The Call Answering Company Reviews 

I have worked with this company now for several years and can honestly say they are excellent. They are extremely responsive, polite and they have never let us down. I would recommend this company to everyone.

We have been using the call answering company for several months now and we are more then happy with the service they have provided. The call centre is now an integral part of our business

We've been using the call answering service for a couple of years now and we're really happy with their performance. Our phones are now covered 7 days a week giving us peace of mind that we're not missing an important customer call. We usually deal with Sam who manages our account and her communication and level of detail when talking to customers have been brilliant. From a cost side, they provide very good value. All in all 10/10 would recommend their services.

Great customer services, fair price, all my customers commented on how good they was

Highly recommend using the call answering company. Sam and the team provide an excellent service for our facilities maintenance company that runs 24/7. Our engineers receive clear and informative messages which enables them to respond to emergency call outs effectively.

First class services from a friendly professional team.

We have been very happy with the service that we have received from The Call Answering Company. We have used them for roughly one year now.

The Call Answering Company provide Stead Engineering with an excellent professional service, I must also add that the cost savings attributed to The Call Answering Company makes the choice to use them a no brainer. Wouldn't hesitate to recommend them.

Great company, pleasure to deal with. Professional at all times.

I highly recommend The call answering company. I’ve been with them a couple of years now and they are by far the most professional team I’ve worked with. They listen so well to what I need so they can adapt and plan how best support my business. I’ve had very good feedback from those who use my service and they are very good at communicating clearly in a polite but friendly manner. This is not always an easy balance to perfect.

We've worked with The Call Answering Company for 2 years now and the service they provide is brilliant. We offer the call management to our clients and they've always been extremely pleased with the professional & adaptable service they offer. They're quick to respond, trustworthy and great with customer service, we couldn't recommend them enough.

During the Pandemic and Lockdown period we had some material changes to the way the company conducted business with work from home initiatives. As a result, the company structure changed somewhat which resulted in the phones being answered by whoever was available in the office. This was far from ideal and we needed a new solution hence starting the discussions with Sam Waslin of The Call Answering Company.

After an extensive search and a few trials with other companies, we realised that what The Call Answering Company offered was a very personal and professional service, whilst still maintaining that family business ethos which suited Envirotec Limited down to the ground.

The most important aspect of the service is that all calls are answered in consistent way. The triage process following the initial call answering has assured less time wasted by our employees answering calls not meant for them. Passing the call to the correct person within the business is key for us and also beneficial the caller. In addition, capturing the callers information has been an invaluable assistance in continuing the growth of Envirotec Limited and ensuring that no opportunity is missed.

Really happy with the service that The Call Answering Company provide. I like that its not a big call centre, they are very professional and within budget too.

A truly fabulous family run full service call answering provider. They handle all our calls with great care and sensitivity. I can not recommend them highly enough. First class!

We have been working with The Call Answering Company for around a year now and I couldn't be happier. They always answer calls quickly and professionally, and triage issues as per our agreed script. They have become an integral part of our team and provide an extremely valuable service.

I would be lost without the service you provide. I get call logs as they happen and also weekly summaries to remind me. You give my clients a friendly point of contact when I'm busy with day to day work.

Fantastic company that really cares how they handle your calls and I have no hesitation in recommending them to any business. Keep up the good work guys.

Excellent Service.
I have been with the call answering company for a year now and must say that I am delighted with their service.
They handle my calls, online chat and emails. I am an online retailer, so accuracy and attention to detail is important.
I have found the staff at the call answering company, professional, friendly and approachable.
Have recommended them to other business and happy to give a 5 star review here.
Amanda Whaley
Chaffree.com

We use The Call Answering Company and we never miss a call, even during lock down they have been working which has meant no disruption to our business.