The Car Co Reviews 1,846

Superb dealing with Mr. Zain. Easy swipe of cars and very fast processing. Always helpful.

⚠️ Avoid This Dealership – Extremely Disappointing Experience ⚠️

I visited this dealership with my friend; he bought a Toyota Prius, and I purchased a 2023 Lexus ES300h.

On the day of the test drive, the vehicle was covered in heavy dust and dirt, making it difficult to properly inspect the paintwork and body condition. Trusting the dealership, I proceeded with the purchase.

However, on the day of delivery, once the vehicle had been cleaned, multiple issues became visible, including deep scratches, scuffs, paint defects, and a misaligned passenger door. When I raised these concerns immediately, I was assured by staff that the issues would be logged, photographed, and resolved in a way that would leave me satisfied.

Unfortunately, this was followed by weeks of stressful phone calls and delays. Eventually, I was instructed to obtain an official repair quotation from a body shop. I did so and received a written quotation/invoice totaling £700 for front bumper paintwork, driver-side wing repair, and passenger door realignment.

When I later presented this quotation, I was shocked by the response from management. Instead of trying to resolve the matter professionally, I experienced what I considered rude and dismissive behavior, and I was told they would not contribute toward the repairs.

The entire experience caused significant stress and disappointment, especially considering the amount of money spent on the vehicle. I am sharing my experience publicly so that future customers can make informed decisions before purchasing from this dealership.

0h مۆدێل ٢٠٢٣م کڕی.

لە ڕۆژی تاقیکردنەوە و بینــــــــــــــــــــــــــــــــــــــــــــــ

فارسی:

از این نمایشگاه خودرو دوری کنید – تجربه‌ای بسیار ناامیدکننده

من به همراه دوستم به این مجموعه مراجعه کردم؛ او یک تویوتا پریوس خرید و من یک لکسوس ES300h مدل ۲۰۲۳.

روزی که برای تست و بازدید خودرو رفتیم، ماشین کاملاً پوشیده از گرد و خاک بود و امکان بررسی دقیق وضعیت رنگ و بدنه وجود نداشت. ما به این مجموعه اعتماد کردیم و خرید را انجام دادیم.

اما روز تحویل، بعد از شسته شدن خودرو، ایرادات زیادی مشخص شد؛ از جمله خط و خش‌های عمیق، ایرادات رنگ، و رگلاژ نبودن درب سمت شاگرد. وقتی همان لحظه اعتراض کردم، کارکنان مجموعه گفتند که همه موارد ثبت و عکس‌برداری می‌شود و مشکل به شکلی حل خواهد شد که رضایت کامل داشته باشم.

متأسفانه بعد از آن، هفته‌ها تماس تلفنی، پیگیری و استرس شروع شد. در نهایت از من خواسته شد خودرو را به صافکاری و نقاشی ببرم و برآورد رسمی هزینه تهیه کنم. من نیز این کار را انجام دادم و فاکتور رسمی ۷۰۰ پوندی برای رنگ سپر جلو، تعمیر گلگیر سمت راننده و تنظیم درب سمت شاگرد دریافت کردم.

اما زمانی که این برآورد را ارائه دادم، برخورد مدیریت بسیار ناامیدکننده بود. به جای تلاش برای حل حرفه‌ای مشکل، رفتار بسیار بی‌احترام و غیرمسئولانه‌ای دیدم و به من گفته شد که هیچ مبلغی بابت تعمیرات پرداخت نخواهند کرد.

تمام این تجربه برای من استرس و ناراحتی زیادی ایجاد کرد، مخصوصاً با توجه به مبلغ بالای خرید خودرو. این تجربه را به اشتراک می‌گذارم تا مشتریان آینده بتوانند با آگاهی بیشتری تصمیم بگیرند.

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کوردی:

لە ئەم کۆمپانیایە دوور بکەونەوە – ئەزموونێکی زۆر ناڕەحەت و ناامێدەکەر

من لەگەڵ هاوڕێکەم سەردانی ئەم فرۆشگای ئۆتۆمبێلمان کرد؛ ئەو تۆیۆتا پریۆسی کڕی و منیش لێکسوس ES3
0ینی ئۆتۆمبێلەکە، ئۆتۆمبێلەکە تەواو پڕ لە تۆز و خۆڵ بوو و نەتوانرا بە باشی دۆخی بۆیە و جەستەکە بپشکنرێت. بە متمانە بە کۆمپانیاکە، بڕیارمان دا کڕینەکە تەواو بکەین.

بەڵام لە ڕۆژی وەرگرتنی ئۆتۆمبێلەکە، دوای شۆردنی، ژمارەیەک کێشەی دیارکەوت؛ وەک خشت و ڕوشانی قووڵ، کێشەی بۆیە، و ناتەواوی لە ڕێکخستنی دەرگای لای سەرنشین. کاتێک دەستم کرد بە ناڕەزایەتی، کارمەندانی کۆمپانیا دڵنیاییان دامێ کە هەموو کێشەکان تۆمار دەکرێن و بە شێوەیەک چارەسەر دەکرێن کە ڕازیم بکات.

