which the customer ordered.
As per our refund policy user error which causes air bubbles etc during incorrect application of any of our protective screen protector range isn’t covered. We accept no liability for incorrect usage of any of our products. Customer demanded a full refund which they aren’t entitled to as per our refund policy, hence the poor review.
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