بەداخەوە، دوای ئەوە هەفتانە پەیوەندی تەلەفۆنی، دواداکەوتن و سترێس دەستی پێکرد. لە کۆتاییدا داوایان لێکردم ئۆتۆمبێلەکە بۆ چاککردنەوە بەرەم و خەمڵاندنی فەرمی تێچوو وەربگرم. منیش ئەو کارەم کرد و فاکتۆرێکی فەرمیم بە بڕی ٧٠٠ پاوەند وەرگرت بۆ بۆیەکردنی سپری پێشەوە، چاککردنی چەملەخی لای شۆفێر و ڕێکخستنەوەی دەرگای لای سەرنشین.

بەڵام کاتێک ئەم خەمڵاندنەی تێچووم پێشکەش کرد، هەڵسوکەوتی بەڕێوەبەرایەتی زۆر ناامێدەکەر بوو. لە جیاتی ئەوەی بە شێوەیەکی پڕۆفیشناڵ کێشەکە چارەسەر بکەن، هەڵسوکەوتێکی بێڕێزانە و بێبەرپرسیارانەم بینی و پێم وترا کە هیچ بەشێک لە تێچووی چاککردنەوەکە نادەن.

ئەم ئەزموونە بۆ من سترێس و ناڕەحەتییەکی زۆری دروست کرد، بە تایبەتی لەبەر ئەو پارە زۆرەی کە بۆ ئۆتۆمبێلەکە درا. ئەم ئەزموونەم بڵاو دەکەمەوە بۆ ئەوەی کڕیارانی داهاتوو بە ئاگاداری زیاتر یار بده‌ن.

Extremely happy with our purchase of the BMW 1 series. Zubair was absolutely outstanding from start to finish! He greeted us with with a smile on arrival and had the car ready and waiting to view. He made sure the whole process was as simple and straight forward as it could be, made us feel super comfortable and went above and beyond to make sure we were more than happy with everything! We honestly cant thank him enough and we left smiling from ear to ear and have fell in love with are new car all thanks to Zubair. When we return in the future I sure do hope we get to deal with him again!! Thank you The Car Co but most importantly a super huge thankyou to Zubair!! 5 stars all round 🌟

Buying cars can be an overwhelming experience however we knew we were in safe hands as soon as we met Abdul. Abdul answered all our questions and gave us sound advice on the cars we were interested in. He was brilliant and so patient with our boys too which made everything easier whilst making important decisions. We would highly recommend Abdul and the team at TheCarCo. We will be back when we're ready for a new car and some more sweets. Team John Deere x

Amazing service and great help
Awais was a delightful and helpful person
Providing us information on everything.
10/10 service

⭐⭐⭐⭐⭐

Amazing experience with Car Co! Abdul helped me with everything from start to finish and made the whole process easy and stress-free. He was professional, friendly, and always happy to answer my questions. Excellent customer service and I’m really happy with my car. Highly recommend asking for Abdul if you visit!

Great service from Abdul and the team at car co came in recommendation and drive with a car. Thanks for the great service Abdul

Amazing experience buying my new bmw 840i from Mark at the car co. Everything was well organised before and during collection of the car which was also in pristine condition⭐️👌🏽 Thanks Mark!

Great car , great service. I had delays on my side and I never felt pressured to hurry up. Zain was great to work with.

Wow, excellent customer service fr the moment we walked in from Zubair. He provided a relaxed approach to exploring cars and was really helpful with the process. Would highly recommend this company - top class cars, support from start to end, and a few laughs along the way. I will definitely be back in the future!

Really great experience from start to finish with special thanks to Ash and Julia.

We took our car for its first service today and was really pleased how quick it was. I arrived at 10.30, the car was booked in for
11.00, I was leaving by 12.00. Thank you so much and thank you to the nice guy who always looks after you with the brews.

Amazing experience with Abdul, talked us through the whole process, took his time and was very open and honest. Really happy with my new car and would definitely buy from Car Co again!

From the first enquiry to collecting the car, everything just flowed. No chasing, no confusion, just clear communication. Ash handled things in a calm and professional way, which made the whole experience feel straightforward.

Really smooth experience from start to finish. Ash was great to deal with and made everything easy. No complaints at all.

Easy company to deal with and Mark the salesman delivered What I expected . No hassle and I was delivered a beautiful car as described by Mark ( only seen the car in a video walk around ) . First class service . Would recommend .

Came in the dealership today and was greeted by one of the sales team, Kas.

He greeted me straight away and treated me with respect from the start. He was very patient when answering all of my questions and took the time to make sure I understood everything. His knowledge of the dealership’s stock was excellent, which made the whole experience much easier. I would definitely recommend speaking to him if you’re looking for a car.

Service and MOT completed yesterday on the car I thought from The Car Co - Abdul and staff great as per

Mark was very helpful and friendly